Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties include but are not limited to:

• Organizes work by reading and routing incoming correspondence, collecting information, and distributing and organizing supplies and program material for meetings and events.
• Maintains time and attendance records by accurately recording tour of duty information from bi-weekly timesheets into employee timecards and producing reports related to hours worked, leave utilization, overtime, and daily staffing.
• Maintains employee, registry, and contract personnel folders and prepares Requests for Personnel Actions.
• Interacts with staff, vendors, and other health care groups to exchange information, clarify terminology, determine priorities of projects, and resolve routine issues.
• Provides general non-medical information and responds to inquiries from staff, patients, and visitors in a courteous, tactful, and respectful manner.
• Handles conflict and problems constructively when dealing with customers while supporting VA missions and established policies and procedures.
• Prepares documents using Microsoft Word, Excel, PowerPoint, Access, electronic mail, calendars, spreadsheets, and databases to support office and program needs.
• Serves as office automation technical support expert (ADPAC), assisting staff with software and automation system issues.
• Requests Personal Identification Verification (PIV) cards, room key assignments, work orders, space requests, supply and equipment requests using automated systems.
• Collects, organizes, and maintains program information, reports, and correspondence to support managers and administrators within the Medicine and Inpatient Healthcare Group.
• Monitors compliance by producing reports related to hours worked, leave utilization, overtime, and daily staffing, and sharing information with leadership as needed.
• Tracks and maintains records related to PIV cards, room key assignments, and access for staff, ensuring accurate and up-to-date information.

Work Schedule: Monday-Friday from 8:00am - 4:30pm

Position Description Title/PD#: Program Support Assistant/PD10334A

Physical Requirements: The work is generally sedentary. Typically, when performing administrative tasks, the employee sits comfortably to do the work. However, aspects of the work involve walking, standing, bending, carrying of light items (up to 25lbs), or driving an automobile, etc. no special physical demands are required to perform the work.

Working Conditions: The office work environment involves everyday risks or discomforts which require normal safety precautions typical of such places. The office work area is adequately lighted, heated and ventilated. The incumbent is also required to visit dusty areas, without adequate lighting and can be exposed to changes in temperature. Travel to GLA facilities in Los Angeles metropolitan area is occasionally expected.

Conditions of employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc. is required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 02/16/2026.

GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular abilities and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
OR
Applicants may substitute education (4 yrs above high school) for the experience required for the GS-05 level.
OR
Applicants may also combine education (4 yrs above high school) and experience to qualify at the GS-05 level.

To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.
Your application, résumé, C.V., and/or supporting documentation will be verified.

Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Documents Accepted:

• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• PCS Orders
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

Documents Required:

• Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

Next steps