Program Support Assistant Job in Oklahoma City, OK

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

• Career transition (CTAP, ICTAP, RPL)

  Federal employees who meet the definition of a "surplus" or "displaced" employee.

Duties

Major duties and responsibilities include but not limited to:

• Greets, schedules, organizes, and executes interactive meetings with staff, Veterans, public-at-large, and community leaders.
• Serves as the Point of Contact for patient inquiries, complaints, and problems with HUDVASH program. Communicates and answers inquiries, counsels patients on VA and Service guidelines and procedures.
• Receives visitors and telephone inquiries, interprets and determines actions for incoming correspondence, ascertains nature of correspondence or inquiry and renders appropriate disposition.
• Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
• Prepares, executes and tracks reporting requirements and actions; transcribes letters, committee minutes, and policy statements.
• Produces reports, generates letters and graphs utilizing Microsoft Programs such as Word, PowerPoint, Excel and Access.
• Ability to collect, compile and track data and statistical information in support of the HUDVASH program.
• Knowledge of an extensive body of regulations, rules, procedures, and practices; conducts factual analysis of various programs, reports on problem areas, trends and recommends resolutions.
• Serves as Records Control Officer for the HUD-VASH Program providing guidance to all staff in the maintenance and disposition of records.
• The incumbent will be the primary contact for routine program and administrative matters and will assist in the overseeing of programs within the HUD-VASH section of the Homeless program.
• The incumbent uses initiative in carrying out work assignments independently without specific supervisory instructions.
• Prioritizes pertinent issues and collects relevant information from a variety of clinical, administrative and organizational data sources.
• Incumbent is involved on-the-job team problem solving, developing, implementing, and evaluating improvements to work processes.
• Analyzes and maintains data base information used for HUD-VASH program development and planning.
• Incumbent must be aware of and exercise computer security measures in the daily performance of duties. Incumbent protects the integrity of the information at all times.

Work Schedule: M-F 8:00 a.m. - 4:30 p.m.
Telework: Not Eligible
Position Description Title/PD#: Program Support Assistant/PD109170
Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work; however, there may be some walking, standing, bending, carrying of light items (books, papers, files, etc.), or driving an automobile. No special demands are required to perform the work.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• 5 CFR 330.502 - General restriction on movement after competitive appointment applies.

How You Will Be Evaluated

Required Documents

How to Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 11/08/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12590797.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Next steps

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.