Summary
About the position:
This position will be assigned to the Information, Tickets, and Tours (ITT) at the Community Center on Joint Base Langley-Eustis, VA.
This is a Regular Full Time position with a guaranteed 35 hours/week.
Position is subject to an irregular tour of duty.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
- Plans, organizes, schedules and coordinates nonrecurring program segments in accordance with guidelines to support community interests and needs. This includes arranging for supplies and support services such as transportation and drivers, facilities, security and funding.
- Responsible for ticket resale, tours, and special events.
- Works with Marketing department to ensure the ITT program and its activities are well publicized.
- Negotiates contracts with vendors and is responsible for the accurate and proper receipt, control and distribution of tickets. Arranges various tours, trips, and other travel attractions to include obtaining brochures, discount cards, details, requirements, and related publicity.
- Provides patrons with tour/trip information such as departure times, arrival times, ensures payments are received in a timely fashion and ensures the safety and comfort of patrons. Resolves customer complaints and arranges adjustments or refunds, and answers sensitive questions regarding established policies, type of merchandise available, price limitations, and identification requirements.
- May act as tour escort for in-state and out-of-state tours by accompanying group, acting as guide, insuring transfers and reservations are in order and accounting for passengers to insure a successful trip.
- Trains other Community Center employees who may also be required to sell tickets while maintaining program oversight.
- Accounts for all ITT funds and assets, controls the security of cash registers, ticket stock, daily sales receipts. Prepares daily activity reports and makes appropriate deposits to the Central Cashier. Maintains accountability of a large resale inventory in excess of $10,000. Maintains financial and customer usage data and analyzes programs offered. Provides input for preparation budget and capital requirements for ITT program.
- Evaluates popularity and marketability of all tickets to establish sales trends, reorder levels, and determine if tickets sales are to be continued or terminated.
- Utilizes Microsoft Office programs to include Word, PowerPoint, Excel and other software applications in the course of performing daily duties.
- Advises Manager in related matters of personnel administration. In supervisor's absence, acts as Lead providing direction and guidance based on established activity/program guidelines.
- Observes all safety rules and regulations pertaining to vehicle operation. Performs pre-check and post-check on all equipment used to include tractors and vehicles. Monitors equipment and vehicles during use an reports any issues immediately. Operates a Government Vehicle in the course of duties.
If interested in applying for this position you may preview the online application:
https://apply.usastaffing.gov/ViewQuestionnaire/13018189
Requirements
Conditions of employment
- To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years.
- This position requires the incumbent to be 18 year of age or older.
- This position requires the incumbent to complete a background investigation with favorable results.
- This position requires the completion of a pre-employment Physical Examination.
- This position requires incumbent to possess a valid motor vehicle license.
- This position is subject to irregular tour of duty.
- This position is subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/04/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Must have experience which provides a thorough general knowledge of the goals, principles, methods and techniques of the broad field of recreation and a thorough understanding of the recreation and leisure interests. Experience in administrative work which demonstrates possession of the knowledge, skills, and abilities to perform the duties of the position successfully. Must possess extensive knowledge and skill in oral and written communication to insure appropriate interaction with vendors and customers. Must possess skill in office computer applications such as Microsoft Word, PowerPoint, Excel and other software applications. Familiarity with purchasing procedures, knowledge of product sources, transportation methods, and payment procedures is desired.
Work requires frequent walking, standing, bending, stooping, climbing, and carrying. Frequently lifts and carries items weighing over 50 pounds. Frequently exposed to possibility of cuts and serious injuries and/or falls. Works both indoors and outdoors. Exposure to elements, cold and heat, humidity, rain, drafts, dirt, dust, and noise. Special care is required to avoid serious injury.
Education
This position does not allow for education substitution.
Additional information
- Individual must fully meet qualification/eligibility/background requirements for this position.
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
- Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required Documents
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
As described above, your
complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 08/04/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.