Program Analyst, Healthcare Compliance (O-4 Billet) Non-Supervisory Job

Vacancy No. IHSC-MQMU-PAHC-O4-NS-2025 Department Immigration and Customs Enforcement
Salary $1.00 to $150,000.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 10/1/2024 Close Date 9/30/2025
Job Link Apply Online Who may apply Public
Locations:
Washington, DCNewark, NJWilliamsport, PASan Antonio, TX


Summary

This is a U.S. Public Health position within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director of Healthcare Compliance, Medical Quality Management Unit (MQMU). This is non-supervisory position

This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

This job is open to

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position.

Duties

DUTIES AND RESPONSIBILITIES:

  1. The IHSC Compliance Program Analyst has the responsibility of monitoring compliance of all required elements within IHSC policy and accreditation to include the administration of the internal review, quality, and productivity initiatives for the organization.
  2. Assists the lead Program Analyst with analytical functions of the IHSC internal monitoring (i.e., Quality Review Program) for compliance.
  3. Assists in defining and initiating compliance projects to ensure the ultimate success and acceptance of the program.
  4. Provides input to the Senior Compliance Program Administrator on policies and procedures that will impact the operations of the unit and the measurement of workload.
  5. Works with Senior Compliance Program Administrator to identify issues related to compliance and develop strategic and long-range planning efforts.
  6. Collaborates with internal and external stakeholders to ensure compliance with the IHSC internal monitoring (i.e., Quality Review Program) for compliance; assists in monitoring of corrective action plan/SAPs.
  7. Develops and conducts effective compliance training and education.
  8. Provides logistical support and serves as liaison to IHSC sites to assist with information flow and management of assignments.
  9. Monitors incidents, sentinel events and potential litigation situations, providing documentation of corrective actions accordingly.
  10. With guidance, performs program diagnostics to include research, data analysis, and resolving complex issues.
  11. Assists with efforts to enhance the organization and processes affecting the healthcare system, e.g., (quality improvement, risk management, patient safety, utilization review, and credentialing and privileging).
  12. Participates on process design teams; initiates and executes special projects; ensures all requirements of compliance and accreditation are met.
  13. Manages incoming actions and requests from initial receipt to completion.
  14. Monitors completed actions for accuracy against policy and procedure and ensures action is closed out appropriately.
  15. Conducts analytical studies on operational processes and serves as contact for leading these projects.
  16. Works effectively with senior management and others in implementing and evaluating policies, plans and internal operational systems.
  17. Designs or assists with data reporting and decision support tools to enhance the efficiency and efficacy of administrative and assessing clinical processes and patient care delivery.
  18. Develops and uses national tools and knowledge products, including surveys, databases, reports, database applications, and tracking & monitoring systems.
  19. Validates data and ensures the accuracy of information delivered.
  20. Ability to travel based on position requirements but no more than 35%.
  21. Other duties as assigned.

Requirements

Conditions of Employment

  • You must be a U.S. citizen to apply for this position.
  • You must successfully pass a background investigation.
  • You must successfully pass a drug screen.
  • Males born after 12/31/59 must certify registration with Selective Service.
  • Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
  • Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
  • Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position.

Qualifications

PHYSICAL DEMANDS:

  1. Requires physical exertion such as lifting objects greater than 30 pounds.
  2. Required to perform CPR/emergency care standing or kneeling.
  3. Must have the ability to assist sick, injured or aging detainees or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self)
  4. The work may necessitate some physical characteristics that will be required when responding to an emergency, such as running short distance, prolonged standing and working in an austere environment.
  5. Must perform the duties of job in a stressful and often austere environment without physical limitations.
  6. Must be able to travel (up to 35%).

