Summary
The Program Support Assistant works collaboratively with local VA Medical Center providers, providers at other VA Medical Centers and with local community vendors, including home care and hospice agencies, local hospitals, long term care facilities, etc. Direct oversight is provided by the Community Health Program manager and indirectly by the Chief of Integrated Health Services. The incumbent will provide program support assistance to the community health nurse coordinators.
Duties
Duties and responsibilities include, but are not limited to:
- The incumbent will be responsible for telephone and written correspondence with providers, outside vendors, and local community hospitals and agencies.
- The incumbent will maintain program supplies and equipment, including independently identifying needs and making acquisitions. Places appropriate orders and tracks requests through delivery.
- The incumbent will be responsible for receiving, tracking and appropriately forwarding or processing incoming outside medical records, treatment plans, outside provider orders.
- The incumbent will be responsible to establish a monitoring system for tracking, admission, discharges, authorizations and extensions, non-VA services purchased through the Community Health Program.
- The incumbent will be responsible for collecting, compiling and tracking statistical informat on to support the program operations, including productivity/workload reports, patient/ purchased care tracking reports
- The incumbent will be responsible for statistical analysis of date and report preparation .
- The incumbent will serve as liaison with transportation in the requesting and obtaining vehicles for field visits. In the event vehicles are permanently assigned to the program, incumbent will become primary liaison with transportation service for managing , maintaining and scheduling use of vehicles assigned to the program in accordance with established policy/guidelines.
- The incumbent must maintain privacy and confidentiality of Veterans' medical records
Work Schedule: Full-Time, Monday - Friday, 8:00am - 4:30pm
Position Description Title/PD#: Program Support Assistant/PD06825A
Physical Requirements: The work is primarily sedentary; typically, the incumbent is comfortably seated to perform required work. The position requires some physical effort, including standing, walking, bending, filing, liftin?? or carrying light weight items such as files, mail, and supplies in and through all parts of the facility. The incumbent is required to answer numerous telephone and personal inquiries and must have adequate eyesight, manual dexterity to allow for reading, operating computer, fax, printer and other similar office equipment.
Requirements
Conditions of Employment
- You must be a U.S. citizen to apply for this job
- Subject to a background/suitability investigation
- May serve a probationary period
- Selective Service Registration is required for males born after 12/31/1959
- A complete application package; Resume, Transcripts, etc.
- Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement 01/07/2025.
GS-06 Specialized experience: Examples of specialized experience would typically include, but are not limited to: filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms. Uses computers, software applications, databases, and automated systems to accomplish work. Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions.
There is no educational substitution for the GS-06 level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This job does not have an education qualification requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
Documents Accepted:
- Cover Letter
- Resume
- Separation Notice (RIF)
Documents Required:
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 01/07/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12655532.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Next steps
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.