Prosthetic Representative (Service Chief) Job in Fort Meade, SD

Vacancy No. CBSY-12754449-25-MN Department Veterans Health Administration
Salary $88,621.00 to $115,213.00 Grade 12 to 12
Perm/Temp Permanent FT/PT Full-time
Open Date 6/26/2025 Close Date 7/7/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Fort Meade, SD


Summary

The Prosthetic and Sensory Aides Service (PSAS) provides comprehensive support to optimize health and independence of the Veteran services are provided within various settings. The incumbent manages and supervises the full range of all phases of prosthetic operations, including supervising staff. Serves as an expert advisor administering, analyzing, evaluating, planning, developing, and work concerned with prosthetic and sensory aids services to disabled patients.




This job is open to

Clarification from the agency

This announcement is an INTERNAL ANNOUNCEMENT and is limited to current permanent employees of the Black Hills VA Health Care System, current permanent VA Nationwide employees and employees of other Federal agencies.

Duties

Major duties include, but are not limited to, the following:

  • Serves as a Prosthetic Representative Service Chief completing a variety of supervisory and non-supervisory prosthetic and sensory aids assignments, projects, activities independently to meet PSAS's long and short term program goals.
  • Plans, develops, and directs a PSAS at the national, VISN or local level. Performs technical, administrative, and analytical prosthetic related assignments for the PSAS.
  • Advises the VA Central Office for the development of PSAS policies and manages and provides national-level oversight to a VISN or facility PSAS program to achieve VHA's overall mission goals.
  • Leads projects and project teams on activities related to prosthetic and sensory aid activities. Completes a variety of non-supervisory ad hoc projects and assignments personally as needed. Manages a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics.
  • Manages and supervises the full range and all aspects of prosthetic operations, for program management, education, human resource management and supervision, and organizational stewardship for the prosthetic program. Supervises staff directly where typically, there are no subordinate supervisory prosthetic representatives at the facility level.
  • Supervises the highest level PSAS professional positions at the facility with responsibility for the professional practice of facility prosthetic and sensory aid service staff; where the assignments may include managing programs at more than one facility. Supervises and oversees organizational stewardship for the prosthetic program. Assures compliance with accrediting agency and regulatory requirements. Establishes and monitors performance and quality metrics; reviews and modifies work processes to achieve optimal efficiency and effectiveness; ensures customer satisfaction; takes corrective actions as needed.
  • Oversees and manages various areas including program management, education, and human resource management, including recruitment and hiring.
  • Approves and disapproves employee leave requests; monitors time and attendance; and ensures that all requests for hiring, promotion, awards, and disciplinary actions are justified and carried out according to appropriate VA Human Resources policies and procedures.
  • Keeps abreast of the various legal, ethical, and professional standards applicable to providing home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, or orthotics/prosthetics services.
  • Participates in the department in public relations activities, i.e. lectures, town halls, and in-services.
  • Serves as an advisor to clinicians regarding the selection, prescription, and acquisition of prosthetic devices involving furnishing information concerning such matters as new developments in the field of prosthetics and sources of supply for such devices.
  • Interprets prescriptions of clinicians to make certain that proper prosthetic devices are selected for, or by, the patients. Authorizes the purchase, fabrication, or repair of prosthetic devices.
  • Maintains continuous liaison with manufacturers and dealers of prosthetic supplies, inspecting their facilities and services and participating in the award of prosthetic appliance contracts
  • Analyzes data and make recommendations to optimize quality, efficiency, performance, and productivity within the service
  • Develops and maintains a system of internal reviews that ensure service programs operate in compliance with regulatory and accrediting organizations. Gives technical and administrative advice and assistance on prosthetic problems to other facilities
  • Contributes to the effective utilization of resources, budgetary allocation, and fiscal management. Manages, interprets, and presents fiscal data (i.e. fund controls, contracts, and equipment expenditures), forecasts resource and equipment needs; administers an allocated budget.
  • Develops cost-containment measures for prosthetic equipment and services to authorize benefit payment and reimbursement. Authorizes the purchase, fabrication, fitting, or repair of prosthetic devices.
  • Serves as a VHA and PSAS representative on local facility committees, workgroups, and teams to address a variety of PSAS's issues, initiatives, and projects. Keeps the PSAS senior staff aware of outcomes and recommendations to enhance the programs.
  • Maintains awareness of VA's, VHA's, and PSAS's requirements regarding the Joint Commission on the Accreditation of Healthcare Organizations' (JCAHO) standards of care implementation.

Work Schedule: Monday-Friday, 8:00am-4:30pm
Telework: Ad-hoc only, per Supervisor's discretion
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • You may be required to serve a trial period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English Language Proficiency: Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English. .
  • Experience and Education: Individual must meet at least one of the requirements below.
(1) Experience: One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team;

or

(2) Education: A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed within the degree or in addition to the degree;

or

(3) Experience/Education Combination: Equivalent combinations of experience and education are qualifying.

GS-12 Prosthetic Representative (Service Chief)

(a) Experience. At least one year of experience equivalent to the GS-11 grade level.

(b) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:

1. Knowledge of legal, ethical, and professional standards applicable to providing home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, or orthotics/prosthetics services.
2. Ability to manage, interpret, and present fiscal data (i.e. fund controls, contracts and equipment expenditures), forecast resource and equipment needs and administer an allocated budget.
3. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics.
4. Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; assessment of competencies; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions.

(c) Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and be performed by the incumbent at least 25% of the time. At this level, the Service Chief has full responsibility for managing and supervising all aspects of prosthetic operations and is the highest level professional position, at the facility, with responsibility for the professional
practice of facility prosthetic and sensory aid service staff. Assignments may include managing programs at more than one facility. The Service Chief has full management and supervisory responsibility for program management, education, human resource management and supervision, and organizational stewardship for the prosthetic program. They are responsible for all supervisory functions including recruitment and hiring. He/She approves and disapproves employee leave requests; monitors time and attendance; and ensures that all requests for hiring, promotions, awards and disciplinary actions are justified and carried out according to appropriate VA Human Resources policies and procedures. Typically, there are no subordinate supervisory prosthetic representatives at the facility level.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Eligible applications will be reviewed and referred in the following order:
1) Current permanent VA employees of the Black Hills VA Health Care System
2) All other VA employees
3) Current permanent Federal employees of other agencies.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume
  • SF-50/ Notification of Personnel Action


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

  • Cover Letter
  • *Highly Recommended* Write to the Knowledge, Skills, and Abilities (KSAs) on a separate document - KSAs are found under qualification/grade requirements in the announcement.
  • Performance Appraisal
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript


Veterans' preference does not apply for internal or other current permanent Federal agency employees.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/07/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12754449.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Agency contact information

Megan Noe
Address
VA Black Hills Health Care System
113 Comanche Road
Fort Meade, SD 57741
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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