Program Support Assistant - Healthcare for Homeless Veterans

Clarification from the agency

Open to Veteran Health Administration employees only.

Data Collection & Tracking Support

• Work involves the collection, compilation, and/or tracking of data and statistical information in support of SWS and the HUDVASH Program for the Homeless Program operations. Assists in the planning, review, and reporting of data/statistical results of program/project studies; establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data; performs a basic analysis for the data and generates a variety of reports; coordinates incoming data from a variety of sources, reviews documents, reports, for omissions and inconsistencies, and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system; and maintains program-specific data in automated systems to track suspense's on items such as project milestones, progress reports, accomplishments, and compliance strategies, etc.
• Serves as a timekeeper, initiating, and maintaining all required records. Provides SWS Front desk coverage, PIV sponsorship, and serves as a Fund Control Point Clerk. Receives all telephone calls and correspondence which are then screened based on knowledge of the program or service line operations and refers to appropriate personnel for action. Schedules appointments and conferences for the HUDVASH Coordinator and other HCHV staff as needed. Maintains appointment calendar for the Homeless Program Supervisor and HUDVASH Program Coordinator and initiates timely reminders to assure attendance. Composes minutes of staff meetings as required, committee meetings and transcribes in final format. Types a variety of correspondence in final form, ensuring correct punctuation, capitalization, spelling, grammar, and conformance to style. Maintains the inventory of office supplies. Evaluates and interprets administrative material received in the service, advising the program Coordinator, Program Manager, Administrative Officer, Chief and appropriate staff of anything that requires a suspense date or implementation.

Research & Program Resources Services

• Performs work related to the acquisition and/or development of program information, resource materials, personnel to support the policy development and/or technical activities. Completes special research projects in support of the policy development and /or program activities of the Social Work Service; and assembles and summarizes data, background information, and other materials from publications and other sources.

Public Contact

• Consistent communication and interaction with Veterans, other employees, and members of the community. Utilizes effective skills to assess the immediate/urgent needs of Veterans who are psychiatrically or medically ill, and present to the SWS Walk-in Clinic. Observant and perceptive to decide when a Veteran requires intervention from clinical and professional staff. Provides patient interface appropriate to the cognitive, emotional, and chronological maturation needs of the Veterans served and must demonstrate the knowledge and skills necessary to provide appropriate services to the Veterans served in the Homeless Program. Receives schedules, refers to and contacts members of the staff, agency, and people outside the agency ranging from other government agencies to the general public. Responses involve research about the office and its program from files and records. Provides information about SWS, HUDVASH Program, its functions, and standard operating procedures, as well as similar information. Screen calls and personally answer calls when the requested information concerns routine and procedural requirements.

Work Schedule: Monday through Friday from 8:00am to 4:30pm.
Compressed/Flexible: Not Available
Telework: Ad Hoc
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant - Healthcare for Homeless Veterans/PD50200A
Relocation/Recruitment Incentives: Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Valid Drivers License is required
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement,

07/15/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Preferred Experience:

• Proficiency with Microsoft applications (Outlook, Teams, Word, Excel, One Drive, PowerPoint, Publisher, SharePoint). Knowledge/skills/abilities to assist with database management and generating data reports.
• Direct customer service experience in a face to face setting.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience with clerical and administrative procedures, various office skills; and carrying out day-today administrative support activities; Working in an administrative position which required preparing correspondence, reports and graphs utilizing a variety of computer program. Skill in the use of a variety of computer software such as Microsoft Word, Excel, Power Point and other software applications; Interacting with executive leadership in the VA and private sector, contractors, staff members as well as Veterans, their family members and/or legal representatives; Provide/submit requested information to ensure all due dates are met in a timely and satisfactory manner; Managing a fast-paced office to include, establishing priorities, set up, reschedule appointments; Use own initiative to follow-up on action items and time-sensitive issues with appropriate staff members.

You will be rated on the following Competencies for this position:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary and is performed by sitting, standing, bending, and stooping. The employee is required to obtain records from files, and carry files, manuals, and other light objects. Occasional travel is required to provide support at conferences, workgroups, programs or meetings.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Nature of Assignment fully meets the GS-07 level, the PSA's work assignments involve recurring responsibility for entire projects within a defined program or functional specialty area such as the HUDVASH Program and the Social Work Service (SWS) as described at the GS-7 grade level. The PSA determines the best course of action for handling problems, deals with a wide variety of extensive problems or situations typical of GS-7 grade level assignments.

The nature of the assignments meets the increasingly difficult transactions and the broader program aspects described at the GS-7 grade level, they require the specialized program and/or functional knowledge indicative of that grade level of work as it pertains to the program and SWS. The nature of assignment fully meets the GS-7 grade level criteria; therefore, this factor is credited at the GS-7 grade level.

Level of Responsibility This factor includes such things as independence (e.g., the degree to which work and decisions are supervised or reviewed); the extent to which guidelines for the work are available or must be developed; and the kinds of contacts required to perform the work.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.

Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

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