Summary
About the position: This position will be assigned to the Community Activity Center on Holloman AFB, New Mexico.
This is a Regular Full Time (RFT) position with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave).
Incumbent may work out of normal duty hours with occasional weekends.
This job is open to
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
The primary purpose of this position is to manage Information Tickets and Travel (ITT) operations/activities to maximum efficiency and economic return of investment(s).
The primary duties of this position include but are not limited to:
- Interprets higher-level directives and develops procedures/guidelines to ensure high standards in recreational/promotional programs.
- Oversees the establishment, review, and evaluation of ticket sales and analysis of market trends to maximize customer satisfaction.
- Serves as the ITT liaison and negotiates group pricing for admission/travel for sporting events, tours, concerts, and performing arts venues.
- Assists unit leadership in the establishment of financial goals, budget preparation, and analysis of financial results of ITT operations.
- Coordinates with the Marketing Office to prepare advertisements and maximize publicity of ITT initiatives to base populace.
- Supervises the Point-of-Sale Cash Register System, programming new tickets, correcting errors, and producing reports as required.
- Uses government-approved purchasing methods to procure tickets from vendors.
- Responsible for purchasing and maintaining physical ticket inventory.
- Research and edits information on the local area and surrounding points of interest to provide customers with current information.
- Operates various software programs to create advertising fliers, brochures, and materials for distribution and bulletin boards.
- Generates correspondence with internal and external agencies via methods such as e-mails, memorandums, letters, and faxes.
- Responsible for balancing ITT accounts as required per applicable directives and coordinating sales balances with the finance office and all vendors and attractions to certify expenditures.
- Maintains program records and receipts in an orderly fashion to be made available upon request for inspections and financial audits.
- In the absence of guidance, establishes policies and procedures concerning ITT operations to ensure highest customer satisfaction.
- Responsible for assigning escorts for local trips and/or tours to maintain customer accountability and resolve issues as needed.
- Acts as the Community Center Manager in the Manager's absence.
- Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12557249
Requirements
Conditions of Employment
- This position requires the incumbent to complete a background investigation with favorable results.
- This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
Qualifications
The Area of Consideration for this vacancy announcement is US Citizens and legal US residents within a 100-mile radius of Holloman AFB, New Mexico. Recruitment limited only to the local commuting area of Holloman AFB.USAJobs profile address must reflect an address within a 100-mile radius of Holloman AFB, New Mexico.
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/27/2024
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
- Practical knowledge of ITT procedures and the hospitality industry.
- Proficiency in computer use to include software applications such as Microsoft Office (Word, Excel, Publisher, PowerPoint, etc.).
- Must have knowledge of basic accounting practices and knowledge of cash handling procedures, bank deposits, inventory control, and cash register systems.
- Prior customer service experience is required.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required Documents
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 09/27/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
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