Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

• Provides customer service, information and support of Community Recreation programs and activities. Service to MWR customers includes, but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre­packaged retail items.
• Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.
• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
• Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations.
• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.
• Notifies supervisor or program lead if damage or loss has occurred.
• Ensures all rental or check-out forms are properly completed and reservation and check­out procedures are followed.
• Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.
• Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
• Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data.

• Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.
• Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.
• Assists with recruitment, training and scheduling of Community Recreation staff.
• Actively supports the command statement on adherence to EEO principles and policies.
• Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.
• Performs entertainment and promotion scheduling.
• Assists in updating of electronic and multi-media support tools, as needed.
• Seeks ways to promote MWR facilities and events through outreach opportunities on base.
• Promotes use of recreational E-reading resources available through online MWR Library Program resources.
• Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.
• Performs community outreach to assist in the development of contacts.
• Assists in the creation of professional proposals, execution of agreements and follow-up.
• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
• Adheres to NAVMED P-5010 sanitation requirements.
• Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
• Provides support for Community Recreation event set up and break down.
• Performs other duties as assigned as they pertains to the duties of this position.

Conditions of employment

• Must meet federal suitability requirements including successful completion of background investigation
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (Review required documents section for more information.)
• Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.
• Subject to recall.
• Wears protective clothing and equipment as situations warrant.
• Must have or be able to obtain within 90 days of being placed in the position, and maintain a valid state drivers' license in order to transport patrons off-base.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

• Combination of experience related to customer service and or recreation activity based functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
• Knowledge of the functions, procedures, and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

The following documents are required at the time of application:

• Resume - Reminder: Federal agencies are required to limit resumes to two (2) pages or less
• Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

NOTE: When submitting transcripts for an Associate's Degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). If your degree has not been awarded and/or you possess certificates of completion for DOD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted.

Transcripts from foreign colleges must be evaluated for US equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private US organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. Foreign high school transcripts or diplomas do not require credential evaluation but must be in English or a certified translation.

Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive:

• Vendors
• Dependents aged 18 and older
• Service Providers
• Veterans with service-connected disabilities
• Contractors
• Visitors (includes visitors in same vehicle with CAC holder)
• Transportation services (taxi, limo, ride share)
• Agent, Assist, Aid, Care Giver Letters
• Au Pairs, Child Care Providers

What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:

• U.S. passport or passport card
• Military ID card (Common Access Card or CAC, DoD retired ID card)
• Permanent resident card (Green Card)
• Transportation Worker Identification Credential (TWIC)
• Enhanced Driver's License (EDL)
• Other forms of identification accepted by the Department of Homeland Security

How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:

• Proof of identity (e.g., birth certificate, passport)
• Proof of Social Security number (e.g., Social Security card)
• Two proofs of residency (e.g., utility bills, bank statements)

Next steps