Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Answers the telephone and takes complete messages. Ascertains nature of requests and directs callers to appropriate staff, or personally provides the information desired when routine or procedural matters of the office are involved. Returns all phone messages within a 24-hour period (next workday). Determines what information can be divulged and insure patient privacy. Responds to technical questions regarding patient's rights, responsibilities, and medical eligibility for Prosthetic Services. May also respond to secure messaging, Joint Patient Safety Reports, and other patient specific inquiries. Receives, opens, reviews, and distributes all incoming mail. Determines if mail should be brought to the immediate attention of the supervisor and what should be given to other members of the staff. Determines proper distribution of priority mail and proper destination for mail erroneously sent to the office. Mails out equipment and correspondence. Delivers misdirected mail received in Prosthetics for other services. Performs a variety of miscellaneous duties in support of Prosthetics. Performs program related and routine support tasks. Records the receipt and issuance of equipment and supplies and stores them for use in Prosthetics. Completes and routes receiving reports for replacement inventory items and special-order items for individual patients. Independently performs support tasks. Files new or revised material such as catalogs, binders, websites etc. on Prosthetic items. Coordinates with vendors for delivery of items not available in inventory. Prepares VAF 2237 for turn-in of equipment. May assist with product recalls. Receives and processes requests for Prosthetic Services. Assists in determining the nature of the patient's Prosthetic needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate. Assists in making benefit eligibility determinations. Assists in determining the Prosthetic benefits to which the patient has entitlement. Obtains all key information needed and initiates Prosthetic processing of basic requests and forms. Provides eligibility determinations and information to the medical staff. Enters/tracks information into the program related tracking systems.
OR,
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four years above high school leading to a bachelor's degree with course of study from an accredited college, university or equivalent directly related to work of the position at which you are applying for. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.
OR,
Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond high school. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.
To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.