RESOURCE & REFERRAL MANAGER, NF-1701-04 Job in Jacksonville, NC

Vacancy No. 72874 Department U.S. Marine Corps
Salary $28.73 to $28.73 Grade 04 to 04
Perm/Temp Permanent FT/PT Full-time
Open Date 5/5/2025 Close Date 5/12/2025
Job Link Apply Online Who may apply Public
Locations:
Jacksonville, NC


Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

Clarification from the agency

Open to Public

Duties

What to Expect

  • Collect, maintain and report data and statistics on child care requests, child care availability, and issues patrons may encounter when locating child care. This information is used to determine child care requirements, funding, and services to be provided.    
  • Ensures CYP facilitates the identification of child care services, coordinates respite care and/or emergency services evaluation of patron requirements, enrolls participants, parent education and assistance, and subsequent acquisition of care consistent with patron needs.  
  • Implements resource and referral services, wait list management, development and dissemination of community child care and parent educational resources, marketing, communication and compliance, among other tasks. 
  • Serves as the installation primary point of contact for information about military and civilian child care services.  Ensures information about child care options is available to military and Department of Defense (DoD) personnel assigned to the installation.
  • Coordinates and manages the online centralized request for care system to include management of program waitlist and vacancies.  Responds to child care inquiries received by phone, email or in person from military families and those being assigned to the installation in the near future. 
  • Responsible for conducting assessments of family needs (e.g. work schedules, upcoming deployments, geographical location, specialized care needed), identifying resources that will satisfy those needs, assistance in enrollment, and financial subsidies and providing ongoing consultation and education to patrons regarding care on and off base.
  • Develops, implements and updates operating instructions and procedures on (1) conducting and tracking parent consultations, (2) managing the CYP electronic records management system and updating resource materials, (3) networking within the community to maximize availability of resources for military personnel, (4) providing direct referral assistance to parents in the form of written materials, (5) providing information on space available in Child Development Centers (CDCs), Family Child Care Homes (FCC) and School-Age Care (SAC) programs, (6) maintaining contact with parents until satisfactory care has been found and secured, (7) receiving, handling and following up on complaints and grievances, (8) promoting the CYP R&R Program throughout the military community to maintain awareness of the services, (9) maintaining an administrative system for the CYP Resource & Referral (R&R) Program that enables provision of services and assessment of program effectiveness.  Initiates the Inclusion Action Team and ensures placement of children with special needs.
  • Supervises R&R clerks assigned to the program to include: assigning and distributing work, coaching, counseling, and mentoring employees. Approves and disapproves leave, completed personnel actions, completing performance reviews and training employees. Keeps informed and actively supports the principles of the EEO program and prevention of sexual harassment. Must be alert to substance abuse and take appropriate action.

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

What are we looking for?

  • A 2-year degree in a Business related field with an emphasis in marketing, Psychology, Social Work, Recreation, Physical Education, Elementary Education, Secondary Education, Early Childhood Education, Youth Development, Child Development, or Family and Consumer Science with an emphasis in Human Development or a related field AND a minimum of 3 years of experience working with programs involving child or youth development or family dynamics involving analysis of information provided by parents, counsel to parents on child care programs, and assistance to patrons on selection of child care services.

OR 

  • A four-year degree in the fields of study listed above AND 1 year experience working with programs involving child or youth development, or family dynamics involving analysis of information provided by parents, counsel to parents on child care programs, and assistance to patrons on selection of child care services.

OR 

  • A minimum of five years' experience working with programs involving child or youth development or family dynamics involving analysis of information provided by parents, counsel to parents on child care programs, and assistance to patrons on selection of child care services.
  • Satisfactorily complete all background checks in accordance with DoD and Marine Corps policy for employees who provide child care services.  
  • Must pass a pre-employment physical and annual physicals thereafter, provide evidence of immunization and be free from communicable disease.  
  • Must complete all DoD training requirements within the specified time including orientation, initial and annual ongoing training requirements, and required certifications, if any.  
  • Must maintain current CPR and First Aid certifications.   
  • May be required to obtain a government driver¿s license. 
  • Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills.
  • Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age.

Additional information

GENERAL INFORMATION:

Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigation. For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws.

Vacancies may be filled by methods other than internal competitive procedures when it appears that the best qualified person can be obtained from other sources. To be considered for non-competitive appointment (e.g. transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropriated fund employee.

CONTACT US:

For any questions and/or any technical difficulties navigating through or using the Career Page send an email to vacancies.lejeune@usmc-mccs.org or contact us at (910) 451- JOBS (5627)Applications nor documents will not be accepted via email.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

•      Stability of Federal Civilian Service

•      People with passion for doing work that matters

•      Quality of Work Life Balance

•      Competitive Pay

•      Comprehensive Benefit Packages

•      Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

HOW TO APPLY:

STEP 1 - Qualify with Application and/or Resume.

You must meet the experience requirements described above under Qualifications. Your application and/or resume must clearly demonstrate your relevant experience to qualify. You must include employer, position title, position start date (mm/yyyy) and end date (mm/yyyy), pay grade (as applicable) for each position listed.

Internship and volunteer positions listed must also include the start date month and year (mm/yyyy) and end date month and year (mm/yyyy).

Education may be used to qualify; Step 3 must also be completed.

STEP 2 - Submit application and/or upload resume online at: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=72874&PostingSeq=1/

STEP 3 - College Transcript(s): A degree in a business related field with an emphasis in marketing, Psychology, Social Work, Recreation, Physical Education, Elementary Education, Secondary Education, Early Childhood Education, Youth Development, Child Development, or Family and Consumer Science with an emphasis in Human Development or a related field from an accredited college/university may be used to qualify for this position (or US equivalency evaluation), or in combination with experience, as noted in the minimum qualification section of this announcement. If using education to qualify, you must upload a copy of your college transcript(s), indicating degree conferred, as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=72874&PostingSeq=1/ to be considered. Applications received without college transcripts (if using education) will be ineligible for consideration.

STEP 4 - If prior military, upload a copy of your DD214 Member 4 or Service 2 Copy as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=72874&PostingSeq=1/.

STEP 5 - Before you press "Submit Application", be sure all requested documents have been attached or uploaded.

It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or add missing attachments. To return to a previous or incomplete application, log into your MCCS user account.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

ALL ONLINE APPLICATIONS AND REQUIRED DOCUMENTS MUST BE RECEIVED BY 11:59PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Agency contact information

MCCS LEJEUNE-NEW RIVER
Address
MCCS LEJEUNE-NEW RIVER
MCCS LEJEUNE-NEW RIVER
MARINE CORPS COMMUNITY SERVICES
CAMP LEJEUNE, NC 28547
USA

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.