Program Support Specialist (Open to both U.S. Citizens and Federal Employees) Job in Norfolk, VA

Vacancy No. MARAD.DAO-2025-0003 Department Maritime Administration
Salary $60,808.00 to $114,634.00 Grade 09 to 12
Perm/Temp Permanent FT/PT Full-time
Open Date 6/2/2025 Close Date 6/6/2025
Job Link Apply Online Who may apply Public
Locations:
Norfolk, VA


Summary

This position is in the Staff Shipping Office of one of the following Area Divisions: Division of Atlantic Operations (DAO), Division of Gulf Operations (DGO), or Division of Pacific Operations (DPO). The Area Divisions are in the Office of Ship Operations, Office of the Deputy Associate Administrator for Federal Sealift, Office of the Associate Administrator for Strategic Sealift, Maritime Administration (MARAD).

 

Duties

As a Program Support Specialist, you will:

  • Serve as the Subject Matter Expert (SME) on ESC-PRISM by adapting to programming changes and updates, which facilitate the formulation of the business plan and the execution and tracking.
  • Develop all ship’s specific operation requirements submitted from assigned technical staff and convert into contractual documents to be submitted to Alternate Contracting Officer (ACO).
  • Serve as Trusted Agent of The Issuer for MARAD Personal Identity Verification (PIV) cards, is responsible for assisting, verifying, and issuing PIV cards for Area Division employees using the Federal Aviation Administration (FAA) program HSPD12.

The ideal candidate is a mid-level individual with experience in processing and preparing technical documents, consolidation, revision, tracking and reconciliation input from the area division's managers and technical staff and developing into contractual terms for input into the DOT/MARAD contract writing systems.

Requirements

Conditions of Employment

  • You must be a U.S.Citizen and eligible for consideration.
  • You must meet specialized experience to qualify.
  • Required documents must be submitted by the closing date.
  • Submit application and resume online by 11:59 PM EST on the closing date.

CONDITIONS OF EMPLOYMENT:

  • SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service.
  • BACKGROUND INVESTIGATION: You will be required to complete a background/security investigation and meet preliminary requirements prior to onboarding.
  • GOVERNMENT TRAVEL CARD: This position involves travel.  A government contractor-issued travel card will be issued and must be retained for official business only.
  • PROBATIONARY PERIOD: You must complete a one-year probationary period (unless already completed).
  • TIME-IN-GRADE: Federal applicants must have served 52 weeks at the next lower grade in the competitive or excepted service in the executive branch to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F.
  • DEU REQUIREMENTS: Applicants selected under delegated examining procedures may be required to successfully complete a one-year probationary period (unless already completed).

Qualifications

To meet the minimum qualifications for this position, you must meet either the education or experience qualifications for the grade at which you are requesting consideration.

To qualify for the GS-09 on Experience, you must have at least one year of experience equal or equivalent to the GS-07 it must include:

  • Experience using computer software, including word processing, spreadsheets, databases, email, and project management tools, to perform daily administrative and office tasks.

To qualify for the GS-09 on Education alone, you must have 2 years of progressively higher-level graduate education leading to a master's degree or have been awarded a master's or equivalent graduate degree. You can also qualify based on a combination of graduate education and experience. This must be fully supported by your resume and transcripts, provided with your application.

To qualify for the GS-11 on Experience, you must have at least one year of experience equal or equivalent to the GS-09 it must include: 

  • Experience using computer software for program-monitoring functions in procurement and vessel maintenance systems to support the preparation of management and contractual documents or reports.
  • Experience analyzing data from vessel maintenance systems and utilizing procurement systems to create task orders, performance reports, and financial closeout documentation.

To qualify for the GS-11 on Education alone, you must have 3 years of progressively higher-level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree. You can also qualify based on a combination of higher-level graduate education and experience. This must be fully supported by your resume and transcripts, provided with your application.

