Summary

The Program Analyst for the Credentialing and Privileging Unit oversees credentialing and related information systems, delivers support for platforms such as SharePoint and ServiceNow, conducts data analysis, ensures regulatory compliance, provides user training, and assists with policy development and administrative functions.

This position is only open to USPHS officers who are currently IHSC employees.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

Duties

DUTIES AND RESPONSIBILITIES:

Credentialing Program Management:Develop, deliver, manage, and maintain credentialing information systems and credentialing programs (e.g., peer reviews, reappointments, data analysis, policy, and standard operating procedures) for federal civil service, U.S. Public Health Service, contract staff assigned to IHSC, and off-site providers.
Technical Systems Support and Administration:Serve as the primary point of contact for technical support related to credentialing and privileging system.Administer and maintain SharePoint sites for credentialing and privileging document management, workflow automation, and collaboration within IHSC.Develop, configure, and maintain ServiceNow workflows and ticketing systems to support credentialing processes, track requests, and resolve user issues.Utilize Microsoft Teams for communication, file sharing, and virtual collaboration across the unit and with external stakeholders.
Data Analysis and Reporting:Collect, analyze, and interpret data to identify trends, gaps, and areas for improvement in credentialing processes within ICPU.Use Microsoft Excel and other MS Suite tools to generate reports, dashboards, and visual representations of data for stakeholders and decision-makers.Present findings and recommendations to leadership to support data-driven decision-making.
Policy and Process Involvement:Analyze and evaluate existing programs, policies, and procedures to improve efficiency and effectiveness.Develop and implement strategies for process improvement, leveraging technical tools to automate routine tasks and enhance workflow efficiency.Monitor implementation of changes to ensure desired outcomes are achieved.
Quality Assurance and Compliance:Conduct quality management reviews and audits to ensure adherence to policy, standards, and guidelines.Investigate and research information as needed to support compliance and continuous improvement.
User Training and Support:Provide training and technical support to IHSC staff on the use of SharePoint, ServiceNow, Teams, and other technical systems relevant to credentialing and privileging.Develop user guides, FAQs, and other resources to facilitate effective system use.
Unit Leadership and Operational Support:Serve as the designated Purchase Card Holder for the Division of Administration, making authorized purchases in compliance with DHS and ICE policies.Maintain accurate records and documentation for all transactions, ensuring adherence to federal acquisition regulations and internal controls.Complete required training, monitor card usage for compliance, and support audits or reviews related to purchase card activities.Collaborate with unit leadership to address operational needs, resolve challenges, and support strategic initiatives.Contribute to the development, review, and implementation of unit policies, procedures, and standards.Participate in leadership meetings, provide input on operational planning, and assist with decision-making processes.
Other Duties as Assigned:Support the ICPU and IHSC with additional administrative, analytical, or technical support-related tasks as required.

Requirements

Conditions of employment

You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
You must successfully pass a drug screen.
Males born after 12/31/59 must certify registration with Selective Service.
Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve a new 18-month commitment to IHSC .
ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Qualifications

PHYSICAL DEMANDS:

Must be able to perform duties in a fast-paced environment without physical limitations.
Sitting and/or standing for extended periods of time [6-8 Hours].
Performing repeated bending motion.
Average manual dexterity for computer operation.
Phone use for extended periods of time

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Qualifying degree from the U.S. Public Health Service officer's category and at least three years of professional experience relevant to the Officer's category.
Minimum of three years' experience in data analytics, management, administration, or program evaluation.
Demonstrated experience with SharePoint site administration, document management, and workflow automation.
Proficiency in Microsoft Office Suite, including advanced skills in Excel, Teams, Project, and Visio.
Experience with ServiceNow or similar technical service management platforms for workflow automation and user support.
Ability to analyze data accurately, produce reports, and develop actionable recommendations.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to collaborate effectively with internal and external stakeholders, including technical and clinical personnel.
Ability to exercise a high degree of independence, initiative, judgment, and follow-through on a broad range of sensitive, complex administrative and technical support tasks.
Openness to change and rapid adaptation to new information, technologies, and unexpected obstacles.
Demonstrated ability to maintain confidentiality and exercise good judgment and discretion in handling and disseminating information.
Consistently prioritize exceptional customer service and excel in all forms of interpersonal communication.
Maintains BLS for Healthcare Providers certification through the American Heart Association or the American Red Cross.

Additional information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, IHSC Credentialing and Privileging Unit (ICPU). The incumbent serves as a Program Analyst with the primary duties involving developing, delivering, managing, and maintaining credentialing information systems and, or credentialing program(s).

This role places a strong emphasis on technical support and the use of technology platforms such as but not limited to, SharePoint, Microsoft Suite (including Teams), and ServiceNow to optimize program effectiveness. The incumbent also serves as a member of the unit leadership team, actively addressing operational needs and contributing to policy development.

IHSC provides direct care daily to approximately 15,300 detainees housed at 20 designated facilities throughout the nation. The health care provided includes medical, dental, and mental health care, and public health services. IHSC provides medical case management and oversight for an additional 22,600 detainees housed at approximately 112 non-IHSC staffed detention facilities daily across the country. In addition, IHSC oversees the financial authorization and payment for off-site specialty and emergency care services for detainees in ICE custody. The ICE detainee population is approximately 34,000 detainees daily, with an average length of stay of approximately 30 days, surpassing 400,000 detainees annually. IHSC provides medical support during ICE enforcement operations in the air, on the ground and at sea.

SUPERVISORY CONTROLS:
The incumbent works under the supervision of the Chief of ICPU. The incumbent plans and organizes his/her own work, determines the sequence of assignments, selects, and develops methods, and seeks assistance from experts only rarely. Assignments are usually long-term, recurring, or broadly defined. Work is reviewed for feasibility, compatibility with other work, and effectiveness in meeting requirements or expected results.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Required Documents

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

Cover Letter/Letter of Interest.
Degrees. (Place under "Diploma/GED")
Professional license. (If applicable)
Additional professional certificates. (If applicable)
Three professional references. (i.e., name, title and contact information)
Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")
- You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
*Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
A copy of your current Service Remaining Requirements Agreement.
Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 01/22/2026.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting

Email: IHSCrecruiting@ice.dhs.gov

Address: ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Program Analyst - Credentialing and Privileging Unit (O-5 Billet) Non-Supervisory Job in Location Negotiable After Selection