Region MWR/Unaccompanied Housing (UH) Support Manager Job in Keyport, WA

Vacancy No. 25-12804250 Department Commander, Navy Installations
Salary $83,000.00 to $94,000.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 9/18/2025 Close Date 9/24/2025
Job Link Apply Online Who may apply Public
Locations:
Keyport, WA


Summary

Within the Commander Navy Region Northwest Fleet and Family Readiness Program(N9) this position functions as the Region Morale, Welfare, and Recreation (MWR) Unaccompanied Housing (UH) Support Manager in support of the Housing Division(N93). Responsible for the implementation of the Memorandum of Agreement (MOA) between NW Region MWR and the Housing Program. This position will provide oversight and compliance assurance to meet the requirements and expectations outlined in the MOA.

Duties

  • Operates a professional Department of Defense (DoD) UH operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for Permanent Party Sailors, Students and other authorized categories.
  • Responsible for the efficient and proper use of funds associated to the MOA to include labor, equipment and supplies.
  • Provides customer-facing integration, execution, and management of services and resources at the installation level.
  • Ensures the safety and security of tenants, guests, associates, and lodging assets.
  • Participates in the development and execution of the Region's annual business plan and budget.
  • Ensures UH business plan objectives associated with the MWR & MOA are met.
  • Ensures proper response to all tenant comment card surveys in a professional and timely manner and in accordance with program standards.
  • Attends Commander Navy Installation Command (CNIC), Region, and Installation lodging training to ensure proper training of employees to meet program standards and developmental expectations, and that training efforts result in improving performance in operational management and service delivery. Examples include professional certifications; CNIC hosted management training; CNIC approved on-line training; and achieving property accreditation when required.
  • Manages and participates in improvement efforts.
  • Demonstrates proficiency and knowledge with barracks management processes and reporting systems.
  • Utilizes the enterprise Military Housing (eMH) System to access tenant information and retrieve information for analytics, reporting and forecasting.
  • Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority.
  • Assesses trends and problems that span the operation; recommends and implements necessary changes; and evaluates results.
  • Provides support for a recurring facilities preventive maintenance program and ensures received maintenance requests are routed to the correct office.
  • Meets program standardization goals and participates in barracks improvement processes and UH work groups.
  • Maintains fiduciary accountability for the safeguarding of all funds in accordance with government financial guidelines associated with the MOA.
  • Ensures compliance with Navy UH regulations, instructions, directives, and guidance.
  • Trains staff on UH program, policies, and the eMH system.
  • Participates and assists in the UH Tenant Satisfaction Surveys (TSS).
  • ??Work closely with the Region UH Manager in support of process improvement and implementation, procedural guidance, training, and program objectives.
  • Forms partnerships with UH Management, Installation Program Directors, and Military Counterparts.
  • Acts as an eMH system Subject Matter Expert (SME).
  • Provides supervisory technical oversight for three or more site subordinates at the NF3/GS7 level.
  • Conducts monthly, at minimum, visits at each subordinate site and conduct an operational review.
  • Identifies and implements corrective measures, changes and improvements.
  • Assesses and investigates problems in any or all management phases.
  • Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.
  • Guides the resolution to controversial situations for matters not resolved through Installation level actions.
  • Establishes objectives and planning, assigning, and setting priorities for accomplishment of workload.
  • Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities, performing this directly with Installation MWR & UH MOA employees.
  • Evaluates the performance of subordinate supervisory employees.
  • Provides advice, counsel, or instruction on work or administrative matters.
  • Ensures staff receive proper training to fulfill requirements of their positions.
  • Generates requests for personnel actions as required.
  • Interviews candidates and makes or approves selections or reassignments of subordinate personnel.
  • Effects serious disciplinary measures.
  • Oversee employee development and makes decisions on non-routine or costly requests; approves expenses; recommends awards; ensures compliance to CNRNW Dress Code Policy; ensures employees are outfitted with proper uniform attire.
  • Works to improve corporate image and quality of work and devises strategies for cost and timesaving.
  • Prepares or approves Performance Standards, ensuring equitable standards and rating techniques are applied.
  • Has a continuing responsibility to actively support and promote all aspects of the command EEO program including: Affirmative Employment Plan, Federal Equal Opportunity Recruitment, Disabled Veteran, Handicap Program and all EEO committee assignments of employees.

Requirements

Conditions of Employment

  • Must meet Federal Employment suitability requirements and successful completion and maintenance of National Agency (NACI) background check.
  • Must possess a valid driver’s license, as travel to other facilities may be required within the normal scope of duties.
  • This position may require work of various shifts including nights, weekends, and holidays.
  • Incumbent may be considered “ALPHA” personnel, and therefore subject to work during inclement weather or other states of emergency.

Qualifications

  • The incumbent should have a minimum of five (5) years experience in a position related to a lodging operation, with at least three (3) years supervisory experience. Professional knowledge of lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations.Knowledge of daily operations of government-owned permanent party barracks, student barracks, or similar hospitality management operations to include safety, environmental and fire prevention regulations and practices; barracks management procedures; front desk operations; housekeeping procedures; and facility maintenance principles and practices.
  • Knowledge of an automated property management systems. Experience with Enterprise Military Housing (eMH) is desirable.
  • Ability to handle a wide range of policies and regulations pertaining to often complex situations involving the utilization of government-owned housing facilities.
  • Knowledge of federal and state laws, regulations, and policies required to effectively manage human resources requirements (e.g., recruitment and hiring practices, performance management, compensation and pay rules, etc.).
  • Knowledge of techniques to mentor, motivate and coach subordinate employees and skill in leadership practices.
  • Ability to use range of software applications for communication and management functions (e.g., Word, Excel, PowerPoint, Outlook, etc.).
  • Ability to independently plan, develop, prioritize and manage continuing projects, operations and programs.
  • Ability to analyze and prepare clear, concise, and technically sound reports related to work within the housing program.
  • Ability to develop and effectively deliver presentations and/or training.
  • Ability to communicate effectively both orally and in writing, in English.

Education

A bachelor's degree in Business, Hotel Management, or related field is preferred, but may be substituted with experience or combination of education and experience.
**If requesting education as a substitution for any experience, all transcripts must be attached with submission to be considered.**

Additional information

Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

  • Résumé
  • Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
REAL ID
  • Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRNW Installations. This applies to everyone, including the following: but not all inclusive:
    Vendors
    Dependents aged 18 and older
    Service Providers
    Veterans with service-connected disabilities
    Contractors
    Visitors (includes visitors in same vehicle with CAC holder)Transportation services (taxi, limo, ride share)Agent, Assist, Aid, Care Giver Letters
    Au Pairs, Child Care Providers
    What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:

  • U.S. passport or passport card

  • Military ID card (Common Access Card or CAC, DoD retired ID card)

  • Permanent resident card (Green Card)

  • Transportation Worker Identification Credential (TWIC)

  • Enhanced Driver's License (EDL)

  • Other forms of identification accepted by the Department of Homeland Security

  • How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:

  • Proof of identity (e.g., birth certificate, passport)

  • Proof of Social Security number (e.g., Social Security card)

  • Two proofs of residency (e.g., utility bills, bank statements)

NOTE: The specific requirements for Washington State are provided at the following website: https://realidwa.com/ .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 09/24/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12804250It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

NRNW NAF HRO
Address
NRNW Region NAF HR Office
1103 Hunley RD
Bldg 94
Silverdale, WA 98315
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.