To qualify for the GS-12 on Experience, you must have at least one year of experience equal or equivalent to the GS-11 it must include:

  • Experience with Human Resources (HR) software to support hiring actions, ensure administrative compliance, and perform tasks such as issuing employee identification badges.
  • Experience using computer software in procurement and vessel maintenance systems to analyze data and prepare management reports, contracts, task orders, performance reviews, and financial closeout documents.
  • Experience providing technical guidance and oversight to support strategic planning, decision-making, and organizational-wide program management.

You cannot qualify on education at the GS-12 level; you must have experience.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

  1. Clerical - Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
  2. Computer Skills - Use computers, software applications, databases, and automated systems to accomplish work.
  3. Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.

For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.

For additional information about applying to Federal positions, please click on the following link: https://www.opm.gov/frequently-asked-questions/employment-faq/federal-hiring/how-do-i-apply-for-federal-jobs/.

Students enrolled in a qualifying degree program can apply if the anticipated graduation date is within six months of closing date of the announcement. Graduation transcript must be received before start date.

Other applicants must meet all qualification requirements by the closing date of this announcement.

Education

This job does not have an education qualification requirement.

Additional information

The Fair Chance to Compete for Jobs Act prohibits the Department of Transportation and its Operating Administrations from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Transportation by email at, FairChanceAct@dot.gov. To learn more, please visit our page at: The Fair Chance to Compete Act | US Department of Transportation

This announcement may be used to fill additional positions if similar vacancies occur within 90 days of the issue date of the referral certificate.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

DESCRIBING YOUR EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/ application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level. 

To compete with U.S. Citizens:  If you meet the qualification requirements, your application will be placed in one of three categories: Best Qualified, Well Qualified, and Qualified which is based upon your responses to the vacancy questions. Within these categories, applicants eligible for veteran's preference that have provided supporting documents will receive selection priority over non-veterans. The top-rated applications will be reviewed for the quality of your experience, education and training relevant to the position.

To compete with other competitive status government employees: If you meet the qualification requirements, your application will be scored based upon your responses to the vacancy questions. The top-rated applications will be reviewed for the quality of your experience, education and training relevant to the position. If referred, all relevant documents including performance appraisals and awards submitted with your application package will be forwarded to the hiring official for review.

Eligible Federal employees also seeking consideration for noncompetitive reassignment for this position must indicate interest in the assessment. Noncompetitive federal candidates must have competitive status on a SF-50, meet minimum qualifications, have served at the same grade or higher, and held or exceeded the promotion potential of this position.

All applicants:  Your application will be rated on the extent and quality of your experience, education and training relevant to the position. The answers you select in the on-line process must be substantiated in your application package.  If upon review, it is determined that your described work history, competencies, and/or supporting documents do not support your answer choices, your application may be updated on your behalf or you may not be referred to the selecting official. Please ensure that your work history provides enough details to support your answers. The Automated Staffing Office is ultimately responsible for determining your final rating.


You may preview questions for this vacancy.

Required Documents

RESUME: Your resume MUST contain specific information used to make a qualification determination that includes employment beginning and ending dates for each position, whether employment is Full-time or Part-time or average number of hours worked per week,  and position titles.  If the position is/was in the Federal government, you will need to provide the position series and grade level.  The resume should show relevant experience and education as well as support the required specialized experience. Formatted resumes may be uploaded later in the application process.

TRANSCRIPTS are REQUIRED if you are substituting education for experience. The transcripts need not be official, but must show that you meet the stated education requirements, including specific major or class requirements. 

PERFORMANCE APPRAISALS/INCENTIVE AWARDS: If applicable, performance appraisals and/or Incentive award documentation may be submitted and forwarded to the selecting official in consideration of your application. To receive credit, submit a recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable (do not submit a performance plan) and/or incentive award documentation dated within the last 18 months (i.e. performance awards, special act or achievement awards, quality step increases, etc.).

