RECREATION ASSISTANT (COMMUNITY COMMONS)

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

As a Recreation Assistant (NF-0189-02) at the Luke AFB Community Commons, typical duties include:

1. Program Support & Customer Care

• Greets facility patrons, visitors, and active-duty members; answers telephone inquiries; provides information regarding base services, programs, room rentals, and upcoming community events.
• Conducts facility tours, informs patrons of facility policies and standards, and courteously enforces facility rules.
• Assists with setup, staging, decorating, and tear-down for recurring and special programs, including single Airman initiatives, family events, seasonal celebrations, retirement activities, tournaments, classes, and private organization gatherings.
• Recommends new programming ideas, game tournaments, and social events based on patron feedback and emerging recreational interests.
• Decorates facility spaces according to seasonal themes, holidays, and promotional campaigns.

2. Equipment, Facility Operations & Safety

• Oversees the issuance, checkout, receipt, and sanitation of recreation equipment, game consoles, board games, and audio/visual gear.
• Verifies authorized patron status and maintains accountability logs for all borrowed items.
• Performs routine inspections and basic maintenance of recreational gear, report damaged or broken equipment, and logs repair needs following standard operating procedures.
• Assists in maintaining clean, orderly, and sanitary common areas, activity spaces, and the Blitz Lounge in compliance with installation public health codes and safety standards.
• Completes physical monthly inventory counts of supplies, rental property, and retail stock.

3. Cashiering & Administrative Procedures

• Operates Point of Sale (POS) terminals and NAF automated systems (such as NAFDIS/NAF-T systems, TMX timekeeping, and cashier reporting systems).
• Collects fees, room deposits, and rental payments; makes correct change, issues receipts, and safeguards assigned cash funds.
• Prepares daily cashier settlement sheets, reconciles register tapes against physical currency, and compiles end-of-day bank deposit documentation.
• Assists in tracking facility schedules, entering room reservations, and updating promotional calendars and digital signage.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13069163

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• Drug Screening: This position is designated as a Testing Designated Position (TDP). Satisfactory completion of a pre-employment drug screening is required, and incumbents are subject to random drug testing.
• Work Availability: Must be available to work irregular hours, shifts, evenings, weekends, and holidays as operational needs dictate.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/05/2026

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

For Recreation Assistant (NF-02 - if multi-grade):

• Minimum of six (6) months of general or specialized experience working in a structured recreation facility, community center, youth program, or commercial hospitality environment.
• Practical knowledge of recreational equipment handling, group activity coordination, and computer software applications (e.g., Microsoft Word, Excel, PowerPoint, Access).
• Demonstrated ability to multitask, manage multiple program activities simultaneously, and oversee room setups and contractor activities with minimal direct supervision.

Core Knowledge, Skills, and Abilities (KSAs):
Candidates will be evaluated based on the following competencies:

1. Customer Service & Diplomacy: Skill in dealing courteously and tactfully with diverse patrons, active-duty personnel, retirees, and dependents.
2. Recreation Operations & Event Setup: Familiarity with recreational activities, equipment rules, room staging, and program execution.
3. Accountability & Cash Handling: Ability to accurately collect fees, maintain register balances, and safeguard non-appropriated government funds and equipment.
4. Communication: Ability to express instructions clearly, communicate orally and in writing, and answer facility inquiries effectively.
5. Computer & System Literacy: Basic computer proficiency to learn automated systems (NAF-T, electronic timekeeping, point of sale, and office software).

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

• Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• Other (1)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Next steps