Summary
This position is located in the Naval Support Activity, Norfolk, Regional Support Services Program, Morale, Welfare and Recreation (MWR) Department, Commercial Activities Division. The purpose of this position is to perform a variety of tasks in support of the assigned Bowling Center. Twin Pin Bowling in Yorktown, VA.
Duties
Greets all patrons and assigns lanes, league and open play cards in numerical sequence, collects shoe rentals, bowling fees and locker fees. Sells bowling equipment and accessories. Rings sales on cash register and makes change, assuring all cash handling requirements are met. Maintains a change fund and completes a daily activity report for all receipts. Sanitizes shoes after each use and before storing.
Assists the manager on duty in maintaining order in the facility. Answers routine questions from patrons regarding schedules, equipment services, prices, etc. Relays patron suggestions and complaints to the manager on duty. Maintains record cards as appropriate.
Maintains storerooms, and customer areas in a state of cleanliness, ensuring they are free of trash and are properly stocked. Maintains stock of cleaning materials and supplies required to perform assigned duties. Notifies the manager on duty when additional material is needed.
Assists in maintaining the Bowling Center facility and grounds. Picks up in the patron areas, vacuums, sweeps and mops floor(s). Cleans windows, mirrors, doors and water fountains. Cleans, disinfects and deodorizes urinals and toilet bowls. Replaces deodorizers, toilet tissue, hand towels and soap. Replaces burned out light bulbs. Cleans and performs touch-up painting on walls and ceilings, replaces air filters and assists with any related maintenance not performed by PWD. Polices grounds including weeding, picking up trash and snow removal. Inspects and notes condition of restroom facilities, and reports to the manager on duty such discrepancies as broken windows, water leaks, clogged drains and other conditions requiring maintenance. Advises customer on type of weight of ball suitable for their use. Measures for proper fit and drills ball to specifications.
Performs other related duties as assigned.
Requirements
Conditions of Employment
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- Subject to irregular tour of duty, which may include nights, weekends, holidays, and seasonal work.
- May be required to travel to other locations to support MWR operations and/or receive training.
- Requires continuous walking, standing, stooping, bending and lifting. Must have the ability to reach above shoulder height.
- Must be at least 18 years of age.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate must possess:
A minimum 6 months work experience with cash register/cash handling responsibilities is required.
Recreational knowledge of or working experience in a bowling center is strongly preferred.
Must be at least 18 years of age, be able to read, write and understand both written and verbal instructions.
Must be able to add, subtract, multiply and divide accurately.
One year experience or satisfactory completion of a certified ball drilling school is preferred.
Must be able to demonstrate and use polite, courteous customer service.
Must be able to perform simple cleaning tasks.
Must maintain high standards of personal hygiene and appearance.
Education
This position does not have a positive education requirement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on May 8, 2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12731207
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.