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Qualifying degree for the officer's category and an advanced degree (e.g., MPH) from an accredited institution plus a minimum of (2) two years of professional experience relevant to the officer's category. Of the total professional experience, officer must possess at least two years of experience related to management, administration, evaluation of public health programs; survey/audit experience, experience using electronic health records, and quality improvement or related areas of expertise, such as health care risk management and/or compliance.
  2. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation (s) of their licensing or certifying body to maintain status. The agency may require the incumbent to perform clinical activities within the scope of clinical licensure in times of critical needs within the agency. If in a clinical discipline and as directed and approved by his/her supervisors, the incumbent may perform clinical duties by their profession in Federal health care facilities. Such direction is documented via a memorandum of assignment and OPF, as necessary.
  3. Incumbent must possess the following program management skills: project management skills, scheduling and effective task management, conflict resolution and problem solving, written and verbal communication skills.
  4. General knowledge of ICE and IHSC, program policies and guidelines, operating procedures, and various departmental initiatives.
  5. Ability to analyze situations, data and information and be able to develop and pose probing questions.
  6. Moderate degree of independence, initiative, and follow-through with attention to detail.
  7. Proficiency skill in all Microsoft Office Products to include Word, Excel, PowerPoint, and SharePoint.
  8. Flexibility in applying skills and knowledge in a detention health service setting
  9. Flexibility and adaptability to sudden changes in schedules and work requirements.
  10. Strong project management skills and abilities.
  11. Proficiency with electronic health records and ability to quickly develop competency with IHSC's electronic health record.
  12. Highly effective teaching skills to ensure goal directed outcomes.
  13. Experience in data collection and analysis, program review, research techniques and program evaluation.
  14. Maintains current CPR/BLS certification.
  15. Maintains basic readiness status.

Additional information

This is a U.S. Public Health position within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director of Healthcare Compliance, Medical Quality Management Unit (MQMU). The incumbent will report directly to the Senior Compliance Program Administrator, MQMU. This is non-supervisory position.

IHSC has a multi-sector, multidisciplinary workforce of more than 1700 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE non-citizens at 20 detention facilities throughout the country and manages the provision of off-site medical care for non-citizens housed in approximately 148 non-IHSC-staffed detention facilities. The ICE detainee population is approximately 33,724 detainees (daily), with an average length of stay of approximately 30 days. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.

As an IHSC Compliance Program Analyst, the incumbent will provide support in the implementation of the ongoing IHSC internal monitoring of compliance activities and assist in other compliance projects across the Agency.

DHS SUPERVISORY CONTROLS:

  1. DHS
  2. ICE
  3. ERO

HHS ADMINISTRATIVE CONTROLS:
  1. DHHS
  2. USPHS CC

SUPERVISORY CONTROLS:
The IHSC Compliance Program Analyst works under the supervision of the Senior Compliance Program Administrator in MQMU. The incumbent plans and organizes his/her own work, determines the sequence of assignments, selects, and develops methods, and seeks assistance from experts as needed. Assignments are usually long-term, recurring, or broadly defined. Work is reviewed for feasibility, compatibility with other work, and effectiveness in meeting requirements or expected results

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Required Documents

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes:

U. S. Public Health Service Officers

  1. Cover Letter/Letter of Interest. Please include location preference here.
  2. Degrees. (Place under "Diploma/GED")
  3. Professional license. (If applicable)
  4. Additional professional certificates. (If applicable)
  5. Three professional references. (i.e., name, title and contact information)
  6. Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
  7. A copy of your Certificate of Investigation (located in your eOPF).
  8. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
  9. For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
  10. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.
New Call to Active Duty
  1. Cover letter/Letter of Interest. Please include location preference here.
  2. Degrees. (Place under "Diploma/GED")
  3. Professional license. (If applicable)
  4. Additional professional certificates. (If applicable)
  5. Three professional references (i.e., name, title, and contact information)
  6. CV - e.g., relevant experience, education, training. (Place under "Resume")
  7. U.S. Public Health Service - Appointment Board Decision Letter/Email.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2025.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting
Address
ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US
Learn more about this agency

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Additional Locations


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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