Clarification from the agency

This vacancy announcement is open ONLY to current, permanent Philadelphia Insurance Business Line employees and current/former VA employees who are CTAP eligible.

Specific duties include

• Performs a variety of special tasks or projects in support of the Executive Director, Deputy Director, Assistant Directors, and Staff Chiefs as appropriate.
• Gathers and organizes narrative and statistical information using generally advanced methods, techniques, and precedents requiring considerable adaptation and/or interpretation for application to administrative functions.
• Applies analytical and evaluative methods and techniques to issues or studies concerning substantive administrative support functions.
• Participates in the monitoring, tracking, and evaluation of Insurance metrics, operational/workload indicators, and workload systems for Insurance Service.
• Develops recommendations for leadership and strives to have viable recommendations accepted by operating components.
• Provides results of studies and analyses to inform and make recommendations for use by the leadership in maintaining efficient utilization of resources and effective, customer-oriented delivery of benefits and services.
• Oversees, assigns and supports the HR-related functions of the Insurance Service to include personnel actions, labor relations, recruitment and hiring.
• Responsible for development of Insurance training and development materials.
• Oversight of Insurance Records and Information Management.
• Provides assistance to leadership in analyzing current or new assignments/projects/data to determine impact on program operations and management and participates in an administrative capacity in meetings as requested.
• Develops recommendations for improvements in administrative operations and to promote efficiency and cost savings.
• Conducts briefings and prepares updates to keep Insurance Service leadership advised of project plans, progression, and to communicate findings and recommendations, as appropriate.
• Plans, organizes, and conducts operational analysis studies of Insurance Service to determine strengths, weaknesses, and best practices.
• Assists in coordinating, and executing activities associated with the Insurance program's procedural requirements and public affairs, to include both employee engagement and VBA-wide mandates.

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Selectees are subject to a background/suitability investigation.
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 05/09/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current/former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade (TIG) requirements.

• For a GS-15 position you must have served 52 weeks at the GS-14 level.

The grade may have been in any occupation, but must have been held in the Federal service. A Standard Form 50 (SF-50) that shows your TIG eligibility must be submitted with your application materials.

Applicants must submit their most recent Notification of Personnel Action, SF-50:

• Official SF-50 that shows you held the grade (or higher) for the full performance level of the position you are applying for, or
• Official SF-50 that shows you held the next lower grade for at least one year for the position you are applying for. Multiple SF-50s may need to be submitted to show this.

Examples of appropriate SF-50s to include which show TIG requirements have been met include:

• Within grade increases (WGI) at the highest grade held; or
• Promotions with an effective date that occurred more than one year from the closing date of the job opportunity announcement; or
• Most recent appointment

NOTE: Do not submit Award or General Adjustment SF-50s, as they do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.

SPECIALIZED EXPERIENCE REQUIREMENT: Applicants must have 52 weeks of specialized experience equivalent to the next lower grade(s) GS-14 .

GS-15 Specialized Experience:

• Experience in using advanced management principles, for development of strategic planning, development of communication and marketing materials, resource allocation.
• Experience with planning, organizing, directing, controlling, reviewing, and applying judgment to tasks.
• Experience with compiling and analyzing technical and legal information from available sources to make decisions and resolve problems.
• Experience with providing information to various stakeholder groups orally or written.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Written Communication: Expresses facts and ideas in writing in a succinct and organized manner.
• Analysis and Problem Solving: Analyze (i.e. review and evaluate), and apply quantifiable data or complex information, weighs relevance and accuracy of information, generates and evaluates alternative solutions, makes recommendations or final determinations.
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
• Oral Communication: Ability to communicate to individuals or groups, takes into account audience and nature of information, thru oral communication listens to others and responds appropriately, and communications written in a convincing manner for intended audiences.
• Personnel and Human Resources: Knowledge of hiring, classification, benefits, labor relations, negotiation, and federal, state, and local employment regulations.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Supervisory Situational Judgement Test: Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT) as part of the assessment process for this position. The SSJT evaluates judgment, decision-making, and leadership competencies associated with effective supervision in a Federal work environment. This is not a timed test, however, the assessment is expected to take approximately 45 minutes or less to complete. This assessment is required for all applicants. If you do not complete the assessment, it will result in an incomplete application and you will receive no further consideration.

The following documents are required for all applicants:

• Performance Appraisal
• Resume
• SF-50/ Notification of Personnel Action

To apply for this position, you must provide a complete application package to include the documents detailed below. Your resume and supporting documentation will be verified; errors, omissions, or failure to submit the documents as specified will affect your rating or result in loss of consideration for employment.

Resume (limited to 2 pages): Applicants must provide a resume detailing their specialized experience and competencies relevant to the position.

• Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
• For qualifications determinations your resume must contain hours worked per week, the dates of employment (month/year), and the level of your experience. If the position was Federal, you must also indicate the grade level. If your resume does not contain this information you will not receive consideration for this position. Ensure work experience descriptions are aligned with the job announcement and address all required qualifications.
• If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Current/Former Federal Employees:

• If you are applying using your status as a current federal employee you must submit your most recent appointment SF-50. This SF-50 should identify your appointing legal authority, position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• To verify you meet Time-in-Grade requirements, also submit an SF-50 reflecting when you entered your highest grade held (e.g. Within Grade Increase, Promotion, Appointment, etc.). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
• If you previously held a higher grade, you must also submit an SF-50 showing that grade.

Applicants claiming CTAP eligibility must also submit:

• Certification of expected separation, reduction-in-force separation notice, and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from.

Failure to submit any of the above required documents applicable to your submission may result in loss of consideration and a rating of ineligible due to an incomplete application package. It is the applicant's responsibility to verify that their application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. We will not contact applicants for additional documentation, nor will we accept late or missing documents after the close of the announcement.

In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.

Next steps