Clarification from the agency

Current CNIC NAF or APF Employees at 36th Force Support Squadron (36FSS), Andersen Air Force Base (AAFB) Guam

Major duties and responsibilities are summarized below.

The purpose of this position is to perform a variety of recreational, clerical, administrative, and customer service duties in support of daily golf operations, including pro shop activities, resale inventory, facility support, and special events. Performs a variety of duties in support of the successful daily operations of the MWR Golf Program, including customer check-in and check-out of tee times, coordinating cart rentals, assisting with golf events and tournaments, and supporting pro shop operations in accordance with established golf program policies and procedures. Provides customer service, information, and support by greeting patrons, verifying eligibility, answering inquiries, and providing information regarding golf services, fees, safety procedures, and scheduled activities. Collects fees from customers associated with sales, rentals, and services using Point of Sale (POS) systems and computer programs. Assists with opening and closing the golf shop. Performs clerical and administrative support duties. Assists with ordering, receiving, stocking, and inventorying resale merchandise, rental equipment, supplies, and assets. Performs basic cleaning and housekeeping duties to maintain a clean, safe, and orderly golf shop, cart staging area, and associated workspaces. Assists with golf-related events, leagues, tournaments, and base-wide or special events, including setup, breakdown, and participant coordination. Briefs customers on applicable safety rules, procedures, and proper use of golf equipment and facilities. Adheres to and carries out all applicable Department of Defense (DoD), Navy, Commander, Navy Installations Command (CNIC), and MWR program policies, procedures, regulations, and safety standards.

A complete list of duties and responsibilities will be provided at the time of hire.

Conditions of employment

• Must successfully complete a National Agency Check with Inquiries (NACI) or equivalent background check upon selection and periodically thereafter as required.
• Must be able to work varied work schedules to include nights, weekends, and holidays. Subject to recall.
• Must possess or be able to obtain and maintain a valid state driver’s license.
• Must have or be able to obtain the following certifications within 90 days of hire, and maintain them as required:
• CPR Certification, First Aid Certification, Emergency First Responder (EFR) Certification, Controlling Alcohol Risks Effectively (C.A.R.E.) Certification, as applicable, and Food Handler Certification, as required by local policy.
• This position is ad-hoc/situational telework eligible.

Qualifications

In order to qualify for this position, resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education (http://www.ed.gov/admins/finaid/accred/). Applicants qualifying based on education, time in grade, credentials, certification, training and/or module completion MUST provide proof of education (i.e. official transcripts/high school diploma), personnel action or SFS0, credentials, statement of service, certification, training and/or module completion at the time of resume submission. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Knowledge of basic golf operations and recreation support functions. Knowledge of customer service principles and practices. Knowledge of basic cash handling, resale inventory, and recordkeeping procedures. Knowledge of general office procedures and use of office equipment. Skill in the use of Point of Sale (POS) systems and basic computer applications such as word processing, spreadsheets, email, and internet-based systems. Ability to follow written and oral instructions and apply established procedures. Ability to communicate effectively with customers, coworkers, and supervisors. Ability to work independently on routine assignments and as a member of a team.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Any experience, education, or other qualification presented on your application and/or resume is subject to evaluation and verification. Submissions are reviewed to determine if applicants meet the hiring eligibility and qualification requirements and to determine the level of KSAs related to the job requirements. Best qualified applicants are referred to the hiring manager in accordance with Military Spouse and Veteran Preference policies where applicable. If your application and/or resume lacks sufficient information, you will be rated accordingly or may be considered ineligible. The hiring manager may choose to conduct interviews, which may also be subject to evaluation and verification.

-RESUME. A resume is required (two-page limit, learn more here - Resume Requirements). Your resume must include relevant work experience, include the employer's name, job title, start and end dates (month/year), the number of hours worked per week and describe how you meet the required qualifications of the job. Federal jobs should include series and grade. If the job announcement requires any education, certifications, or licensures, include the required information. If required, include school or institution name, completion date, degree type and GPA. Your resume is the main resource used to assess your knowledge, skills, and abilities as they relate to this position. You should be clear and specific when describing your work experience as it relates to this position.

-FOR CURRENT OR FORMER FEDERAL EMPLOYEES. A copy of your most recent personnel action/SF50 or agency notification of personnel action form that provides current position, grade level, and duty location is required.

-PROOF OF EDUCATION, CREDENTIALS, CERTIFICATION, LICENSURE, TRAINING, OR TIME IN GRADE. Applicants qualifying based on education, credentials, certification, licensure, training, or time in grade MUST provide proof of education (i.e. official transcripts/high school diploma), personnel action, or SF50, and current or unexpired credentials, certification, licensure, or training at the time of resume submission.

-APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure you complete and submit ALL required documents to claim preference at the time of resume submission. All forms to claim preference can be downloaded via our website at www.militarymwrguam.com/careers.

WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:

1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate. To claim this preference, you MUST:
-Submit a copy of your BBA Separation Notification indicating eligibility for RPL.

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to Guam. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions. To claim this preference, you MUST:
-Submit sponsor's PCS orders to Guam. Applicant must be listed as a dependent; AND
-If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS to Guam

3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.

To claim Veteran's preference for time served during specific periods of war, campaigns, or expeditions, you MUST:
-Complete and Submit VETERAN'S PREFERENCE WORKSHEET. Form may be downloaded from: Download Vet Preference Form or at www.militarymwrguam.com/careers; AND
-Submit a copy of your DD-214 (member 4 copy)

To claim Veteran's preference for service-connected disabilities or for eligible relatives of deceased or disabled veterans, you MUST:
-Complete and submit completed SF-15, APPLICATION FOR 10-POINT VETERAN PREFERENCE. Form may be downloaded from: Download SF-15 Form or at www.opm.gov/forms/standard-forms/; AND
-Submit any other supporting documentation to validate information provided on SF-15 (DD-214 (member 4 copy), DD-1300, official statements, document of service-connected disability, marriage certificate, court decree, etc.)

All resumes and documents required to prove eligibility MUST be submitted by the closing date on the announcement in order to be considered. It is the applicant's responsibility to ensure accuracy and completion of requirements upon submission. Failure to provide all of the required information and/or documentation as stated in this vacancy announcement may result in an ineligible rating/preference or may affect the overall rating/preference.

Documentation submitted for other/previous vacancies is not considered as part of this submission.

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