VETERANS: Your last DD214 (member 4 copy), Certificate of Release or Discharge From Active Duty, that shows the type of discharge and all dates of active duty is required to verify your eligibility.  

  • If applying to a vacancy opened to all US Citizens under category rating and wish to be considered as a preference eligible, you need to submit a copy of your DD214 (member-4 copy).
  • If claiming preference eligibility as a disabled veteran, you must submit proof of entitlement of this preference which is normally a valid letter from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability.  An SF-15 is desired, but not required.
  • If applying to a vacancy opened Status and you are requesting consideration under Veteran's Employment Opportunity Act (VEOA) (https://www.fedshirevets.gov/job/shav/#veoa), you need to provide a copy of your last DD214 (member-4 copy), which verifies your military service dates, reason for separation, OR certification of separation that shows a discharge date within 120 days of the closing of this announcement, and eligibility for consideration under the Veterans Employment Opportunity Act.

FEDERAL APPLICANTS: You must submit SF-50(s) that verify your highest competitive grade, full performance level, and eligibility as a federal applicant.  DO NOT submit an award SF-50 as these often do not verify grade or eligibility. For consideration for a promotion, Box 4 of the SF-50 must show a date that is at least 52 weeks prior to the job announcement closing. We recommend submitting your last promotion SF-50 or within-grade increase SF-50.  Pay adjustment raise SF-50s for the current year will not support the 52 weeks’ time-in-grade requirements. https://help.usajobs.gov/working-in-government/service/sf-50

NON COMPETITIVE APPLICANTS: If requesting concurrent consideration for Non-competitive (NC) appointment eligibility, you must provide the appropriate SPECIAL APPOINTING AUTHORITY DOCUMENTS, such as PCS orders (military spouse) describing move & marriage certificate; letter from VA or DD214 describing 100% disability of spouse; letter from State Vocational Office certifying disability (schedule A), etc. For more information, visit military spouse NC appointments or Persons with Disabilities NC appointments.

DISPLACED EMPLOYEES: If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency CTAP program (ICTAP), you must meet the well qualified standards for this vacancy (meeting minimum requirements for position and scoring at least an 80) and provide all of the following documents:  

  • your most recent performance appraisal,
  • the proof of eligibility letter from the Agency, and
  • your most current SF-50, displaying current series and grade.

Displaced employees may be eligible for ICTAP or CTAP priority consideration. For more information, please review the OPM Employee's Guide to Career Transition.

Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system.  You must verify that the documents are in the system with your application prior to final submission.

How to Apply

You must submit a complete application package (including resume, vacancy questions and supporting documents) no later than 11:59 (EST) on the closing date of the announcement.

  • To begin, click the "Apply Online" button on the job announcement posting.
  • Follow the directions to register, submit all required documents and complete the assessment questionnaire.
  • You may review your saved application(s) at https://help.usajobs.gov/

If you are having difficulty applying online, please contact the DOT Automated Staffing Office via email at:  Transjobs@dot.gov

Agency contact information

Automated Staffing Office
Phone
000-000-0000
Fax
000-000-0000
Email
TRANSJOBS@dot.gov
Address
DOT, MARITIME ADMINISTRATION
Submit Application and Documents Online
1200 New Jersey Ave SE / HAHR - 50
Washington, District of Columbia 20590
United States

Next steps

You may check your application status by logging into USAJobs.com. (Select "My USAJOBS" and click "Applications"). Within two weeks of the closing date, a Human Resources Specialist will evaluate your application. Ratings will be determined based on the documents and information received by the closing date. Qualified candidates will be assigned a category, not including points that may be assigned for veterans' preference. If the vacancy is advertised under status, your application will be scored on a scale between 70 - 100.  The most highly qualified candidates are then referred to the hiring manager for further consideration. If the vacancy was advertised under category rating, then the appropriate veteran's preference will be applied.  If you are selected for an interview, the hiring agency will contact you directly. Once the position is filled, we will notify all applicants of their final status.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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