Summary

Support the Military's Quality of Life programs! The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees. This position is assigned to the Non-Appropriated Fund (NAF) Community Recreation, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); Naval Base Kitsap Bangor.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

The incumbent provides direct customer service to patrons utilizing the facility.
The incumbent greets customers, answers and refers telephone calls, takes messages and provides information regarding the facility and program by utilizing all available resources.
Resolves customer complaints, solicits feedback to improve quality of service, and takes corrective action, if needed.
Assists with planning, coordination and execution of activities and events associated with the program.
May be required to drive an 8 or 15 passenger van and is responsible for comfort and well being of passengers while ensuring participants are equipped with proper equipment and attire. Incumbent maintains participant counts, trip records and logs.
Maintains custody of equipment assigned to the activity or trip, advising supervisor of status, any necessary repairs and need for supplies, parts or replacements.
Using point of sales and computer programs, the incumbent may register customers for all Fleet & Family readiness classes and trips, check equipment in and out, maintain records and report and collect fees.
The incumbent monitors and leads scheduled recreational programs for a multi-station customer facility that may include, but is not limited to, a computer area, gaming area, movie/TV room, reading area, bowling lanes, batting cages, auto hobby stalls, and small snack bar. The incumbent performs minor housekeeping to assist in keeping workspace and facility safe, clean, neat and organized and reports facility issues to the building manager, supervisor or emergency services when appropriate.
The incumbent assists any operational situations that may occur.
The incumbent will assist with training on established recreation center policies and procedures, and may assist in the preparation of a work schedule.
The incumbent performs minor clerical duties such as data entry, record keeping, financial tracking and inventory updates; maintains and updates bulletin boards and facility signage ensuring the facility's neat appearance; assists with the purchase of supplies, materials and equipment for the facility and program.
The incumbent performs other duties as assigned.

Requirements

Conditions of employment

Must have a valid driver's license and may be required to drive government vehicles including light trucks and up to a 15-passenger van.
May be required to obtain and maintain food handlers' certification, CPR and First Aid certification within 90 days of hiring.
Must be 18 years old or older.

Qualifications

The incumbent must have one-year practical work experience including direct customer service.
Incumbent must have at least one year experience handling cash and utilizing a point-of-sale system.
Basic computer knowledge is required (data entry, word processing, internet, electronic mail).
Must be able to perform basic mathematical computations.
Must be able to communicate effectively and courteously, using proper English grammar and punctuation.
Must be able to follow verbal and written direction, and present a neat, clean appearance

Education

High School diploma or equivalent required.

Must upload proof of education.

Additional information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.

Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Northwest Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

Résumé: Resume limited to 2 pages showing relevant experience (cover letter optional). For more guidance about the 2-page limit on resumes, visit here: Resume Requirements.
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRNW Installations. This applies to everyone, including the following: but not all inclusive:

Vendors
Dependents aged 18 and older
Service Providers
Veterans with service-connected disabilities
Contractors
Visitors (includes visitors in same vehicle with CAC holder)
Transportation services (taxi, limo, ride share)
Agent, Assist, Aid, Care Giver Letters
Au Pairs, Child Care Providers

What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:

U.S. passport or passport card
Military ID card (Common Access Card or CAC, DoD retired ID card)
Permanent resident card (Green Card)
Transportation Worker Identification Credential (TWIC)
Enhanced Driver's License (EDL)
Other forms of identification accepted by the Department of Homeland Security
How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:
Proof of identity (e.g., birth certificate, passport)
Proof of Social Security number (e.g., Social Security card)
Two proofs of residency (e.g., utility bills, bank statements)

NOTE: The specific requirements for Washington State are provided at the following website: https://realidwa.com/ .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) 03/31/2026 on the closing date to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/ It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated.

For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

NRNW NAF HRO

Email: cnrnwn9nafhr@us.navy.mil

Address: NAVBASE Kitsap Bremerton
1103 Hunley RD
Bldg 94
Silverdale, WA 98315
US

Next steps

**First review 03/03/2026**

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

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