RealTime Captioner - Mid to Experienced Level (Maryland) Job in Fort Meade, MD

Vacancy No. 1248263 Department National Security Agency/Central Security Service
Salary $84,601.00 to $185,234.00 Grade 11 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 10/14/2025 Close Date 10/27/2025
Job Link Apply Online Who may apply Public
Locations:
Fort Meade, MD


Summary

Realtime Captioners serve as one of the focal points by facilitating communication and providing expertise in the field of captioning. They are on the front lines of delivering the best in customer service, technical support, administrative and management services in mission and support fields. Organizations require a myriad of assistance with the coordination of reasonable accommodations for their operational products and services.

Duties

The Office of Reasonable Accommodation Services (ORAS) has an immediate opening for Realtime Captioners to provide Communication Access Realtime Translation (CART) services and live event captioning services for Deaf and Hard of Hearing (DHH) employees.

The incumbent will: -Plan, organize, and implement Communication Access Realtime Translation (CART) services; caption complex subject matter in a variety of classified, highly technical, sensitive and unique situations as well as training and informational discussions for various disciplines and personnel to include Engineers, Mathematicians and Computer Scientists.

-Exhibit discretion and professionalism.

-Conduct Local travel may be required to provide accommodations.

If needed:
-Suggest best practice solutions to problems/issues involving DHH employees
-Support other programs and services provided by ORAA -Maintain accurate and timely accounting of assignments

Requirements

Conditions of Employment

  • All applicants and employees are subject to random drug testing in accordance with Executive Order 12564.

Qualifications

FULL PERFORMANCE Entry is with a Realtime Captioning certification plus one of the following: high school diploma or GED plus 7 years of relevant experience; or an Associate's degree plus 5 years of relevant experience; or a Bachelor's degree plus 3 years of relevant experience; or a Master's degree plus 1 year of relevant experience, or a Doctoral degree plus 1 year of relevant experience.

Relevant experience must include one or more of the following: live broadcast captioning or Communications Access Realtime Translation (CART). This experience must include providing speech-to-text in realtime, using specialized captioning software and equipment. Experience may include realtime court reporting.

SENIOR Entry is with a Realtime Captioning certification plus one of the following: high school diploma or GED plus 10 years of relevant experience; or an Associate's degree plus 8 years of relevant experience; or a Bachelor's degree plus 6 years of relevant experience; or a Master's degree plus 4 year of relevant experience, or a Doctoral degree plus 2 years of relevant experience.

Relevant experience must include one or more of the following: live broadcast captioning or Communications Access Realtime Translation (CART). This experience must include providing speech-to-text in realtime, using specialized captioning software and equipment. Additional experience may also include one or more of the following: realtime court reporting, providing oversight of captioning services, coordination of implementation of CART services, taking on a leadership role, or quality assurance.

Education

The qualifications listed are the minimum acceptable to be considered for the position.

A degree in any field is acceptable. Certification must be in Realtime Captioning (for example, NCRA Certified Realtime Captioner; NVRA Registered Broadcast Captioner or Registered CART Provider; NCSP, NER-Certified Speech-to-Text Provider).

Additional information

Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.

Salary Range: $84,601 - $185,234 (Full Performance, Senior)
Salary range varies by location, work level, and relevant experience to the position.

Training will be provided based on the selectee's needs and experience.

Benefits: NSA offers a comprehensive benefits package.

Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The ideal candidate should have:
- Ability to caption highly specialized terminology and adapt to a wide variety of settings, incorporating new terminology as appropriate to facilitate a cryptologic-associated vocabulary.
- Ability to negotiate and develop informal resolutions with personnel at all levels.
- Superior accuracy and speed to provide Realtime Captioning in a variety of settings such as one on one, meetings, training, and conferences, and live event broadcast captioning.
- Knowledge of captioning services, equipment, and resources available in accommodating individuals who are deaf or hard of hearing in order to accurately provide an appropriate fit for associated needs.
- Outstanding oral and written communications skills.
- Experience with Intranet, Internet, Microsoft Office Suite (Microsoft Outlook, Microsoft Word, Microsoft Access, PowerPoint, and Excel).
- Minimum of three years' experience providing Communication Access Realtime Translation (CART) is preferred.
- Valid driver's license (maintain licensure throughout employment)

Required Documents

The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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