Program Analyst (Non-Medical Case Manager) NMCM Job in Honolulu, HI

Vacancy No. 26095 Department Commander, Navy Installations
Salary $92,000.00 to $107,000.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 10/4/2025 Close Date 10/11/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Honolulu, HI


Summary

Navy Wounded Warrior (NWW) is the Navy's sole organization for coordinating the non-medical care of seriously wounded, ill and injured Sailors, Coast Guardsmen, their family member and caregivers. Through proactive leadership, we provide a lifetime of individually tailored assistance designed to optimize the success of our Shipmates' recovery, rehabilitation, and reintegration activities. This position is open to current N95 employees, Oahu Wide.

This job is open to

Clarification from the agency

This position is open to current N95 employees, Oahu Wide.

Duties

MAJOR DUTIES AND RESPONSIBILITIES

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

  • Provides bedside support to Navy and Coast Guard recovering service members (RSM) and their families/caregivers through minimizing delays and gaps in treatment or services. Obtains permission from RSMs to gather and exchange necessary information about the RSMs, family members, and caregivers in accordance with Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) regulations.
  • Conducts initial assessment of service member and family to identify any non-medical issues.
  • Works alongside agencies and service providers to facilitate case coordination and information sharing. Helps the patient and family make informed decisions.
  • Coordinates with member Parent Command and Casualty Assistance Calls Officers to arrange invitational travel orders for family members assisting with travel claims.
  • Consults and collaborates with multidisciplinary teams during initial treatment phase and continuing throughout the continuum of care.
  • Ensures that the RSMs, family, and caregivers have access to all medical and non-medical services including rehabilitation, education, employment-related programs, and disability benefits.
  • Initiates referrals to Department of Defense (DoD)/Federal, State, and local Governments and non-governmental organizations, intervening when necessary to ensure delivery of services.
  • Assists with Navy personnel specific issues such as orders, pay, housing, fitness reports/evaluations, awards and promotions, etc.
  • Provides information and referral services on transitional and survivor assistance programs including VA benefits and entitlements, Social Security Administration (SSA) benefits and entitlements, Department of Labor (DOL) employment assistance, educational assistance, housing, relocation assistance, and coordination of family travel.
  • Ensures seamless transition of Sailor and family from military treatment facility (MTF) to VA or civilian healthcare systems, providing support and assistance in anticipation of challenges.
  • Provides information and referrals as necessary for the Sailor to make informed decisions regarding continuation on active duty. Documents uniformed member and family member information in program's electronic database of record and prepares required reports.
  • Responds to inquiries and provides information, guidance and assistance with information release approval from the Chain of Command.
  • Submits all required documentation on assigned cases via the program's system of record. Provides reports and updates on cases are required.
  • Provides program briefs and participates in public awareness efforts to educate the fleet on NWW.

Requirements

Conditions of Employment

  • You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
  • Must provide proof of U.S. Citizenship or U.S. National.
  • A valid State driver's license is required to operate motor vehicles.
  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • You must be at least 18 years of age with a high school diploma or equivalent Unit.

Qualifications

QUALIFICATIONS REQUIRED Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

  • Knowledge and understanding of requirements and operations of DoD or Department of Navy (DON) Wounded Warrior initiatives, implementing congressionally and DoD mandated wounded warrior and family/caregiver requirements.
  • Knowledge of Federal and agency regulations; knowledge of the specific organization's programs and missions, as well as knowledge of pertinent laws, regulations, and policies related to program/operations area to consider their impact on programs.
  • Knowledge of and skill in qualitative and quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which have impact on Navy or NWW goals and objectives.
  • Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy (e.g.., local commands, regions, and headquarters) and other government agencies.
  • Ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations.
  • Ability to work effectively on a team.
  • Ability to work in a stressful environment on time sensitive issues.
  • Ability to establish and maintain effective communication and relationship with others.
  • Must be able to communicate clearly and effectively in English both verbally and in writing.

Must meet Federal employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms. This is a non-critical sensitive position requiring access to IT II system and /or PII. Position requires employee to obtain/maintain eligibility for a Secret Security Clearance. An Access National Agency Check Investigation (ANACI) is required via the SF86 Security Form.

Education

Tis position does not have a positiove education requirement.

Additional information

A selection may be made from the resumes/applications received at the first cut-off date. Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Salary is commensurate with experience and/or education.

Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Manager at 422-3784. The decision on granting reasonable accommodation will be on a case by case basis.

Military Spousal Preference (MSP): 1. The MSP Certification Form must be completed and attached to application at time of submission. 2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.

Veterans Preference (VET): You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.

All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.

Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.

All positions require a satisfactory completion of a National Agency Check (NAC) or equivalent background check.

We are an E-Verify participant.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application. Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.

Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.

Required Documents

  • Resume (2 page maximum)

  • Completed OF 306 - Declaration for Federal Employment

  • Proof of Education (transcripts if qualifying based on education)

  • If claiming Veteran's Preference Page 4 of DD 214 is required, showing reason for discharge and re-entry codes

  • Military Spousal Preference (MSP) Form and Military Orders Including Page 2.

  • Last Personnel Action Report (PAR) or SF-50, if applicable.

  • Completed Questionnaire online.

How to Apply

To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account. There is a 2 page resume, maximum limit.

Agency contact information

Navy Region Hawaii NAF HRO
Address
Joint Base Pearl Harbor Hickam
620 Main Street
Honolulu, HI 96818
US

Next steps

Your application will be reviewed after the closing date of the announcement in which you have applied. The recruitment process takes an average of 2-3 weeks from closing date. Applicants who do not meet the above requirements or do not submit all required forms may not be considered. Due to the volume of applications received, Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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