Summary
Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR)Community Recreation program that may include special events, recreation information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-n-go, movies, and outdoor recreation.
Duties
The varied nature of the program offerings, facilities and customer recreational interests requires a diverse collection of knowledge, skills and abilities. The incumbent will be trained in program standards and is expected to have knowledge of the Community Recreation program. The incumbent will often be required to work directly with customers, supervisors and contacts from other departments to obtain answers to questions, or to handle situations.Duties include, but are not limited to:
- Provides customer service, information and support of Community Recreation programs
- and activities. Service to MWR customers includes, but is not limited to: checking patron
- eligibility to ensure authorized use of recreation facilities, resources and equipment,
- providing information about activities and program offerings, opening and closing
- facilities, ordering and restocking supplies, and preparing snack bar menu items or prepackaged
- retail items.
- Collects fees from customers associated with sales of tickets, retail and rental items, as
- well as from classes, trips, and various other Community Recreation programs using
- Point of Sales (POS) and computer programs.
- Is accountable for the accuracy of daily sales transactions and completes a Daily Activity
- Report (DAR) at the end of every shift.
- Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins
- and event registrations.
- Checks Community Recreation equipment and resources in and out, collects any
- applicable rental fees, inventories items and completes inspections upon return.
- Notifies supervisor or program lead if damage or loss has occurred.
- Ensures all rental or check-out forms are properly completed and reservation and checkout
- procedures are followed.
- Conducts inventory, maintains inventory controls and maintains equipment for proper
- accountability of program equipment and resources.
- Assists in administering traditional and non-traditional workshops, clinics and events in a
- variety of leisure and recreation skills subject areas, in tune with offerings popular in the
- local area, including but not limited to camping, cycling, sailing, backpacking, canoeing,
- snow skiing, hiking and water sports.
- Provides recreation experiences related to leisure skill sets in the form of day and
- weekend trips.
- Assists in day-to-day administration of multiple programs to which assigned. Tasks
- include submission of event after-action reports, patronage data collection and entering
- program data.
- Performs inventory of various types of equipment, retail goods, supplies and items
- deemed to have cash value.
- Performs administrative duties, all of which are accomplished through a variety of means,
- including computer software programs which track resource inventories, patron
- usage/comments, and program standards metrics.
- Assists with recruitment, training and scheduling of Community Recreation staff.
- Actively supports the command statement on adherence to EEO principles and policies.
- Assists in the planning, coordinating, publicizing, marketing and execution of MWR
- programs and special events.
- Performs entertainment and promotion scheduling.
- Assists in updating of electronic and multi-media support tools, as needed.
- Seeks ways to promote MWR facilities and events through outreach opportunities on
- base.
- Promotes use of recreational E-reading resources available through online MWR Library
- Program resources.
- Develops working partnerships with both on base and off base organizations (park
- districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR
- programs.
- Performs community outreach to assist in the development of contacts.
- Assists in the creation of professional proposals, execution of agreements and follow-up.
- Researches and provides information and referral for a variety of recreational
- opportunities for individuals/families on and off the base.
- Adheres to NAVMED P-5010 sanitation requirements.
- Initiates and follows up on maintenance trouble calls to get equipment/facility issues
- resolved.
- Provides support for Community Recreation event set up and break down.
- Performs other duties as assigned as they pertains to the duties of this position.
Requirements
Conditions of Employment
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- Must have or be able to obtain within 90 days of being placed in the position and maintain a valid state drivers’ license in order to transport patrons off base.
- Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRH Installations. (Review required documents section for more information.)
- Must be C.A.R.E trained, hold an Emergency First Responder or CPR First Aid certification, and a Food Handler certification OR be able to obtain these trainings/certifications within 90 days of being placed in the position.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate must possess:
- Combination of experience related to customer service and or recreation activity based
- functions.
- Ability to organize, plan, administer special events and entertainment activities.
- Must be able to work independently, make sound decisions and have the ability to
- communicate effectively, both orally and in writing.
- Knowledge of the goals, principles, techniques and procedures used in organizing,
- planning and conducting leisure time activities.
- Knowledge of the Navy MWR mission and the entire scope of Community Recreation
- activities and their suitability for individuals, groups, ages and interests.
- Knowledge of the functions, procedures, and operations of recreation activities.
- Must have strong customer service skills.
- Ability to maintain records, compile and organize data for reports, and perform research
- on recreation topics for dissemination to customers.
- Ability to follow oral and written instructions.
- Knowledge of computers, office procedures and print production.
Works under direct supervision of the Community Recreation Manager. The supervisor sets general overall program and management objectives, but the employee is expected to carry out assignments independently. Works under general supervision, following established policies and procedures. Supervisor issues general instructions and explains how work is to be completed. Refers to supervisor or higher grade leadership about problems and actions requiring deviation from established procedures. Supervisor spot checks work for adherence to established methods and procedures. Work may require considerable physical exertion while instructing or guiding participants in a variety of activities. Work may require sitting, walking, long periods of standing, bending and lifting of moderate heavy items up to 40 pounds, occasionally required to lift heavier items. Work may require lifting items such as papers, books, rental equipment, and athletic equipment. Work may require working outside for special events or leading outdoor outings or group trips. Work is performed both indoors and outdoors, without a fixed schedule. Administrative work is performed in a normal office setting. Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises. Subject to recall. Wears protective clothing and equipment as situations warrant.
Education
This position does not have a positive education requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
*Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
*Intermittent / Flexible Scheduled employees are ineligible for benefits and paid time off.
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.
The complete application package must be submitted by 11:59 PM (EST) on 11/07/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12821998
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.