Summary
The Community Relations Service (CRS) is the Justice Department's "Peacemaker" for community conflicts arising from identity-based disputes. CRS' mission is to provide violence prevention and conflict resolution services to diverse community stakeholders. CRS provides facilitated dialogue, mediation, training, and consultation to assist these communities to come together, develop solutions to the conflict, and enhance their capacity to independently prevent and resolve future conflict.
Duties
The position of Program Manager is located in the Office of the Director, Community Relations Service (CRS), and Department of Justice (DOJ) in Washington, D.C. The Community Relations Service's primary responsibility is to provide assistance to communities and persons to resolve disputes, disagreements, or difficulties relating to either: discriminatory practices based on race, color, or national origin; or actual or perceived hate crimes on the basis of religion, disability, gender, gender identity, sexual orientation, race, color, or national origin. The CRS organization consists of 10 Regional offices, four field offices and Headquarters.
The duties and responsibilities of Program Manager generally include, but are not limited to, the following:
- Provides expert advice and guidance on government programs and policies which are of significant interest to the public and Congress.
- Provides authoritative guidance and leadership on special projects impacting one or several major agency organizations.
- Coordinates inter-agency alliances, builds interagency collaborations and other national networks to expand agency reach.
- Presents conflict resolution strategies as a means to address, resolve, and prevent conflict arising from differences of race, color, or national origin or bias incidents or hate crimes.
- Coordinates the modification and development of conflict resolution policies and procedures.
- Participates in the development and documentation of long- and short-range planning efforts.
- Leads analysis of projects, issues, or programs impacting all or most agency organizations.
- Serves as the primary liaison with persons and groups both inside and outside of the organization.
- Strengthens CRS's relationship with external federal law enforcement and other agencies, responsible for engaging with or supporting CRS stakeholders.
Requirements
Conditions of Employment
- You must be a United States Citizen or National.
- You will be required to complete a pre-employment security investigation and background check which includes a drug screening.
- You may be required to complete a one-year probationary or trial period.
- Selective Service registration is required for males born on, or after, December 31st 1959. Those not registered should have an approved exemption on file.
- You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met.
- Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
- Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
Qualifications
To qualify for the position of Program Manager, (GS-0340-15), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to the series and grade you are applying to.
Specialized Experience: For the GS-15, you must have one year of specialized experience at the GS-14 grade level or equivalent pay band in the Federal Service. Specialized experience is defined as being responsible for planning, designing and carrying out operational support of programs or projects in an organization; Provides high level technical advice and counsel to top management, key agency officials, other managers on conflict prevention, mediation, and conciliation matters.
You MUST meet all qualification requirements by the closing date of this announcement, 12/31/2024.
Your resume must support your responses to the questionnaire and qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume.
Education
There is no substitution of education for experience at this grade level.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If it is determined you meet minimum qualification requirements, your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Within these categories, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles.
When addressing the specialized experience statement, applicants must present evidence of the experience in their resume. If the specialized experience statement is repeated, in the applicant's resume, Human Resources will deem the applicant as ineligible.
Your qualifications will be evaluated on the following competencies (knowledge, skills, and other characteristics):
- Dispute Mediation, Conciliation, and Resolution
- Information, Communication, and Liaison Services
- Program and Policy Advisory Services
- Program Planning and Management
Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:
- Meet CTAP or ICTAP eligibility criteria;
- Be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and
- Submit the appropriate documentation to support your CTAP or ICTAP eligibility.
Required Documents
Documentation requirements may vary from applicant to applicant based on your eligibility claims.
For example, Veteran documents would be required only from applicants claiming Veteran's Preference. It is your responsibility to carefully review the list of document descriptions below, to see which documents are required for your application.
ALL APPLICANTS: You must submit a detailed resume containing the following pieces of information for each job entry listed in your employment history:
- Contact Information: Name, address, phone number, and email,
- Official position title,
- Employer name and contact information,
- Start and end dates (including month and year),
- A detailed list of duties & accomplishments,
- Your grade/step achieved, and
- The number of hours worked per week (or indicate full-time).
If you're unsure about what to include in your resume, please review the
USAJOBS Resume Writing Tutorial on YouTube. You are encouraged to use the USAJOBS
Resume Builder, as this will ensure you're including everything that is required.
