Program Support Assistant Job in Saint Louis, MO

Vacancy No. CBAD-12744441-25-SW Department Veterans Health Administration
Salary $48,847.00 to $48,847.00 Grade 10 to 10
Perm/Temp Permanent FT/PT Full-time
Open Date 6/2/2025 Close Date 6/10/2025
Job Link Apply Online Who may apply Public
Locations:
Saint Louis, MO


Summary

As a Program Support Assistant, you will provide comprehensive administrative support to the Veterans Canteen Service Finance Center, contributing to both the daily operations and strategic planning efforts, including field support as needed. In this role, you will report to the Supervisory Accountant and play a critical role in the operations of the Finance Center.

Duties

Duties of this position include, but are not limited to:

  • Delinquent Debt Collection Coordination: Act as the main point of contact for collecting delinquent debts, including those in the Treasury Offset Program (TOP) and referred to the Debt Management Center.
  • Customer Support for Electronic Payroll Deduction (EPD): Provide primary customer service and technical support for the Electronic Payroll Deduction (EPD) program.
  • Transaction Research and Adjustment: Research transactions in variance databases and make necessary account adjustments to correct system errors
  • Data Privacy and Professional Conduct: Maintain a high level of professionalism and ensure compliance with policies regarding Personally Identifiable Information (PII) and sensitive data.
  • EPD System Monitoring and Issue Escalation: Monitor EPD system operations, verify payments each pay period, identify misuse (e.g., shoplifting), and ensure system interfaces function properly and escalating issues as needed.
  • Additional Duties: Perform other related duties as assigned.

Requirements

Conditions of Employment

  • Selective Service Registration is required for males born after 12/31/1959.
  • You will be required to serve a probationary period of 1 year.
  • Subject to background/security investigation.

Qualifications

  • EPD System Expertise: In-depth knowledge of the EPD database, reporting functions, and payroll deduction processes.
  • Data Extraction and Organization: Ability to extract and organize data for accurate recording in the general ledger system.
  • Financial Systems Navigation: Familiar with various computer programs used for payment input, customer account inquiries, collections, and responding to canteen questions.
  • Payroll Deduction and Account Structure: Understanding of the VCS Payroll Deduction module and the structure of customer accounts.
  • Microsoft Office and Database Proficiency: Proficient in Microsoft Excel, Word, Outlook, and basic database functions, including Microsoft Access for communication and data handling.
Minimum Specialized Qualifying Requirements:
One (1) year of experience comparable to the duties of a Program Support Assistant - EPD or the educational equivalent coursework in accounting/bookkeeping practices.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume
The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
  • Most recent SF-50
  • Performance Appraisal
  • Separation Notice (RIF)
Veterans' Preference: Since the Veteran Canteen Service falls under Title 38 U.S.C. 7802, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on to receive consideration.

  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account, or your application will be incomplete.

Agency contact information

Stephanie Wynn
Address
VCS Central Office
1 Jefferson Barracks Drive Bldg. 25
St. Louis, MO 63125
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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