Program Analyst

Clarification from the agency

This vacancy announcement is open ONLY to former VA employees who are CTAP eligible living in the local commuting area of the Saint Petersburg, FL VBA Regional Office.

Specific duties include:

• Incumbent serves as the sole team lead and senior program analyst on the Digital Resources Management team, with direct impact on the Compensation Service (CS) digital footprint, including technical support components, SharePoint, and other applications. Serves as a consultant and advisor on CS business applications, systems planning, oversight, and information technology, coordinating with internal and external stakeholders.
• Incumbent leads other team members, including customers assigned to assist the team, to complete tasks from time to time, and provides executive oversight of the team in the absence of the supervisor. As the only lead position on the team, the incumbent is the point of continuity for technical standards and team operations during periods when the supervisor is unavailable.
• Incumbent maintains and executes provisioning, configuration, and decommissioning policies and procedures for SharePoint Online solutions. Develops and customizes SharePoint Online solutions using SharePoint, Power Apps, Power Automate, and Power BI. Administers SharePoint Online site collections, including permissions management, content management, and site configuration. Configures and maintains integration between SharePoint Online and other Office 365 applications such as Teams and OneDrive.
• Incumbent collaborates with agency stakeholders to gather requirements and design innovative SharePoint solutions leveraging the Power Platform. Designs and implements Power Apps and Power Automate solutions to automate processes and improve efficiency, troubleshooting and resolving issues related to SharePoint Online and the Power Platform, including upgrades, migrations, and outages. Maintains proficiency with emerging trends, features, and best practices in SharePoint Online and the Power Platform.
• Incumbent develops requirements, specifications, design, testing, and training documentation to implement more efficient and effective service approaches for VBA's customers, including reviewing, revising, and developing policies and procedures for VBA offices nationwide. Incumbent conducts analysis and audits of data to improve operational effectiveness, working with internal and external stakeholders to represent CS in briefing VA leadership and labor on initiatives and solutions. Serves as a mentor and trainer to team members and provides executive oversight in the absence of the supervisor.
• Incumbent works with teams of Senior Executive Service Directors, technical staff, and subject matter experts to implement CS business system initiatives. Analyzes and identifies program areas for improvement through automation or policy/procedure changes and recommends required changes.
• Incumbent performs project management and analysis tasks, keeping assigned activities on track at all phases. Establishes project milestones and target dates, revises dates to reflect new information and dependencies, and negotiates with management and sponsors/users on scheduling. Furnishes expert advice and technical assistance on proposed policy and procedural changes affecting the processing of veterans' claims and services.
• Incumbent develops effective internal management controls and administrative processes to resolve problematic issues, monitors progress against formal plans, prepares status reports and correspondence, and integrates the work of project teams spanning multiple organizations and locations.
• Incumbent prepares documentation necessary to develop automated interfaces with legacy and other information systems, identifying data elements needed to complete interfaces. Conducts information and training sessions with users and other interested parties.

Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst; 416610
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/28/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-14 position you must have served 52 weeks at the GS-13 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-14 Grade Level:

• Specialized Experience: Specialized Experience is experience that has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position(s), and that is typically in or related to the work of the position to be filled.

You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience is characterized by expert-level, independent experience with information resource planning, application of technology, and program/project management at an enterprise or nationwide scale, including experience leading or providing technical direction to team members on tasks or projects. The applicant must document a minimum of 1 year of experience independently designing, developing, configuring, troubleshooting, and leading enterprise-level implementation of electronic tools and systems used within the government space, such as SharePoint, Power Platform (Power Apps, Power Automate, Power BI), internet/intranet web development, and/or SQL Database. This requires experience with, at a minimum, design, development, maintenance/troubleshooting, and providing expert advice, mentorship, or technical leadership to others on these systems. Experience limited to observation, training, or team participation without direct individual ownership of design, development, troubleshooting, or leadership does not meet this requirement.


Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

• Leadership and Oversight - As the sole team lead, leads other team members, including customers assigned to assist the team, to complete tasks from time to time; inspires, motivates, and mentors others toward goal accomplishment; models high standards of honesty, integrity, trust, openness, and respect for the individual; provides executive oversight of team activities and serves as a point of continuity for technical standards and team operations when the supervisor is unavailable. (Leadership demonstrated does not need to be in a formal supervisor/subordinate relationship.)
• Information Resources Strategy and Planning - Knowledge of the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, interagency functional analysis, contingency planning, and disaster recovery.
• Technology Application - Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications, including SharePoint, Power Apps, Power Automate, and Power BI, to analyze and communicate information in the appropriate format.
• Problem Solving and Consultation - Identifies and analyzes complex, interrelated issues affecting nationwide benefits and claims processing programs; uses sound reasoning to evaluate alternatives; serves as subject matter expert and advisor to senior stakeholders on proposed policy and procedural changes.
• Communication and Interpersonal Skills - Negotiates effectively with management, contractors, and stakeholders to gain acceptance and implementation of recommendations; briefs VA leadership and labor on initiatives; coordinates concurrently and sequentially across multiple organizations and locations; shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.

• Resume:
  • Contact Information:
    • Name and how best to contact you, including email address and phone number
  • Relevant Work Experience:
    • For each relevant work experience, make sure you include:
      • Job Title and Employer (including series and grade for any Federal positions)
      • Start and end dates with month/year (e.g., 05/2019 - 08/2022)
      • The number of hours you worked per week
    • Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement
  • Optional Details:
    • When relevant, include:
      • Current Security Clearance
      • Job-related training
      • Language skills
      • Organizations and affiliations
      • Professional publications
      • Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.)
• A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• Your SF-50 reflecting when you entered your highest grade To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
• Current VBA Employees seeking a reassignment/change to lower grade: you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
  NOTE: Award and General Adjustment SF-50's do not provide sufficient information will not be accepted for the purpose of verifying time in grade. Recommended SF-50's include Within Grade Increases (WGI), Promotions and Appointments.

Additional Documents accepted:

• Most recent Performance Appraisal (VA Form 0750)
• Award SF-50s
• CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal

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