Program Support Assistant (Grant Funded, Part-Time, Temporary) Job in Washington, DC

Vacancy No. CVC-2025-0001 Department District of Columbia Courts
Salary $24.11 to $31.35 Grade 06 to 06
Perm/Temp Temporary FT/PT Part-time
Open Date 1/22/2025 Close Date 2/5/2025
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

This position is in the Crime Victims Compensation Program of the D.C. Superior Court. The Program provides compensation to eligible victims of crimes, survivors of homicide victims, and dependent family members who qualify to receive compensation awards in accordance with the governing statutes and rules. 

This is a grant funded part-time temporary position. The hours will be 1:00 PM- 5:00 PM. 

This job is open to

Clarification from the agency

United States Citizens or individuals lawfully admitted for permanent residency or authorized by the United States Citizenship and Immigration Service to work in the United States.

Duties

Brief Description of Major Duties: 

As the Program Support Assistant, the incumbent: 

  • Provides effective customer service by responding to telephone and email inquiries from the public. 
  • Performs first-level review of applications for Assistant Claims Examiners. 
  • Archives historical applications and all other documents in connection with applications. 
  • Performs data entry into the Claims Assistance System database. 
  • Reviews applications for accuracy, completeness, and compliance with the program's standard operating procedures and Court rules. 
  • Performs inquiries to assess the needs of claimants relating to housing placement. 
  • Coordinates temporary emergency housing placements for eligible claimants requesting such service. 
  • Monitors inboxes and disseminates documents received to the appropriate team member. 
  • Assists the Assistant Legal Claims Examiners and Legal Claims Examiners with all necessary investigation, research, studies, and information gathering to resolve customer service issues and concerns. 

Requirements

Conditions of Employment

  • Background and security investigation are required.
  • This is a grant funded temporary part-time position.
  • This position is not eligible for federal benefits.

To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree)
4. List of three (3) professional references

All required documentation must be received by the closing date of the announcement.

Qualifications

Minimum Qualifications: A high school diploma or GED plus three (3) years of administrative or clerical experience in a court, legal, or office environment. Experience working in a court or claims/benefits processing office preferred. 

Education Substitution: 

Associates degree plus one (1) year of administrative or clerical experience in a court, legal, or office environment.  

Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required.  If you are selected for the position, a criminal history records check will be conducted.

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Education

To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment.  You can verify your education here: http://ope.ed.gov/accreditation/.  

Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

All required information must be received by the vacancy announcement closing date.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

This position is not eligible for benefits. 

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements.  Answers submitted in the questionnaire must be supported on your resume.

Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.


You may preview questions for this vacancy.

Required Documents

1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
4. List of three (3) professional references

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.

Agency contact information

C. Adams
Address
District of Columbia Courts
Moultrie Building
500 Indiana Avenue, NW
Washington, District of Columbia 20001
United States
Learn more about this agency

Next steps

Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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