Program Support Specialist Job in Kansas City, MO

Vacancy No. QM-2025-0024 Department Federal Acquisition Service
Salary $60,905.00 to $79,176.00 Grade 09 to 09
Perm/Temp Permanent FT/PT Full-time
Open Date 12/16/2024 Close Date 12/26/2024
Job Link Apply Online Who may apply Public
Locations:
Kansas City, MO


Summary

As a Program Support Specialist, you are a resource for management and will analyze and communicate fleet data to meet regulations and mission needs for the scope of the organization.

Location of position: Federal Acquisition Service (FAS) - GSA Office of Fleet Management, Zonal Operations, Zonal Vital Records Center (ZVRC)

The selectee will report onsite to the duty location in Kansas City, MO.

We are currently filling one vacancy, but additional vacancies may be filled as needed.

Duties

As a Program Support Specialist, you will serve as a liaison to management. The incumbent has direct involvement in confidential administrative management issues, decision-making, meetings, discussions, telephone calls, projects, carrying out all policy work related to the scope of the organization.

Major duties include, but are not limited to the following:

  • Coordinates and performs basic assignments pertaining to correspondence management, records management, leave administration, and communication.
  • Organizes and maintains the office filing system, including digitizing documents for digital filing, procures and manages supplies and equipment inventory, and performs other tasks necessary to meet office support needs.
  • Creates and maintains a tracking system for all correspondence coming in and out of the program office.
  • Scans a high volume of documents and enters and maintains data, pertaining to scanned documents into automated systems or databases.
  • Assists in conducting analytical studies that are related to the programs, activities, and operations of the organization.
  • Prepares a variety of correspondence and other written material in connection with assigned programs and activities.
  • Collaborating with multiple stakeholders to ensure delivery and adequacy of organization services.
  • Collects, organizes, and prepares a wide variety of administrative forms, reports, and documentation.
  • Prepares information for briefings or presentations for higher level management to explain analysis of the subject matter involved, as well as provides recommendations or action plans, and provides guidance and/or direction for implementation.

*We are currently filling three vacancies, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting areas needed.

Requirements

Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Register with Selective Service if you are a male born after 12/31/1959
  • Direct Deposit of salary check to financial organization required.

If selected, you must meet the following conditions:

  • Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 4 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee.  We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

Qualifications

For each job on your resume, provide:

  • the exact dates you held  each job (from month/year to month/year)
  • number of hours per week you worked (if part time).    

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here. 

The GS-09 salary range starts at $60,905.00 per year.  If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify at the GS-09, you must possess one of the following:

One year of specialized experience equivalent to the GS-07 level or higher in the Federal service. Specialized experience must have included:

  • Provides administrative operating processes for the organization.
  • Provides customer service to a wide array of internal and external customers.
  • Utilizes computer systems, programs and databases for automated data input and monitoring.
  • Utilizes spreadsheet, document, and presentation software to develop reports and presentations.
  • Creates and maintains tracking systems for all incoming/outgoing correspondence.
  • Maintains, scans, and organizes digital and paper filing systems.

OR

A master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

OR

A combination of graduate level education and appropriate experience that together meet the qualification requirements of this position.

Education

Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Additional information

Bargaining Unit Status: This position is eligible for the bargaining unit.

Relocation-related expenses are not approved and will be your responsibility.

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. 

On a case-by-case basis, the following incentives may be approved:

·       Recruitment incentive if you are new to the federal government

·       Relocation incentive if you are a current federal employee

·       Credit toward vacation leave if you are new to the federal government

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including: 
  • Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
  • Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
Our commitment is: 
  • Reflected in our policies, procedures and work environment;
  • Recognized by our employees, customers and stakeholders; and
  • Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will use a method called Category Rating to assess your application. Here’s how it will work:

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:

  • Skill in using analytical techniques including the ability to gather, compile, analyze, draw conclusions and prepare reports, and provide recommendations based on results of analysis to resolve issues or problems.
  • Knowledge of governmental fleet administrative policies, practices and procedures needed to perform independent work involving a wide variety of administrative assignments, reports, and projects.
  • Knowledge of administrative computer based acquisition and/or program support methods, processes and techniques. Ability to prepare correspondence, reports, statistical charts, presentations, etc., using computers. 
  • Knowledge of commonly used program/administrative analytical practices, procedures, regulations, precedents, policies, and guides that specifically pertain to the work assigned. Knowledge of Microsoft office suite and/or Google suite, scanning, filing systems inventory management, and data integrity.
  • Ability to communicate effectively both orally and in writing with management and co-workers, including management officials, client organizations.

Your answers to the questions will be used to place you in one of the following categories and standard score ranges: 

  • Best Qualified = Candidates scoring between 95 - 100
  • Well Qualified = Candidates scoring between 85 - 94 (Well Qualified for CTAP/ICTAP)
  • Qualified = Candidates scoring between 70 - 84

We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.

Within each category, veterans will receive selection priority over non-veterans.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.

If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.


You may preview questions for this vacancy.

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

  • Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

  • If you are claiming veterans' preference:

    1. Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
    2. If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1)completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
  • If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
  • If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
  • Current or Former Political Appointees: Submit SF-50.
  • College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). Transcripts MUST show: name of the institution, student's name, course work/degree(s) completed/conferred and dates. If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application.  For more detailed instructions on how to apply, click here: Apply for a GSA Job.

If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. 

To begin, click the Apply Online button on the vacancy announcement.

  • Sign in or register on USAJobs and select a resume and documents to include in your application.
  • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
  • Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete.  If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
  • Note:  Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).

Need Assistance in Applying?

  • Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays.
  • Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline.

Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Agency contact information

Loretta Wright
Phone
434-506-0632
Fax
000-000-0000
Email
loretta.wright@gsa.gov
Address
GSA, Federal Acquisition Service
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States
Learn more about this agency

Next steps

After the closing date/deadline:

  1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
  2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.  
  3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
  4. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
  5. FINAL COMMUNICATION:  Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

Thank you for your interest in working for U.S. General Services Administration!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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