Clarification from the agency

The Area of Consideration for this vacancy announcement is US Citizens/Legal US Residents with SOFA Sponsorship within the local commuting area of Osan AB (30-mile radius).

MAJOR DUTIES: Assists with day-to-day operation and maintenance of facilities and equipment. Shelves books, magazines and other materials in proper order and location. Monitors activities within facilities and assists in maintaining order. Records attendance. Assists with set-up and breakdown of equipment for events and activities. Assists with group activities within several different facilities. Posts announcements of scheduled activities. Answers questions pertaining to events, programs, classes, and activities. Checks out equipment to customers and verifies condition upon return. Performs minor maintenance and proper cleaning of equipment and facilities. Assist customers in all aspects of Community Programs and Resource Center business to include locating required information, registering for classes and activities, reserving facilities for private functions, meetings, etc. Performs routine clerical tasks such as answering the telephone, taking messages, and referring callers or visitors to the appropriate staff member. Collects fees, makes change. Completes appropriate administrative documents. Assists in implementing programs. May be required to open and close facilities. Assist with a variety of tournaments to include billiards, ping pong, dominos, spades, etc. Documents and/or reports equipment, facility and program problems and issues to supervisor. Performs other duties as assigned.

Constantly providing World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner, acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Performs other related duties as assigned.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12919097

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position has been identified as a Test Designated Position (TDP). The incumbent of this position will be subject to and must consent to a pre-employment and random drug testing.
• Priority consideration will be given to military spouse preference and family member preference eligible residing in the commute area of the duty location for this position.
• Commute area is defined as the geographic area surrounding the duty location in which people can reasonably be expected to travel back and forth daily.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/03/2026

Local U.S. Citizens that are 1) Current permanent NAF/APF employees; or 2) Spouses of active-duty military members; or 3) Family members of active-duty military member; or 4) Family members of DoD civilians.

• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Applicant must have experience which has provided a general familiarity with the routines and procedures followed in group activities or programs. Must have demonstrated the ability to perform satisfactorily at the grade level of the position. Must be able to deal effectively with both children and adults. Experience in responsible clerical or office work of any kind in which the applicant demonstrated the ability to perform satisfactorily at the grade level of the position. Work requires frequent walking, standing, bending, stooping, climbing, and carrying. Frequently lifts and carries items weighing up to 40 pounds. Frequently exposed to possibility of cuts and serious injuries and/or falls. Works both indoors and outdoors. Exposure to elements, cold and heat, humidity, rain, drafts, dirt, dust, and noise. Special care is required to avoid serious injury. Subject to an irregular tour of duty. Position requires satisfactory completion of a National Agency Check w/Inquiries and Food Handler's Certification. Must have a current drivers' license. "This is a drug testing designated position. The incumbent is subject for random testing/or drug use. "

You will be evaluated on the basis of your level of competency in the following areas:

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:

• PCS Orders
• Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• Other (1)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

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