Summary
Incumbent is involved with a variety of duties in support of the Community Recreation program which includes Morale, Welfare, and Recreation (MWR) special events, MWR information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, leisure skill classes, outdoor recreation or other similar MWR recreational services.
Duties
Performs assigned duties and provides necessary services to authorized patrons, including general information and support of Community Recreation programs. Provides information concerning facilities and operation. Ensures adherence to regulations, and safety and security procedures.
Assists in maintaining routine reports and performs clerical, custodial and/or general maintenance duties as needed. Operates a cash register, Point of Sale (POS) system, processes product or service transactions including equipment loan, rentals, resale, and program registration; receives payments and makes change.
Provides customer service by greeting patrons in person and by answering the telephone; takes messages and handles customer requests or referrals to the appropriate staff member. All of the abovementioned tasks relate to Community Recreation program delivery, e.g. inventory control, equipment inspection, restocking, point of sale system operation, and cash handling.
Provides support for Community Recreation event set up and break down.
Performs other related duties as assigned.
Requirements
Conditions of Employment
- Must satisfactorily complete a background investigation.
- Work schedule is subject to change and may include working mornings, evenings, weekends, holidays and rotating shifts.
- Will be required to obtain Emergency First Responder or CPR/First Aid/AED certification, Customer Service Training and Alcohol Safety Certification, within the first 90 days of employment.
- Position may involve long periods of standing, sitting, walking, bending and lifting up to 40 pounds and occasionally heavier items.
- Position may require working outside for special events or outdoor outings.
- Male candidates born after December 31, 1959, and at least 18 years of age, are required to certify that they have registered with the Selective Service System (Attach proof of registration).
- Eligible civilian candidates must possess: No-Fee Passport, Italian mission visa, Sponsor's Orders or Command-sponsorship authorization, and sojourner's permit/application letter.
Qualifications
Three (3) months of general experience or high school diploma/GED.
General experience: any type of work that demonstrates the applicant's ability to perform the work of the position.
Qualified candidates will also be rated and ranked by the following Knowledge, Skills and Abilities (KSA's) to determine order of referral:
- Basic reading comprehension
- Ability to communicate orally and in writing
- Basic computer operations and keyboarding skills
- Basic arithmetic calculations
- Basic customer service delivery methods
Education
If you wish to use education as a substitution for experience, attach a copy of high school diploma or other acceptable evidence when applying in order to receive credit.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/12741176
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-usastaffing@us.navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.