If you are claiming a Veterans Preference eligibility:
- When claiming a Veteran's Preference, you must submit your last DD-214 (Certificate of Release or Discharge from Active Duty) form, specifically the Member #4 Copy, indicating dates and character of service and discharge type.
- If you are a Veteran with a service-connected disability rating of 30% or more, you will need to additionally submit the SF-15 (Application for 10-point Veterans Preference) and a copy of your VA Letter stating your disability rating.
- If you are the qualifying parent or spouse of a disabled, deceased, or deployed Veteran, and are seeking a derived preference eligibility, you must submit appropriate supporting documentation such as the Veterans DD-214, SF-15, VA Letter, and/or Permanent Change of Station (PCS) orders. See Veteran Family Preference for more information.
- For more information on each type of Veterans Preference, and the documentation required for each, see FedsHireVets.
If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP:
- You must submit your separation notice or agency RIF letter from your agency.
- If you have not yet been separated, you can provide the letter of intent to separate you from the agency because of reduction-in-force.
- See USAJOBS' Career Transition Programs for more information.
More Info:
USAJOBS - What documents might I need to provide?
Application Manager Help - Documents
How to Apply
To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 12/31/2024 to receive consideration.
Please note that if the vacancy has an application limit, it will be listed at the top of the announcement by USAJOBS, and the closing date may be sooner than listed here.
If you would like to preview the assessment questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/12641089
- Click "Apply Online" to get started.
- If you're not logged in to your USAJOBS account, you will need to login. If you don't have an account, please create one.
- You will be prompted to select one of your stored (or uploaded) resumes, and any supporting documents you have uploaded to USAJOBS. If you have not uploaded these documents, you can do so later before submitting your application.
- After acknowledging you have reviewed your application package, you will be asked to submit your demographic information (if you have provided this in your profile). Submission is optional and anonymous.
- You'll be asked to confirm your choices and certify the accuracy of your information before you're able to continue to the Application Manager system. Until you see the blue border and DOJ logo, you are still on USAJOBS. You'll see a folder animation just before you leave USAJOBS.
- Once you reach DOJ's Application Manager system, you'll be asked to verify the information you transmitted from USAJOBS. You will then respond to the application assessment questionnaires and indicate your eligibility options.
- After responding to the questionnaires, you will have the opportunity to attach the documents you brought over from USAJOBS *OR* upload documents directly from your computer or device.
- If you opt to upload a document directly, click the "Upload" button and select the document on your device, then wait for the upload to finish. Repeat as needed. Documents must be less than 3 MB each and should be in a compatible file format.
- Once all your documents are uploaded, you must assign the uploads to the appropriate document category. You may attach more than one document to each category. Click the drop-down menu for a document category, and select one of the available options in the menu. The document will be listed under this category. You can click the drop-down again to add other documents, as needed. You can have up to 15 document assignments.
- Once you've uploaded and assigned all your documents to an appropriate document type, you can proceed to the final verification step, and click Submit.
- If you have correctly submitted your application, you will receive an automated e-mail notification within 30-60 minutes. Be sure to review the announcement fully to make sure that your application contains everything that is required.
If you need help with the application process, please see the USAJOBS Help Site (for everything on the USAJOBS-side), or the Application Manager Help Site (for everything on the DOJ-side). Regrettably, the Department of Justice cannot assist you with USAJOBS account issues. If you contact us for assistance and the problem is related to your USAJOBS account, we will have to direct you to USAJOBS to remedy the issue.
REASONABLE ACCOMMODATIONS:
If you are unable to apply online due to a disability or overseas deployment, you must request an alternative application, which is available from the Human Resources Office. Please contact Joel Schielie at joel.schielie@usdoj.gov or 202-702-5700 to discuss your situation. Accommodations are reviewed on a case-by-case basis. Indicate that you're asking for a
reasonable accommodation in your e-mail subject so the HR Specialist knows where to direct you.
Next steps
You will receive e-mail notifications as your application status is updated by DOJ. However, you can also see your application status any time by logging in to your USAJOBS account and looking on the "Applications" page. Click the position title to expand the display for each application in the list. Click here to learn more about checking your application status, or see what each application status means.
We strive to extend a final offer of employment within 90 days from the close of this announcement. Delays do sometimes occur for reasons beyond our control. Additional selections may be made from this announcement if openings in other offices occur within 90 days, candidates who are referred to the hiring office, may be referred to other hiring offices in this scenario.