Program Support Assistant (OA) Job in Phoenix, AZ

Vacancy No. D-PX-25-12584545-DE-DH Department Drug Enforcement Administration
Salary $51,207.00 to $73,720.00 Grade 7 to 8
Perm/Temp Permanent FT/PT Full-time
Open Date 10/25/2024 Close Date 10/29/2024
Job Link Apply Online Who may apply Public
Locations:
Phoenix, AZ


Summary

This position is located in the Drug Enforcement Administration (DEA), Phoenix Division, Office of Diversion Program Manager, Phoenix, Maricopa County, AZ.

This position(s) primary purpose is to conduct research and analysis, perform database searches, data collection and administrative support.

Duties

As a Program Support Assistant (OA), your typical work assignments may include:

  • Providing support and assisting in the planning, reviewing, and reporting of data/statistical results of program or project studies.
  • Integrating several types of software, such as spreadsheet, database, word processing, desktop publishing, and graphics applications, to generate specific working documents and forms.
  • Receiving and reviewing documents, reports, and or applications for omissions and inconsistencies, and ensures data entry is complete and accurate.
  • Performing unique queries of considerable difficulty using specialized skills to extract data from a broad range of computer systems.
  • Conducting research independently, evaluating and validating specific data for use in complex reports and studies authored by others.

Requirements

Conditions of Employment

  • U.S. Citizenship is required.
  • Employment is subject to the successful completion of a background investigation. Must be able to obtain and maintain a security clearance.
  • Incumbent is subject to random drug testing.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: http://www.dhs.gov/E-Verify/.
  • Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).
  • Selectee may be required to serve a probationary period.

Qualifications

Applicants must meet all of the required qualification requirements described below by the closing of this announcement.
If you are qualifying based on education or if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

Applicants applying for the GS 7/8 must meet one of the following requirements:

A. Have at least one full year of qualifying specialized experience that is at least equivalent in difficulty and complexity to work performed at the GS-07 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Qualifying specialized experience must demonstrate the following:

GS-07: Must have one (1) year of specialized experience equivalent to at least the GS-06 level or pay band in the Federal service that includes performing the following duties: 1) Generating reports; 2) Reviewing documents for omissions and inconsistencies; 3) Performing basic analysis of data; and 4) Using office automation software to produce documents.

GS-08: Must have one (1) year of specialized experience equivalent to at least the GS-07 level or pay band in the Federal service that includes performing the following duties: 1) Summarizing data from several sources; 2) Entering data in and retrieving data from electronic information systems; 3) Performing basic analysis of data; and 4) Independently completing research to validate data.

PROFICIENCY REQUIREMENT: Must be able to type at least 40 words per minute with 3 or fewer errors.

Additional information on the position qualification requirements are located in the Office of Personnel Management's (OPM) Qualifications Standards Handbook.

Education

Education requirements do not apply to this vacancy announcement.

Additional information

For reasonable accommodation at the Drug Enforcement Administration, please contact the Human Resources office listed in this announcement.

EEO POLICY STATEMENT

Background Investigation: To ensure the accomplishment of its mission, DEA requires each and every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully complete a background investigation (Critical-Sensitive/Top Secret, Special-Sensitive/Top Secret, or Non-critical Sensitive/Secret). This review includes financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Must be able to perform the essential duties of the position, with or without reasonable accommodation. DEA committed to maintaining a drug-free workplace and, therefore, conducts random and other drug testing of its employees in order to ensure a safe and healthy work environment.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to similar positions in any Division/Office listed in this announcement. Telework eligibility and security clearance requirements may vary for such similar positions.

Recruitment and/or Relocation Incentives may be considered and approved under conditions specified provided the agency has determined that the position is likely to be difficult to fill in the absence of an incentive and funding for such an incentive is available.


If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite.


Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and your responses on the application questionnaire. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Applicants who meet the minimum qualification requirements, as described in the "Qualifications" section of this announcement, will be assigned to one of three quality categories:

  1. Qualified Category: In addition to meeting minimum qualifications, applicants must demonstrate a basic level of the required competencies (knowledge, skills and abilities) for the position.
  2. Highly Qualified Category: In addition to meeting minimum qualifications, applicants must demonstrate proficiency in some, but not all, of the requirements of the position.
  3. Best Qualified Category: In addition to meeting minimum qualifications, applicants must possess the type and quality of experience that substantially exceeds the minimum qualifications of the position.

Best qualified applicants may be referred to the hiring manager for further consideration and possible interview. The category assignment is a measure of the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

  • Clerical practices and office routines
  • Database Management Systems
  • Manages and Organizes Information
  • Oral Communication
  • Writing

Veterans: The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

Agency and Interagency Career Transition Assistance Program (CTAP and ICTAP) Eligibles: View information about CTAP and ICTAP eligibility on OPM's Career Transition Resources website. You must be rated in the Highly-Qualified category for this position and submit the supporting documents listed under the required documents section of this job announcement to receive consideration for selection priority.

ASSESSMENT QUESTIONNAIRE: You may preview the https://apply.usastaffing.gov/ViewQuestionnaire/12584545.

Required Documents

All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

  1. Resume showing applicant's name, email address, relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year), work schedule (e.g. part or full time), the number of hours per week worked/volunteered, job title and description of duties performed. NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job opportunity announcement. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using an assessment questionnaire.
  2. Transcripts, if applicable and you are qualifying based on education. See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
  3. ICTAP/CTAP documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
  4. Veterans' Preference documentation, if applicable:
  • To claim 5-point preference, submit a copy of your DD-214 Certificate of Release or Discharge from Active Duty.
  • To claim 10-point preference, submit the SF-15 (Application for 10-Point Veteran Preference) AND all required documentation outlined on the form to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs, etc.). If we cannot verify your 10-point preference claim, your application will be reviewed for 5-point preference.
  • To claim 10-point derived preference (i.e., spouses, widows, widowers or mothers of veterans), submit a completed SF-15 andall required documentation listed on the SF-15 to support your claim.
  • To claim 0-point Sole Survivorship preference, submit a copy of your DD-214 or another form of official documentation showing that your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.
  • For all preference claims:
    • DD-214 must show the dates of service, type of discharge, and any qualifying service campaign medals.
    • If you are currently on active duty and applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement.
  • For more veterans' preference information, visit the USAJOBS Help Center.
5. Other Qualification Documentation (e.g. certificates, certifications, etc.), if applicable. See the Qualification section of this announcement for more information.

Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications.

How to Apply

Prepare your application in USAJOBS

To start your application, click Apply and the system will provide guidance on how to attach a resume and any required documents.

During the application process you can review, edit, delete, and update your information. We'll automatically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.

STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
STEP 3: Complete the online assessment questions.
STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.

Alternate Application Procedures
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.

Agency contact information

Domi Hernandez
Address
Drug Enforcement Administration
Do Not Send Postal Mail
Springfield, VA 21310
US
Learn more about this agency

Next steps

Once the online application package is received, you will be notified through USAJOBS of your qualification status and referral or non-referral to the hiring official for further consideration. If further evaluation or interviews are required, you will be contacted.

We will notify you by email the outcome after each of these steps has been completed. Your application status will be updated up to four times during the following hiring phases:

  1. After applications are received.
  2. After applications are assessed to determine qualifications.
  3. After candidates are referred to the hiring manager.
  4. If selected, candidates may receive additional notifications regarding the next steps in the hiring process.
Your status will also be updated on your USAJOBS account throughout the process.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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