Program Support Specialist Job in Queens, NY

Vacancy No. AEA-ARA-25-SLF-94029 Department Federal Aviation Administration
Salary $71,519.00 to $133,186.00 Grade G to H
Perm/Temp Permanent FT/PT Full-time
Open Date 1/8/2025 Close Date 1/17/2025
Job Link Apply Online Who may apply Public
Locations:
Queens, NY


Summary

This position serves as a Program Support Specialist a Federal Aviation Administration (FAA) Service Center Region and Region, Office of Policy, lnternational Affairs & Environment (APL), National Engagement & Regional Administration (ARA).

This job is open to

Clarification from the agency

Also open to those eligible for 30% or More Disabled and/or Veterans' Recruitment Act nt. Current or former permanent federal employees must have met a one year probationary period or trial period in the competitive or excepted service. Applications will also be accepted from preference eligibles and veterans who are honorably discharged from the Armed Forces after completing at least 3 years of continuous active duty service.

Duties

Performs multiple and varying assignments under the limited direction of a manager or an experienced professional. Acts as an individual contributor and/or member of a team and performs leadership functions for projects/programs or other work activities. Oversees program reporting systems such as FOIA, records management, property inventory and annual data calls. Researches and investigates new or improved practices for application to agency issues or operations. Provide audit and investigative support to determine appropriate changes or corrective action required. Applies experience and advanced knowledge of administrative and program management support to plan and accomplish assignments. Works across functional and/or organizational lines to support management in tracking and managing various administrative and operations programs/projects and responding to high visibility issues. Typical assignments also include providing guidance to less-experienced professionals in day-to-day operations; analyzing data to ensure compliance with policies and procedures; preparing spreadsheets; advising on the preparation of travel and procurement documents; preparing correspondence, presentations, and graphs; identifying and recommending solutions for complex/difficult problems; and recommending improvements to systems and processes. Responsible for the efficiency of various program support functions and operations as assigned, and assists with regional programs and other special events including, but not limited to, Hotline Operations, international Notifications, NASAO meetings, all-hands meeting etc. Incumbent works independently, having developed expertise in the line of work. Incumbent resolves most conflicts that arise, coordinates the work with others when necessary, and interprets policy on their own initiative in terms of established objectives. Evaluating and recommending on the improvement of administrative support systems, including records management, budget, personnel, performance planning, directives and records training, and policies and procedures as needed. Serves as the RA's Purchase Credit Cardholder and performs all associated activities for purchase and validation. Conducting organizational efficiency by coordinating meetings for the RA/DRA, involving participants from various internal and external stakeholders. This includes planning, scheduling, and ensuring seamless communication among all parties involved. Oversees all stakeholder visits ensuring seamless coordination, availability of materials, and appropriate staff support. Develops comprehensive itineraries and collaborates with Senior Advisor to track follow-up actions effectively. Managing confidential special assignments with discretion, ensuring the accuracy, timeliness, and security of sensitive information on a need-to-know basis. Additionally, the candidate is responsible for maintaining current and securely stored Vital Records in the RA office. They will serve as a liaison between program management and supervisors, facilitating resource allocation and addressing significant work-related challenges or issues as they arise. Directs inquiries, Congressional correspondence, and HQ requests to the appropriate office(s) and ensures timely responses. Assists in preparing, assembling, and refining responses to inquiries from Congressional staff, aviation organizations, and the public. Manages presentations, publications, speeches, and articles, and aids in their creation. Conducts research for correspondence. Collaborates with team members to draft correspondence using templates and previously approved letters for similar situations. Tracks documents and ensures they are ready for final approval and distribution. Builds and sustains a network of contacts in other lines of business for efficient correspondence exchange. Works in a team environment to ensure all front office activities are completed.

Requirements

Conditions of Employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Successful completion of a security investigation will be required.

Qualifications

To qualify for this position at the FV-G, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-F, (FG/GS-5-9) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience may include but is not limited to: Experience writing, adapting and crafting documents tailored to project needs. Experience in navigating organizational landscapes with sensitivity to dynamic environments. Experience leveraging technology tools beyond traditional office suites for versatile communication and presentation needs. Experience performing records management task and orchestrating travel logistics, enhancing project efficiency and effectiveness.

To qualify for this position at the FV- H level, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-G, FG/GS-10/11 level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience may include but is not limited to: Experience communicating and working collaboratively with a wide variety of individuals both inside and/or outside the immediate organization on various work task or issues. Experience obtaining and sharing information, answering questions, and preparing documents.

Qualifications must be met by the closing date of this vacancy announcement.

Preview Job Questionnaire

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

The position(s) may be filled at the FV-G, or FV-H pay band.

Identification of promotion in the vacancy announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon the selectee meeting training, qualification requirements, and recommendation by the supervisor.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

Some, all or none of the applicants may be interviewed.

This is not a bargaining unit position.

Links to Important Information: Locality Pay, COLA

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.



IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

Applicants must apply on-line to receive consideration for this vacancy announcement. Faxed, mailed or e-mailed applications cannot be accepted. If you need to submit additional documents to supplement your on-line application, e.g. transcripts, SF-50, or veterans' documentation, you may upload these documents with your application in USAJOBS. Supplemental documentation can also be faxed to (718) 995-5688 on or before the closing date of this announcement. Please include your name and the vacancy announcement number on each of your faxed pages and redact all Personally Identifiable Information (PII), such as social security number and date of birth.



All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.

If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at Direct Hiring Authorities | Federal Aviation Administration (faa.gov).

Forms:
  • SF-15  : Application for 10-Point Veteran Preference

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.

IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.

We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.

Please ensure EACH work history includes ALL of the following information:

  • Job Title (include series and grade if Federal Job)

  • Duties (be specific in describing your duties)

  • Employer's name and address

  • Supervisor name and phone number

  • Start and end dates including month and year (e.g. June 2007 to April 2008)

  • Full-time or part-time status (include hours worked per week)

  • Salary (optional)


Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.

Agency contact information

Shawn Farmer
Phone
1 (718) 553-4175
Fax
1 (718) 995-5688
Email
Shawn.Farmer@faa.gov
Address
Federal Aviation Administration
AEA Regional HR Services Branch
1 Aviation Plaza, Room 207
AHF-N610
Jamaica, NY 11434
US
Learn more about this agency

Next steps

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.

Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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