Program Support Assistant (Caregiver Support Program)

Clarification from the agency

Qualified candidates will be referred in the following order: First consideration will be given to current, permanent employees of the Los Angeles VA Healthcare System and CTAP applicants. Second consideration will be extended to all other qualified applicants.

Duties include but are not limited to:

• Provide comprehensive clerical, administrative, and business support to the Caregiver Support Program to ensure smooth and efficient daily operations.
• Manage the intake, receipt, indexing, and secure transmission of health and administrative documents in accordance with VHA privacy and security requirements.
• Track and monitor application status, wellness visits, program census, and other operational data needed for CSP workflow and performance measures.
• Collect, organize, and review workload and fiscal reports to ensure accuracy and completeness in support of program reporting requirements.
• Prepare correspondence, written reports, official memos, meeting minutes, and other program documents using proper VA formatting standards.
• Maintain calendars, schedule meetings, coordinate administrative activities, and assist with prioritizing tasks across CSP staff and multiple service locations.
• Provide professional customer service to Veterans, caregivers, VA staff and the public by responding to inquiries, assisting with navigation of CSP processes, and ensuring clear and courteous communication.
• Support data analysis activities by creating and maintaining internal databases, retrieving data, and generating reports for program evaluation and management decision-making.
• Serve as Fund Control Point Clerk by processing supply and equipment requests, maintaining inventory records, and supporting procurement and fiscal responsibilities in alignment with VA policy.
• Perform TMS coordinator duties including account updates, entering training credits, managing employee profiles, assisting staff with TMS functions, and running required training and compliance reports.
• Be the liaison with VA or non-VA entities to complete administrative tasks that are in support of CSP operations.
• Responsible for timekeeping functions
• Coordinate incoming data from a variety of sources.
• Act as a Personal Identity Verification (PIV) Sponsor for PIV Card applicants.

Work Schedule: Monday - Friday, 8:00am - 4:30 pm
Telework: Not eligible
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (Caregiver Support Program)/PD14096A
Relocation/Recruitment Incentives: unauthorized
Permanent Change of Station (PCS): unauthorized
Financial Disclosure Report: Not Required

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/20/2026.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

GS-05
Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Example of specialized experience would typically include, but are not limited to: Experience receiving, reviewing, and filing documents; maintaining records; and performing data entry into tracking systems or databases, preparing routine correspondence, standard reports, meeting notes, or memos using correct spelling, grammar, and established formats. Experience using common office software such as Word, Excel, or databases to enter information, prepare documents, or generate simple reports. OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4-year course of study above high school leading to a bachelor's degree with courses related to the occupation. OR,
• Combination: Applicants may also combine education and experience to qualify at this level.
  • For GS-5 level positions, only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to 1 year of specialized experience.

GS-06

Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the Federal Service with the knowledge, skills, and abilities to perform successfully the duties of this position. Example of specialized experience would typically include, but are not limited to performing more complex and independent administrative and program support duties such as reviewing, tracking, and compiling program data; coordinating the secure intake and processing of sensitive documents; and preparing a variety of formatted reports, meeting minutes, and official correspondence with a high degree of accuracy. Experience also includes analyzing program information to identify discrepancies or trends; assisting with budget or purchasing activities such as processing supply requests or maintaining inventory.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Preferred Experience: Experience as a Program Support Assistant within a clinical service is highly preferred.

Physical Requirements: The work is primarily sedentary and involves activities such as sitting, standing, bending, and stooping. The employee may occasionally need to retrieve records from files and carry light items such as files, manuals, or other materials. The position may also require occasional travel to support conferences, workgroups, programs, or meetings.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps