Program Analyst (MCC Operations Manager) Job in Millington, TN

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Duties include but not limited to:

• Responsible for the overall design and development, program management, implementation, and day-to-day operations of the MilitaryChildCare.com (MCC) application.
• Provides guidance and oversight to MCC contract teams which consists of approximately 20-30 full-time positions supporting project and program management, requirement documentation, software development, system testing, system administration and training development.
• Responsible for gathering business requirements from system users and stakeholders, conducting focus groups, and translating business needs to contract teams. Reviews high-level concepts, detailed system requirements, and supporting business guidance to ensure that proposed system designs will meet the intended purpose.
• Serves as the Contracting Officers Representative (COR) for large government contracts in support of MCC. COR responsibilities include writing statements of work and task descriptions, managing overall project plan, budget, and schedule, and monitoring project performance and associated deliverables. Ensures that outstanding issues are documented and that follow-up action is taken regarding recommendations made as a result of quality assurance or productivity improvement plans.
• Develops program standards and associated metrics to manage contract performance, justify resource requirements, set customer expectations and monitor output.
• Works with other JSAS development teams to coordinate system functionality, integration points, and testing requirements.
• Serves as the MCC subject matter expert and advises OSD, service HQ program managers and representatives and CY program administrators of current and effective management practices that should be employed to enhance the use of the system in order to improve child placement and track child care demand across the DoD CY system.
• Develops and disseminates information on new initiatives and follows through to ensure that proper implementation is realized.
• Serves as the Joint Operations point of contact for the system and chairs the MCC working group with representatives from OSD, branches of service and contract teams. Determines meeting agendas, develops meeting materials, assigns presenters and facilitates discussions.
• Ensures marketing and branding materials effectively communicate accurate protocols and relay appropriate messaging. Makes recommendations for new materials and initiates updates to existing products.
• Works with the Joint Operations Support Desk to ensure specialists are trained on MCC features and functionality and have accurate and appropriate standard responses for both family and program users.
• Ensures processes are in place and resources available to triage system defects and address complex issues that are escalated through the support desk.
• Ensures the highest level of customer service with an emphasis on both courtesy and thoroughness is delivered to families, program users and military service stakeholders. Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly.
• Responsible for the overall Joint Services Application Suite (JSAS) training program. Works with contract teams to discuss training solutions, formats and recommendations that inform an over-arching strategy for end-user training.
• Responsible for developing detailed MCC training materials that meet the needs of various types of end-users that are located around the globe. The design of training materials can be complex as they must fit into the day-to-day operations of different branches of services, meet the needs of various program types and appeal to different learning styles.
• Outreaches to families, leadership, program users and community child care providers to communicate and strengthen the purpose of MCC, expand the network of providers and broaden brand awareness.
• Establishes communication protocols with military service/components representatives who use the MCC system. Organizes and conducts meetings; provides written status reports to services/components.
• Defines and manages long/short term performance objectives in order to measure on-going feasibility and viability of the program. Provides input to annual budgets and provides status reports as needed to support resource allocations. Takes actions to ensure program and budget objectives are met.
• Serves as Joint Operations MCC subject matter expert on inter-agency and/or inter-departmental teams established to analyze and resolve complex issues involving current and effective management practices and to make recommendations for implementation of global business practices and automated systems, which may require extensive changes in procedures and impact substantial government resources.

Requirements

Conditions of Employment

• Must pass all applicable records and background checks.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be able to obtain and maintain a Secret Clearance.

How You Will Be Evaluated

Required Documents

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 05/25/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12737115

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.