Clarification from the agency

Career Transition Assistance Program (CTAP) Eligible Candidates Only

WHAT YOU'LL BE DOING DAY TO DAY

As a Program Manager (Senior Action Officer), you will use your knowledge of and experience to optimize business results and customer experience by:

• Implementing performance metrics to manage and monitor the operational efficiencies of the organization related to OHR programs, monitoring program performance metric outcomes; and developing strategies for maintaining appropriate performance levels in support of OHR management initiatives.
• Performing special reviews, evaluations, and follow-ups of programs to assure that legislative goals, objectives, and deadlines are understood and met; ensuring
  that the Director is aware of and approves all proposed actions or decisions affecting the organization and encourages consultation and communications throughout the Agency to ensure collaboration and understanding of key issues; and enlisting cooperation and stimulates contributions from Agency staff.
• Identifying deficiencies and corrects them to resolve conflicts and problems as they
  arise, performing special reviews, evaluations, and follow-ups of programs to assure
  that legislative goals, objectives, and deadlines are understood and met.
• Representing OHR on committees and workgroups and arranging for or fulfilling
  requests for information and comments; initiating necessary actions and interactions
  between OHR and other HHS components to develop and gain consensus relating to
  OHR procedures.
• Serving as a key liaison and strategic partner with OHR program offices within the
  organization in seeing that programs effectively implement policy initiatives.

Conditions of employment

• U.S. Citizenship required
• Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
• Suitable for federal employment
• Meet time in grade restrictions by the closing date of the announcement
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• All qualification requirements must be met by the closing date.
• A financial disclosure statement may be required.

Qualifications

WHAT WE ARE LOOKING FOR

Minimum Qualifications: You must have one year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-14 grade level in the Federal service performing at least ALL of the following:

• Implementing and monitoring performance metrics to assess and improve human capital program operations.
• Conducting reviews and evaluations of human capital programs to ensure legislative goals, objectives, and deadlines were met.
• Identifying operational deficiencies and developed corrective strategies to resolve program conflicts.
• Prepared briefing materials and ensured leadership approval for actions affecting human capital programs.
• Served as a liaison to human capital program offices to support effective implementation of policy initiatives.

Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.

Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

OPM Qualification General Policies Website

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Resumes must not exceed two (2) pages in length. Application requirements are clearly stated in this Job Opportunity Announcement. Failure to submit a resume and any other required documentation identified in this announcement will result in removal from further consideration.

Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with any interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

In accordance with Executive Order 12564 of September 14, 1986, The Department of Health and Human Services (HHS) is A Drug-Free Federal Workplace. The use of illegal drugs, on or off duty, by Federal employees is inconsistent not only with the law-abiding behavior expected of all citizens, but also with the special trust placed in such employees as servants of the public.

You will be evaluated for this job based on how well you meet the qualifications above.

The critical general competencies for this position will be evaluated by subject matter experts. Apply only if you meet the qualification requirements. If you are not selected for this position you may be considered for similar positions at HHS within 240 days.

The following competencies (knowledge, skills, abilities and other characteristics) will be evaluated:

• • Analytical Thinking
  • Partnering
  • Performance Management
  • Problem Solving
  • Written Communication

1. Resume Review
An HR Specialist will review your resume to determine if your experience meets the required specialized experience. Applicants passing the resume review will move on to the next phase of the assessment process.

2. Structured Interviews
In this phase, applicants who passed the resume review phase will participate in an SME interview to further assess whether your experience meets the required competencies for the position. You may meet with more than one subject matter expert for a determination to be made. Applicants passing the structured interview will be rated and ranked as described below.

3. Referral
Applicants who passed the qualifying structured interviews and ranked among the best qualified will be referred to the Hiring Manager for consideration.

To be considered for this position, you must complete all the required steps in the process, including the application, resume submission and structured interview.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12846883

Submission of a resume alone IS NOT a complete application. You must provide a complete online Application Package which includes:

• Your Resume: Resumes must not exceed two (2) pages in length. Application requirements are clearly stated in this Job Opportunity Announcement. Failure to submit a resume and any other required documentation identified in this announcement will result in removal from further consideration. You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume. You resume must clearly articulate how your skills and experiences align to the criteria defined in the qualifications section of this announcement and it must support your responses to the application questionnaire. For each position you must describe your duties, accomplishments, related skills, and responsibilities. Your resume must also include the day, month, and year that you began and ended for each position held. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Not providing this information may result in the lowering of your assessment score or an ineligible rating. For resume writing guidance, please visit the USAJobs Resource Center or view their video tutorial. For Most Effective Resumes Tips visit: https://help.usajobs.gov/index.php/Most_Effective_Resumes.
• A complete Application Questionnaire (https://apply.usastaffing.gov/ViewQuestionnaire/12846883)
• SF-50 (Notification of Personnel Action) - documentation supporting eligibility. If submitting a copy of your Notification of Personnel Action (SF-50), or equivalent, submit one that shows the effective date of your current position, the full performance level, career or career conditional tenure and status in the competitive service.
• Other required supporting documents.

Other Supporting Documents: (Only Submit if applicable to you.)

• College transcript (if qualifying all or in part based on your education)
• Veterans' Preference documentation:
  • If you are claiming 5 point preference, you must submit a copy of your DD Form 214, Certificate of Release or Discharge from the armed forces that supports dates of service and discharge status; if claiming 10 point preference, an application for 10-Point Veterans Preference (SF-15) and an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference.
• CTAP/ICTAP Documentation
  • A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
  • A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
  • A copy of your latest performance appraisal including your rating; and
  • Any documentation from your agency that shows your current promotion potential.
• PHS Commissioned Corps (CC) Officers must provide a copy of your current personnel order or other supporting documentation to be referred as CC.
• Veterans Employment Opportunities Act (VEOA) documentation, if applicable. For more information, please go to https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/
• Documentation supporting eligibility for non-competitive appointment, (severely disabled, eligible veterans, certain military spouses, etc.)

For Résumé Tips visit: https://www.youtube.com/watch?v=8YX7o1PBoFk

For Application Tips visit: https://www.youtube.com/watch?v=bqYkibnuiJU

For additional information about USAJOBS visit the Help Center: https://www.usajobs.gov/Help/

You are not required to submit official documents at this time; copies are sufficient.

Next steps