Summary
Incumbent serves as a Program Support Assistant for the New York Harbor HCS, seated at the Manhattan, NY campus , in the Social Work service healthcare for homeless veterans ( HCHV) program, performing a variety of administrative and management support duties and functions which are essential to the work of the organization and necessary to assist in the effective delivery of clinical social work services.
This job is open to
Clarification from the agency
ALL US CITIZENS
DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.
Duties
- Responsible for a variety of clerical, and administrative duties ( such as typing emails, using TEAMS to contact social workers, logging metro cards or doing an inventory of donated items) related to the operations of Social Work Service, including the homeless programs.
- Responsible for greeting, looking up, and referring walk-in and call-in veterans to the appropriate social work personnel.
- Communicates any clinical issues from screening the veteran and checking the welfare of the veterans.
- Provides information management and coordination about how to direct veterans to appropriate locations in the medical center or community to ensure the flow of communication.
- Coordinates referrals for HCHV and maintains contact with referring clinicians regarding the status of referrals.
- Responsible for filing, retrieval and dissemination of data relating to the HCHV program which are required for the VA's HOMES national database of homeless veterans.
- Assist program staff in performing community outreach in support of the homeless services program, outreaches and assist eligible veterans to enroll for VA health care and provides an orientation to VAMC services.
- Perform additional duties as assigned.
Work Schedule: 8am-4:30p, Monday-Friday
Position Description Title/PD#: Program Support Assistant - Health Care for Homeless Veterans/PD49602O
Physical Requirements: Requires walking, standing and sitting and occasional lifting of and/or carrying objects up to 20 pounds.
Requirements
Conditions of Employment
- You must be a U.S. citizen to apply for this job
- Subject to a background/suitability investigation
- May serve a probationary period
- Selective Service Registration is required for males born after 12/31/1959
- A complete application package; Resume, Transcripts, etc.
- Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-6 grade level: One year of specialized experience (equivalent to the GS-5 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Develops and monitors the ongoing implementation of administrative systems and structures in support of clinical program operations, Calls patients to see if an available appointment time would work for them and putting them into the scheduling system, Responsible for greeting, looking up, and referring walk-in and call-in Patients to the appropriate social work personnel, Maintains and prepares hard copy and/or electronic files and records that are digitally based, Prepares information/statistical reports and accurately reflects clinical, administrative and program productivity and outcomes to include program specific data, Provides information management and coordination about how to direct patients to appropriate locations in the medical center or community to ensure the flow of communication, information, correspondence, and statistical data.
Preferred Experience: Experience with homelessness programs.
There is no educational substitution for the GS-6 level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This job does not have an education qualification requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.
Required Documents
Documents Accepted:
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-15
- SF-50/ Notification of Personnel Action
- Transcript
Documents Required:
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 09/30/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12547536.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Next steps
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
|