Assists the Director in the development of operational plans, staffing strategies, procedural guidance, and resource management allocations needed to support disaster loan program delivery. Participate in budget development and monitoring to ensure effective and efficient use of funds.

Evaluates short- and long-term operational needs and leads the development of improvements related to workflow, service delivery, staff readiness, training, and operational resilience. Contributes to continuity of operations (COOP) planning and helps maintain Center preparedness for disaster events.

Monitors Center performance goals and analyzes program delivery results within assigned operational areas. Identifies trends, issues, or performance gaps and endorses corrective actions for Director approval. Ensures compliance with national standards and supports consistent implementation of DR&R policies and procedures.

Oversee quality assurance activities, validate the effectiveness of operational processes, and helps ensure accurate and timely service to disaster survivors.

Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

Represents the Center Director at meetings with SBA program offices, FEMA, state and local officials, and other external stakeholders.
Participate in briefings, disaster coordination efforts, and operational planning discussions.

Communicates operational updates, staffing/resource needs, and coordination issues to the Director and DR&R leadership. Supports
communication with state emergency management organizations regarding damage assessments, program requirements, preliminary disaster information, and operational matters.

Supervises subordinate managers responsible for field operations, public information, loan closing, administrative functions, and IT support.

Promotes collaboration, employee engagement, and open communication across Center departments. Supports workforce planning, staffing training initiatives and cross-training efforts to ensure organizational flexibility and readiness.

Conditions of employment

• You must be a U.S. Citizen.
• You must successfully complete a background investigation.
• You must be able to obtain and maintain a government travel credit card.
• You may be required to serve a one year supervisory probationary period.
• Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).
• If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities.

Qualifications

Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement.

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-14: One year of specialized experience, equivalent to the GS-13 grade level in the Federal service, obtained in either the private or public sector:

• Developing, implementing or communicating the strategy, vision and direction of an organization; AND
• Overseeing, managing or advising on the day-to-day operation of an organization or program; AND
• Analyzing and making recommendation or decision on workload distribution.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site:
Program Management Series, GS-0340

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 03/19/2026.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants meeting basic eligibility requirements will be further evaluated based on additional assessments. Your resume will undergo a Subject Matter Expert review. The assessments relate to the following Competencies required to do the work of this position:

• Administration and Management
• Human Capital Management
• Partnering
• Planning and Evaluating

All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

Career and InterAgency Career Transition Assistance Programs: To receive selection priority for this position, you must:
1. meet CTAP or ICTAP eligibility criteria as described under "Additional Information" above; and
2. submit the appropriate documentation to support your CTAP/ICTAP eligibility claim which can be found under the Required Documents section of this vacancy announcement.

Failure to submit any of the required documents by the closing date/time of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.

1. Your Resume - Resume length may not exceed 2 pages and must contain the following information:

• Name, address, telephone number, email address;
• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
• If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/dd/yyyy to mm/dd/yyyy);
• If other than full time you must provide hours worked per week.
• PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your resume must contain sufficiently detailed information upon which to make a qualification determination.
• Should you submit multiple resumes, only the latest uploaded resume will be reviewed.
• Should your resume be longer than 2 pages you will be removed from consideration.

2. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible:

• Federal employees must submit proof of your permanent career/career-conditional competitive status ("1" or "2" in Tenure, block 24 and "1" in Position Occupied, block 34). Submit SF-50 showing current grade and tenure and an SF-50 showing highest (permanent) grade ever held, if different. NOTE: An award or detail SF-50 will not be accepted as proof of status.
• If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education. If selected, official transcripts will be required;
• If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (including a DD-214 showing character of service)--see VetGuide;
• To receive consideration for a special appointment authority (30%, severely disabled, Peace Corps, VRA), you must submit all required documentation supporting your claim for Special Appointing Authorities;
• Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov.
• CTAP/ICTAP/RPL Applicants: Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (if applicable), your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330, and your most recent performance appraisal.

Next steps