Summary
About the position: This position will be assigned to the Lodging Facilities at Wright-Patterson, AFB. The primary purpose under direction of management develops schedule to ensure the Quality Assurance Evaluation Program is conducted in accordance with Air Force (AF) Standards.
Frequently lifts or moves objects weighing up to 40 pounds. Continuous standing, walking, frequent stooping, reaching, pushing, pulling and bending.Click to learn more benefits of being a NAF employee.
This job is open to
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
Inspects lodging rooms, buildings, grounds, parking lots and other areas such as offices, day rooms,
hallways and storage areas for quality and quantity of work performed by all employees. Evaluates and updates all general room
instructions to include: guest directories, fire evacuation procedures, equipment instructions, sundry price listings, and informational
signage. Corrects publications as required. Reviews guest feedback, analyzes data, and informs Lodging Manager of issues or areas
requiring correction. Tracks trends in performance and conducts hospitality specific training to improve overall guest service and
compliance with established standards. Responsible for monitoring the Lodging Educational Institute training program in accordance
with Air Force Lodging standards. Works with section supervisors to determine training needs.
Tracks courses required to maintain or earn hospitality certifications. Oversees and manages the in-house training program. Oversees small study groups or self-directed studies as needed to complete lodging courses. Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives, and recognition items. Ensures completion of hospitality training required for certification
with AH&LA/ Educational Institute. Coordinates with the Lodging Educational Institute to obtain training dates, materials, and
instruction plans. Assesses the effectiveness of training standards in all areas of Lodging. Observes and reviews processes and
performance in the workplace and adjusts training programs to address any performance shortcomings noted. Performs related duties
as assigned.
Performance is evaluated in terms of implementation of Air Force Lodging's standard training program and expansion to specific local
needs. Works under the general supervision of the Lodging Manager or Assistant Manager who establishes broad program goals;
however, routine work is performed independently. Assists supervisors to ensure training plans are developed according to analysis
of tasks and standards and ensures compliance with Air Force Lodging Accreditation standards; AF Inns standard training is the
minimum measure. Use QAE findings and Customer Feedback to supplement training needs. A positive working relationship with
all lodging departments is vital to ensure employee access to scheduling and training. An active certification program is mandatory
and regular reports and measures will be provided to the Lodging Manager and Assistant Lodging Manager semi-annually to enhance
staff development.
Applicant reviews will be completed weekly or biweekly during this announcement period.
This vacancy is subject to closing early if qualified applicants have applied.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12449535
Requirements
Conditions of Employment
- This position requires the incumbent to complete a background investigation with favorable results.
- This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
- This position is subject to a pre-employment drug test and random testing thereafter.
- This position requires a valid driver’s license.
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/16/2024
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Experience in the operational management of a civilian or military lodging program. This
experience must have included supervisory responsibility, ( i.e., team lead level or higher of at least one functional area such as
housekeeping, Guest Service, etc.) sufficient to demonstrate skill and knowledge in such areas as team building, customer service,
staff scheduling, financial management, and human resources. Ability to train or have experience which shows potential to train
others. A baccalaureate degree in hospitality or business is desired. Ability to read, speak, and write English. Maintain a valid
driver's license.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required Documents
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 07/16/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
|