Program Support Assistant Job in San Juan, PR

Vacancy No. NRCS-25-12611268-DE-PR-SM Department Natural Resources Conservation Service
Salary $39,576.00 to $63,733.00 Grade 5 to 7
Perm/Temp Permanent FT/PT Full-time
Open Date 12/2/2024 Close Date 12/10/2024
Job Link Apply Online Who may apply Public
Locations:
San Juan, PR


Summary

This position is located in a United States Department of Agriculture (USDA) Natural Resource Conservation Service (NRCS), San Juan, Puerto Rico State Office.

The incumbent is responsible for processing and maintaining records related to NRCS conservation programs and the day to day business and office processes of the NRCS.

Duties

  • Track the status of Farm Bill contracts through reports and communications with staff.
  • Prepare reports describing problems that are recurring or causing significant delays or costs, the corrective actions needed or taken, and the need for additional time or resources.
  • Draft and finalize contract administration letters and documents related to status reviews, contract implementation, contract modifications, and potential cancellations or terminations.
  • Assist with outreach events to promote NRCS programs.

Requirements

Conditions of Employment

  • You must be a US Citizen or US National
  • Males born after 12/31/1959 must be Selective Service registered or exempt
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check
  • Successful completion of one-year probationary period, unless previously served.
  • Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https://www.e-verify.gov/
  • Must possess and maintain a valid state motor vehicle operator's license for the type of vehicle(s) operated to perform the duties of this position.
  • Fluent in speaking, writing and reading in English and Spanish.
  • The work is sedentary, but involves some light to moderate lifting and carrying. The incumbent is required to perform repetitive work involving the use of arms and hands. Use of a computer keyboard is required.
  • The work is performed in an office setting which provides adequate light, heat and ventilation. Observance of normal office safety precautions is required.
  • This is a bargaining unit position.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement.

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience and/or education for the respective grade level(s) in which you are applying:

GS-05
Specialized Experience: One or more full-time years (12-months) of specialized work experience, equivalent to at least the GS-04 grade level in the Federal service, performing the following duties:
  1. Interpreting and applying program requirements to provide information to customers;
  2. Performing customer service activities such as responding to inquiries in person or in writing; and
  3. Completing administrative duties such as filing and tracking documents for an office.
(Your resume must CLEARLY demonstrate this experience)

OR

Education: Successful completion of four full years of education above the high school level for which high school graduation or the equivalent was a prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (You must submit transcripts.)

OR

Combination: A combination of post-high school education and specialized experience as described above that total 100% when combined. Determine the total qualifying experience as a percentage of the experience required for the grade level; then determine the education as a percentage of the education required for the grade level; then add the two percentages. The total percentage must equal at least 100 percent to qualify. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (You must submit supporting documentation.)

GS-06
Specialized Experience: One or more full-time years (12-months) of specialized work experience, equivalent to at least the GS-05 grade level in the Federal service, performing the following duties:
  1. Interpreting and applying program requirements to provide information to customers;
  2. Entering data into organization software tools to generate reports; and
  3. Preparing and reviewing correspondence, reports, and/or other documents using proper grammar, format, and spelling.
(Your resume must CLEARLY demonstrate this experience)

GS-07
Specialized Experience: One or more full-time years (12-months) of specialized work experience, equivalent to at least the GS-06 grade level in the Federal service, performing the following duties:
  1. Interpreting and applying conservation program requirements to track contracts, monitor program funds, and assemble documents;
  2. Using computer software such as Microsoft Excel, PowerPoint, and Word to compile reports, produce charts and graphs, and/or monitor project status; and
  3. Providing guidance and information to the public on conservation programs and services.
(Your resume must CLEARLY demonstrate this experience)

Note: There is no education substitution for specialized experience for the GS-6 and GS-7 levels. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

In addition to the minimum qualifications, this position has a language requirement: Applicants must be fluent in speaking, writing and reading in English and Spanish.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The OPM Qualification Standards for this position can be found at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series

Education

If you are relying on your education to meet qualification requirements:

You must submit a copy of your college transcripts or a list of college courses with credit hours, dates completed, and grades received to verify all education requirements (i.e. substitution of education and/or basic education requirement). If a relevant course is not clearly qualifying (e.g. special topic, seminar, research, thesis, obscure or misleading course title, etc.), please submit an official course syllabi and/or detailed course description from the university/college for that particular course to ensure you are properly evaluated. Please note that qualifications determinations are based solely on the information submitted for each particular vacancy announcement. You must document all requirements on every vacancy; we cannot use previous determinations as a basis for rating. All required information must be received by the closing date of this announcement, and non-submission of all required documents/documentation will result in non-consideration. Unofficial transcripts will be accepted. This information must be received by the closing date of this announcement. Non-submission of these documents will result in non-consideration. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov)

Additional information

If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied nor guaranteed.

This position may be eligible for telework within the local commuting area of the position and other flexible work arrangements. Other flexibilities are possible dependent upon availability and/or the position and its associated duties. Employee participation is at the discretion of the supervisor.

The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the USDA with selection priority over other candidates for competitive service vacancies. If your Agency has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gov/rif/employee_guides/career_transition.asp#ctap

For Puerto Rico employees, in addition to salary, compensation will also include a Cost of Living Allowance (COLA) of 2.63%. COLA is not subject to Federal income tax and is not calculated as salary for retirement. For information on pay for white-collar civilian Federal employees in non-foreign areas, please visit OPM's website at https://www.opm.gov/policy-data-oversight/payleave/pay-systems/nonforeign-areas/.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applications will be evaluated in accordance with Office of Personnel Management's (OPM) Delegated Examining Procedures and USDA policy using category rating. Applicants who meet basic minimum qualifications will be placed in one of three categories: Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans. Category placement will be determined based on applicants' quality of experience and the extent they possess the following knowledge, skills, and abilities (KSA) or competencies:

    • Conservation Planning
    • Conservation Planning - Data Collection and Analysis
    • Conservation Programs
    • Customer Service (Clerical/Technical)
    • Planning and Evaluating
    • Written Communication
Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) the resume supports the answers provided to the job-specific questions. Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position. Those determined to be in the best qualified category will be referred to the selecting official for consideration.

Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

Clicking the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the "Apply" button to the right

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/12611268

Required Documents

The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

  • Resume that includes:1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) other qualifications.
  • A complete Assessment Questionnaire
  • If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application if it includes your name and the necessary course information; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. For a list of private organizations that evaluate education, visit the NACES website. All transcripts must be in English or include an English translation.
  • If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.
  • If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS
  • Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.

How to Apply

Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement.

Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement in order to be entered into the system prior to its closing.

This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.

To begin, click "Apply Online" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.

NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. You must verify that uploaded documents from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Applicants may combine all like required documents (e.g. SF-50s or veteran docs) into one or more files and scan for uploading into the application. Each file must not exceed 3MB. Grouping like documents into files will simplify the application process. Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX). Uploaded documents may not require a password, digital signature, or other encryption to open.

Agency contact information

Shakita McLean
Address
Natural Resources Conservation Service
1400 Independence Ave SW
Washington, DC 20250
US
Learn more about this agency

Next steps

Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS to check your application status. We expect to make a final job offer approximately 40 days after the deadline for applications.

Multiple positions may be filled from this announcement.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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