Summary

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program in the recreation information/resources, trips, tours, outings, and more. This position is specifically for the Information Tickets & Travel Center.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

Clarification from the agency

Applicants with SOFA Sponsorship only. This includes applicants with current Military Spouse Preference, Family member preference, and current Federal employees within a 50 mile radius.

Duties

Provides customer service, information and support of Community Recreation programs and activities.
Provides service to customers including but is not limited to checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings and opening and closing facilities.
Collects fees from customers associated with sales of tours, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.
Accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
Assists in processing customer Internet registrations, initial logins and event registrations.
Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data.
Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.
Assists with training of Community Recreation staff.
Actively supports the command statement on adherence to EEO principles and policies.
Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.
Performs entertainment and promotion scheduling.
Assists in updating of electronic and multi-media support tools, as needed.
Seeks ways to promote MWR facilities and events through outreach opportunities on base.
Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.
Performs community outreach to assist in the development of contacts.
Assists in the creation of professional proposals, execution of agreements and follow-up.
Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
Adheres to NAVMED P-5010 sanitation requirements.
Provides support for Community Recreation event set up and break down.
Performs other duties as assigned as they pertain to the duties of this position.

Requirements

Conditions of employment

Satisfactorily complete all background checks to include National Agency Check with Written Inquiries (T1/NACI).
Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.
Wears protective clothing and equipment as situations warrant.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate possesses the following:

Must have SOFA Sponsorship at the time of application and submit supporting documentation. See Required Documents for more information.
Combination of experience related to customer service and or recreation activity-based functions.
Ability to organize, plan, and administer special events and entertainment activities.
Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
Knowledge of the functions, procedures, and operations of recreation activities.
Must have strong customer service skills.
Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures and print production.

Education

High School Diploma or equivalent* REQUIRED.
When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package.
Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.
All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
- *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Additional information

Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
Some positions have special requirements.
Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).
Participation in the Direct Deposit/Electronic Fund Transfer is required.
Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer.

Selectee may be required to complete a one (1) year probationary period.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

HOW YOU WILL BE EVALUATED
- Your application will be screened for the following minimum qualifications:

6 months of general experience and 6 months of specialized experience or
2 years above High School education

- Applicants who meet the minimum qualifications will be further evaluated for:

Experience in cash handling and operating cash register.
Experience with personal computers and basic software (word processing, spreadsheets, emails/internet, etc.
Experience in ordering supplies, material requests, marketing requests, and work requests
Familiarity with basic concepts of recreational programs and activities.

Required Documents

The following documents are required at the time of application:

Resume limited to two pages
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
Proof of SOFA sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)
If claiming Military Spouse or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.
Proof of education/training: provide a copy of your awarded/conferred college transcript(s) if claiming education consideration

Note: Applications missing any required document(s) will not be eligible for consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.

The complete application package must be submitted by 11:59 PM (EST) on [INSERT CLOSE DATE] to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link:
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.

Agency contact information

CNRJ NAF Human Resources

Phone: 81-468-16-5446
Email: FFR_NAFRecruitment@us.navy.mil

Address: Commander, Fleet Activities Yokosuka
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

RECREATION ASSISTANT (TICKETS & TRAVEL) Job in Yokosuka, Japan