Program Analyst

Clarification from the agency

This job is open to current permanent Department of Veteran Affairs Phoenix Healthcare System employees.

• Reviews Clinic Utilization Statistical Summary data and provides guidance on methodologies for improving statistics.
• Reviews national reports and identifies actions necessary to improve quality of facility scores.
• Identifies data requirements for effective program evaluations; monitors program trends through analyses of statistical data; designs statistically valid data analyses techniques to evaluate programs.
• Conducts comparative studies of internal and external organizations in relation to PVAHCS (such as other VISN 22 facilities, other level 1A facilities, accrediting bodies, VHA oversight regulators, and local market healthcare organizations) and programs to ascertain relative levels of efficiency through performance metrics, quality of customer service being provided, and more efficient and cost-effective ways of conducting operations.
• Drafts, reviews, edits, and/or provides input to written materials, including program guidance, policies, procedures, informational/decision memoranda, premeeting background briefings, talking points for senior-level managers' meetings (from informal to national), speeches, testimony, and decision proposals/justifications.
• Designs, develops, and disseminates training materials, local standard operating procedure (SOP) manuals, develops and utilizes monitoring tools, and provides for the implementation of surgery initiatives through education, training, and independent analysis of data.
• Research problems that impact the quality and efficiency of surgery operations.
• Identifies and implements remedial actions to be taken.
• Ensures program requirements are met, and planned actions have been initiated and evaluated for effectiveness.
• Recommend and implement amendments to surgical services operations where necessary.
• The applications control critical applications, which are used primarily by all care lines/services, i.e., book ability reports, Office of Productivity and Efficiency (OPES) reports, VSSC encounters, appointments, and consult cubes, eligibility and enrollment reports, development and dissemination of Pyramid and Power-Bi reports, and a multitude of other software modules.
• Perform work involving the collection, compilation, and/or tracking of data and statistical information, as well as preparing and developing reports; this includes participation in developing "lean" processes within Surgical Service.
• Establish protocols for incoming data, creates internal databases, organizes written and computerized data, and retrieves data.
• Coordinate and monitor Ongoing Professional Practice Evaluations (OPPE) and Focused Professional Practice Evaluations (FPPE) for credentialed providers within Surgical Service.
• Assists leadership with daily administrative operations.
• Serves as backup timekeeper and is responsible for maintaining employee schedules in VATAS and timecard posting for designated T&Ls.
• Works with Payroll to ensure compliance with all timekeeping requirements; communicating errors and exceptions each pay period.
• Alerts supervisor of significant issues/problems such as overspending in accounts.
• Assists with maintaining fund control points (FCPs) including ordering, monitoring, receiving, and delivering supplies ordered to departmental staff.
• Ensures Purchase Card changes are reconciled timely as required by appliable policies and directives and notifies Fiscal via supervisor of any erroneous billing.
• Coordinates requests for equipment and supplies.
• Coordinates meetings, arranges for space, completes minutes, agendas, and other administrative record keeping details.
• Serves as Automated Data Processing Application Coordinator (ADPAC) for surgical department, responsible for submitting AIS requests, assisting with OIT requests, and troubleshooting Vista/CPRS access issues, and acts as PIV sponsor for surgical staff.
• Coordinates personnel management for the department, performing or overseeing the full range of human resources requirements.
• Performs other related duties as assigned.

Work Schedule: 40 hours a week, Monday - Friday 7:00 am - 3:30pm
Telework: Not Applicable
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst/PD149790
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Gathering, compiling, and analyzing qualitative and quantitative operational or healthcare data to prepare routine statistical reports and track performance metrics. Utilizing data management software, databases, or analytical dashboards to monitor workload trends and identify operational issues. Assisting in conducting administrative studies, workflow evaluations, or reviews of organizational procedures to recommend operational or process improvements. Drafting administrative documents, standard operating procedures (SOPs), meeting minutes, briefing materials, or policy memos for program leadership. Providing administrative program support, such as tracking master schedules, assisting with purchase card transactions/fund monitoring, or troubleshooting basic software/system access issues. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education in a related field leading to such a degree. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year or 18 semester hours may be used to qualify applicants for the GS-9 level.

Preferred Experience:

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

To apply for this position, you must provide a complete Application Package which includes:

• Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Veterans' Preference is not applicable to VA employees

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

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