Clarification from the agency

All U.S. Citizens

As a Program Analyst (OMBUDMAN) at the GS-0343-7/9/11 some of your typical work assignments may include:

• Provide direct customer service by responding to inquiries, resolving issues, and fulfilling requests via phone and email.
• Serve as Ombusman to research and resolve complex voting-related problems for domestic and international stakeholders.
• Enter and manage case data in the Federal Voting Assistance Program (FVAP) portal to track transactions, staff utilization, and trends.
• Coordinate with agencies and partners on voting assistance, material distribution, and regulatory compliance.
• Analyze election information and communicate program guidance to support Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA) voter understanding and participation.

Conditions of employment

• Must be a U.S. Citizen
• Occasional Travel
• Work Schedule: Full-time
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Overtime: Occasionally
• Tour of Duty: Flexible
• Recruitment Incentives: Not Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible

Qualifications

You may qualify at the GS 07-T11 , if you fulfill the following qualifications:

For GS-07: One year of specialized experience at the GS-05 grade level or equivalent under other pay systems in the Federal service, military or private sector. Specialized experience includes: Assisting with customer inquiries. Review voting-related problems for domestic stakeholders. Assist in entering case data to track transactions, staff utilization, and trends. Provide voting assistance, and material distribution. Possess 4 years above high school.

For GS-09: One year of specialized experience at the GS-07 grade level or equivalent under other pay systems in the Federal service, military or private sector. Specialized experience includes: Providing direct customer service via telephone and electronic correspondence. Assist an Ombudsman (voting assistance center representative) in resolving voting-related problems for domestic stakeholders. Assist in entering case data to track transactions, staff utilization, and trends. Provide voting assistance, and material distribution. Analyzing election-related information, including reviewing state-specific voting laws and procedures, and communicating program guidance clearly to internal audiences.

For GS-11: One year of specialized experience at the GS-09 grade level or equivalent under other pay systems in the Federal service, military or private sector. Specialized experience includes: Providing direct customer service via telephone and electronic correspondence, including responding to complex inquiries, resolving issues, and processing requests related to voting assistance or government services. Serving as a liaison or ombudsman, conducting research and coordinating with multiple stakeholders to resolve voting-related regulatory issues. Entering, managing, and analyzing case data in a tracking or case management system to monitor service trends, document issue resolution, and support program reporting. Coordinating with interagency partners on program implementation, logistical support, and compliance with voting-related legislation such as Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA) or Nation Voter Registration Act (NVRA). Analyzing election-related information, including reviewing and interpreting state-specific voting laws and procedures, and communicating program guidance clearly to internal and external audiences.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documents, to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant work experiences as it relates to fundamental competencies, identified below, required for this position.

Traditional rating and ranking of applications does not apply to this vacancy. Your application (resume and supporting documentation) will be evaluated to determine if you meet the minimum qualifications required as listed on the announcement under qualification requirements.

Veterans Preference: If you are entitled to veterans preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency.

For information on entitlement see http://www.fedshirevets.gov/job/vetpref/index.aspx


Military Spouse Preference: If you are entitled to military spouse preference, in order to receive this preference you must choose the spousal eligibility in your application package referencing MSP Military Spouse Preference. Your preference entitlement will be verified by the employing agency. If you are claiming military spouse preference and qualified for the position, your name will be placed below preference eligible veteran candidates and above non-preference candidates on a list sent to the hiring manager for employment consideration. To claim Military Spouse Preference (MSP) please complete the Military Spouse PPP Self-Certification Checklist, save the document and attach it to your application package.

Interagency Career Transition Assistance Program(ICTAP): This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria AND 2) be rated well-qualified for the position AND 3) submit the appropriate documentation to support your ICTAP eligibility. Well-qualified means you possess the type and quality of experience that exceeds the position's minimum qualifications. See the Required Documents section of this announcement for more information.

Appointment of Military Spouses (5 CFR 315.612) (NonComp Mil Sp): To receive this preference, you must choose to apply using the " Appointment of Military Spouses (5 CFR 315.612) (NonComp Mil Sp)" eligibility. If you are claiming Military Spouse eligibility and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager. Information and required documentation for claiming Military Spouse eligibility may be found at the General Applicant Information and Definitions link below.

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

The following documents are REQUIRED

1. Your resume:

• IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
• Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started

2. SF50

• All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is also a requirement to verify your Time in Grade (TIG).

3. Veteran's Documents:

• If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.

PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility:
https://www.dla.mil/Portals/104/Documents/Careers/downloads/DODCustomersRequiredSupportingDocumentation.pdf?

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