Program Manager/Contracting Officer Representative (O-5 Billet) Non-Supervisory

Department of Homeland Security

Immigration and Customs Enforcement

ICE Health Service Corps (IHSC)

Summary

Serves as IHSC Program Manager/Contracting Officer's Representative, overseeing healthcare and medical staffing contracts. Monitors contractor performance, manages budgets, invoices, deliverables, risks, and stakeholder coordination; supports acquisition activities and process improvement. May perform clinical duties within licensure during critical needs.

This position is only open to current USPHS officers.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

Duties

DUTIES AND RESPONSIBILITIES:

Serve as the Contracting Officer Representative for IHSC contracts, providing authoritative contract oversight, technical direction, and coordination between the Contracting Officer, contractors, program leadership, and internal stakeholders to ensure successful contract execution and mission support.
Lead comprehensive contract performance monitoring activities, including evaluating contractor compliance with contract terms, identifying performance deficiencies, developing corrective action plans, documenting contract issues, and ensuring timely resolution of personnel and service delivery issues.
Provide strategic program and project management leadership for IHSC contracts, overseeing project scope, objectives, deliverables, milestones, risks, communications, and resource requirements to ensure contract activities align with organizational priorities and operational needs.
Supports strategic planning, policy formulation, and process improvement efforts aimed at enhancing IHSC's healthcare infrastructure and service delivery.
Lead and coordinate contractor security fitness and suitability activities in collaboration with ICE Personnel Security Division, ensuring contractor personnel satisfy all applicable security requirements.
Serve as the fiscal authority for assigned contracts, exercising responsibility for budget planning, budget execution, fiscal timelines, financial communications, annual and multi-year reporting, and maintenance of complete and accurate financial records.
Review, and approve the invoices, reports, and other deliverables, for accuracy and completeness, ensuring compliance with the contract terms and conditions, federal regulations, ICE Financial Operations guidelines, and best practices.
Identify and mitigate any potential risks, issues, or challenges that may affect contract execution/administration and outcome.
Plan, lead, and facilitate coordination meetings, contractor engagements, site visits, program reviews, and performance discussions to strengthen collaboration, clarify expectations, resolve issues, and ensure alignment with contract goals and mission requirements.
Develop and support critical acquisition documents, including Statements of Work, Performance Work Statements, Statements of Objectives, Quality Assurance Surveillance Plans, contract metrics, Independent Government Cost Estimates, and market research documentation.
Assist in the planning, coordination, and administration of Source Selection Boards (SSB), Technical Evaluation Team (TET) and Contract Review Board (CRB).
Performs other duties as assigned in support of Resource Management Unit's mission.

Requirements

Conditions of employment

You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
You must successfully pass a drug screen.
Males born after 12/31/59 must certify registration with Selective Service.
Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Qualifications

PHYSICAL DEMANDS:

Mobility: Occasional travel required and sitting for extended periods.
Communication: Frequent meetings either virtual or in person with various stakeholders
Documentation: Prolong periods of working on the computer
Stress and Pressure: Agility to managing contract deliverables, stakeholders and vendor expectations and handling unforeseen challenges

COMPETENCIES

Analytical Skills: Capable of analyzing contractor performance and assessing compliance with contract terms
Stakeholder Management and Conflict Resolution: Skilled in negotiating, building, and maintaining partnership with stakeholders and resolving conflicts of interest
Strategic Thinking: Ability to align project goals with organizational strategies
Quality and Change Management: Skillful in establishing/maintaining quality standards in a fast-paced environment

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Qualifying degree for the officer's category and an advanced degree (e.g., MPH, M.A., or M.S.) from an accredited institution. Minimum of three to five years of professional experience relevant to the officer's category. Of the total professional experience, officer must possess at least two years of experience related to management, administration, and evaluation of programs.
Proven experience in managing federal contracts, particularly in the healthcare or medical staffing domain.
Familiarity with Indefinite delivery, indefinite quantity (IDIQ)/Task Order (TO) contracts and its administration within government settings.
Strong knowledge of federal acquisition regulations (FAR), contract compliance, and procurement processes.
Exceptional project management skills, including planning, organization, and resource allocation.
Excellent communication, negotiation, and interpersonal abilities to effectively collaborate with diverse stakeholders.
Ability to analyze data, assess performance metrics, and drive continuous improvement initiatives.
Contracting Officer Representative Certification (COR) Level I required as well as Program Management/Project Management Certification Level I preferred, with goal of obtaining COR Level II within 12 months of hire through Cornerstone OnDemand (CSOD) system
Obtain Contracting Officer Representative Certification Level III within 12 months of hire through Cornerstone OnDemand (CSOD) system and maintained throughout.
If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain status. The agency may require the incumbent performs clinical activities with the scope of clinical license in times of critical needs within the agency. If in a clinical discipline and as directed and approved by his/her supervisors, the incumbent may perform clinical duties of their profession in Federal health care facilities. Such direction is documented via a memorandum of assignment and filed in the eOPF.
Knowledge of ICE and IHSC, program policies and guidelines, operating procedures, and various departmental initiatives is preferred
Knowledge and skill in all Microsoft Office and 365.
Maintain all PHS basic readiness criteria and status

Additional information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Resource Management Unit. The incumbent serves as a program manager with the primary responsibility of serving as a contracting officer's representative (COR) and may be required to perform clinical activities within the scope of clinical licensure in times of critical need within the agency.

IHSC has a multi-sector, multidisciplinary workforce of more than 1700 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. IHSC provides, public health services, on-site direct patient care to ICE detainees at 20 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 148 additional facilities, with a combined population of 34,000 detainees on a daily basis, with an average length of stay of about 30 days, and over 400,000 detainees transitioning through these facilities annually. IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.

SUPERVISORY CONTROLS:
The Project Manager/ Contractor Officer Representative works under direct supervision of the Deputy Chief and the Supervisory Lead Medical Staffing Service.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Required Documents

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

Cover Letter/Letter of Interest.
Degrees. (Place under "Diploma/GED")
Professional license. (If applicable)
Additional professional certificates. (If applicable)
Three professional references. (i.e., name, title and contact information)
Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")
- You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
A copy of your Certificate of Investigation (located in your eOPF).
*Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.
Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 11/05/2026.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting

Email: IHSCrecruiting@ice.dhs.gov

Address: ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Program Manager/Contracting Officer Representative (O-5 Billet) Non-Supervisory Job in Location Negotiable After Selection