Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

The incumbent serves as the automatic data processes applications coordinator (ADPAC), fund control point clerk (FCP), timekeeper, PKI/Trusted agent, and assists with GSA Fleet vehicle management for the Community Outreach Division.

The incumbent submits and tracks recruitment onboarding and makes recommendations for data process improvements, advises on setting up data reporting and collection systems, and assists Community Outreach Division Director and Homeless Programs Leadership in the development of routine informational presentations.

The incumbent will be responsible for the overall administrative and technical support for day-to-day operations for all of the Community Outreach Division's homeless programs and services. Work assignments involve a wide variety and complexity of problems, issues or situations common to community-based outreach services.

The incumbent provides support to division leadership in staff onboarding processes, including assistance scheduling interviews and obtaining references.

The incumbent compiles, prepares, and provides assistance in developing statistical data and special reports, compiling/preparing drafts and finalizing papers and/or similar instructional materials in support of program specialties.

The incumbent will take minutes, recordkeeping of official meetings, and provides administrative support as directed by the Community Outreach Division Director.

The incumbent provides program guidance and development of employees within the service to ensure understanding and compliance related to supply and scheduling needs, and other policies used to ensure the completion of the workload

The incumbent will perform other duties as assigned.

Work Schedule: Monday-Friday 8:00am-4:30pm
Position Description Title/PD#: Program Support Assistant- Community Outreach Division/PD93092-0
Telework: Ad-hoc
Physical Requirements: The work is mostly sedentary. It will occasionally require carrying of light objects such as files, books, and papers; some walking, standing, and bending. No special physical demands are required to perform work.

Conditions of employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc. is required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:

• Providing administrative support.
• Gather and analyze information and provide resolution of issues or problems of a procedural or factual nature.
• Ability to adapt to changing situations, to modify plans and demonstrate flexibility in changing circumstances.
• Excellent communication skills, both written and verbal. Ability to independently draft correspondence and write/edit/produce reports.
• Provides support to program leadership to conduct chart audits to verify documentation accuracy and ensure compliance; review discrepancies and provide follow-up actions based on data report findings.
• Performs a variety of computerized office duties using electronic mail, desktop publishing, calendar, and several different database programs such as Excel, SharePoint, PowerPoint etc.
• Knowledge of medical terminology and usages.
• Assists with scheduling meetings, room reservations, and coordination with community partners

Preferred experience: Demonstrated experience supporting numerous programs with an attention to detail. Strong organizational skills preferred.

There is no educational substitution for the GS-07 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Documents Accepted:

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• Other (2)
• Other (3)
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

Documents Required:

• Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

Next steps