Summary
This position is located within the Naval Station Great Lakes, specifically the Specialty Retail Branch that may include Morale, Welfare and Recreation (MWR) special events, MWR information/resources, divisional/command events, off site retail sales, recreational rental equipment, resale tickets, staffing MWR recreation centers, and other similar MWR recreational services including grab-n-go snack bar operations and movies.
Duties
Provides oversight of activities and provides necessary services to authorized patrons, including general information and support of Specialty Retail programs. Provides information concerning facilities and operation. Ensures adherence to regulations and safety procedures. Monitors and checks the security of premises and cleanliness of the facility.
May assist in maintaining routine reports and/or perform clerical, custodial and/or general maintenance duties as needed. May operate a cash register, Point of Sale (POS) system, processes product or service transactions including equipment loan, rentals, resale and program registration, receive payments and make change, assist with on-line retail sales.
Provides customer service and greets patrons in person and by answering the telephone; takes message and handles customer requests or referrals to the appropriate staff member. All of the abovementioned tasks relate to the Specialty Retail program delivery, e.g., inventory control, equipment inspection, restocking, point of sale system operation, and cash handling.
Adheres to NAVMED P-5010 sanitation requirements. Provides support for Specialty Retail program/event set up and break down.
Performs other related duties as assigned.
Requirements
Conditions of Employment
- A valid State driver's license is required to operate motor vehicles.
- Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be.
resolved as a condition of employment.
- Must have or be able to obtain and maintain a security clearance.
- Must pass all applicable records and background check.
- Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)
Qualifications
Must be able to learn MWR policies rules and regulations, involving the Specialty Retail program. Must have ability to communicate orally and in writing. Obtain Emergency First Responder or CPR certification, Food Handlers and CARE training, where applicable within the first 90 days of employment.
Basic reading comprehension in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides.
Basic custodial tasks, e.g. sweeping, mopping, vacuuming, wiping, dusting, etc.
Basic computer operations and keyboarding skills to include operation of point of sale systems as well as desktop computers.
Basic arithmetic calculations, i.e. addition, subtraction, multiplication, and division.
Basic customer services delivery methods to identify customer needs, delivery expected service, and/or resolve routine customer issues.
Basic understanding of elements of the Morale, Welfare and Recreation department to answer customer questions and/or refer them to the appropriate activity.
Education
High school diploma or GED required
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Required Documents
The following documents are required at the time of application:
- Resume
- Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive:
- Vendors
- Dependents aged 18 and older
- Service Providers
- Veterans with service-connected disabilities
- Contractors
- Visitors (includes visitors in same vehicle with CAC holder)
- Transportation services (taxi, limo, ride share)
- Agent, Assist, Aid, Care Giver Letters
- Au Pairs, Child Care Providers
What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:
- U.S. passport or passport card
- Military ID card (Common Access Card or CAC, DoD retired ID card)
- Permanent resident card (Green Card)
- Transportation Worker Identification Credential (TWIC)
- Enhanced Driver's License (EDL)
- Other forms of identification accepted by the Department of Homeland Security
How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:
- Proof of identity (e.g., birth certificate, passport)
- Proof of Social Security number (e.g., Social Security card)
- Two proofs of residency (e.g., utility bills, bank statements)
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 05/22/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12703307
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.