Program Support Assistant Job in Muskogee, OK

Vacancy No. CBSU-12663512-25-RD Department Veterans Health Administration
Salary $49,960.00 to $64,952.00 Grade 7 to 7
Perm/Temp Permanent FT/PT Full-time
Open Date 1/9/2025 Close Date 1/17/2025
Job Link Apply Online Who may apply Public
Locations:
Muskogee, OK


Summary

The Program Support Assistant position is located within the Nursing, Specialty Care Service for the Eastern Oklahoma VA Health Care System, and is responsible for providing equipment, data processing, and clinic support to the Telehealth Nurse Manager.

This job is open to

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

Duties include, but are not limited to:

  • Completes minutes for assigned meetings.
  • Prepares letters, memorandums, schedules, reports and other correspondence for the Telehealth Nurse Manager, including communication to principals within the VA.
  • Communicates information appropriately to staff via email and other virtual means.
  • Provides technical advice and assistance to staff regarding clerical and operational aspects of telehealth program management: making and following through with recommendations on how to use SharePoint site or lists to organize new program development or development of improved methods for tracking such deployments.
  • Performs administrative or technical duties associated with developing, revising, and maintaining telehealth initiatives and programs.
  • Interprets, coordinates, and plans aspects of program integration and new program integration/releases, including implementing and evaluating new and existing programs, and building, entering, and updating data bases, program files.
  • Assists Telehealth Nurse Manager with developing major administrative policies for software and computer applications such as contingency/manual fallback procedures, recovery procedures, and workload reporting/monitoring; works with other services to
    integrate these programs.
  • Collaborates with each staff member to develop and maintain a database for tracking and receiving of equipment.
  • Collaborates with end-users to ensure that data input errors or deficiencies are corrected.
  • Provides primary ADP support for all HPDP/Telehealth programs and staff by utilizing a variety of software programs, including local Master Control Unit (MCU), VISN MCU's, STL SharePoint Telehealth/TeleMed SharePoint, CPRS, word processing, file management, VistA program, EXCEL spreadsheets, communication tools such as MS Outlook, and the PIV Portal to facilitate daily operation of service.
  • Provides computer access and training on VistA mailman, CPRS, Outlook, HPDP/Telehealth programs and PC applications software programs to HPDP/Telehealth employees; analyzes and implements training on software applications as needs are identified or where deficiencies exist; trains staff on new menu options as they become available, through hands on training, composing and sending explanatory electronic mail messages and/or hard copy materials to HPDP/Telehealth staff.
  • Audits all user computer menus and security keys to ensure validity in accordance with VA Directive.
Work Schedule: Monday-Friday, 7:30am-4:00pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process
Position Description Title/PD#: Program Support Assistant/PD13172-O
Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to the do the work. However, there may be some walking, standing banding, and carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work.

Requirements

Conditions of Employment

  • You must be a U.S. citizen to apply for this job
  • Subject to a background/suitability investigation
  • May serve a probationary period
  • Selective Service Registration is required for males born after 12/31/1959
  • A complete application package; Resume, Transcripts, etc.
  • Selected applicants will be required to complete an online onboarding process
  • Must possess a valid, unrestricted driver's license (in the state of residence) to operate government owned/leased vehicles.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-7 grade level: One year of specialized experience (equivalent to the GS-6 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Complete working knowledge of office computer processing systems (i.e., Microsoft Office), computer programs (i.e., VistA, CPRS, Events Capture, TMS and PIV Portal); knowledge of organization and operation functions of work area sufficient to answer routine questions concerning major administrative policies for software and computer applications; knowledge of schedule practices to ensure accurate and timeliness of scheduling into outpatient nutrition clinics; excellent oral and written communication skills; knowledge of routine clerical, statistical and record maintenance duties; knowledge of timekeeping process; skill in organization and office operation sufficient to effectively manage diverse materials; skill in time management and establishing work priorities to meet all deadlines timely; broad knowledge of the organization and substantive functions of the work area to screen telephone calls, visitors, and correspondence; broad administrative background with emphasis on clinic support and development, resource management, communication, and customer service; demonstrated ability to both function under a collaborative team approach and independently prioritize completion of work; knowledge of legal, ethical, and clinical issues associated with video-based technology standard of care practices; ability to negotiate problem resolution with constructive conflict management skills; ability to coordinate local telehealth programs, adjusting for conflicting program schedule requirements, and developing and implementing procedures and practices to allow effective coordination of multiple telehealth objectives.

There is no educational substitution for the GS-7 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Required Documents

Documents Accepted:

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

Documents Required:
  • Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

How to Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 01/17/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12663512.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

VISN 19 HR Contact Center
Address
VA Eastern Oklahoma Health Care System
1011 Honor Heights Drive
Muskogee, OK 74401
US
Learn more about this agency

Next steps

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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