Regional Emergency Response Dispatcher Oa Job in JACKSONVILLE, FL

Vacancy No. DE-11254131-22-DAJ Department Commander, Navy Installations
Salary $39,311.00 to $56,790.00 Grade 6 to 7
Perm/Temp Permanent FT/PT Full-time
Open Date 10/11/2021 Close Date 1/11/2022
Job Link Apply Online Who may apply Public
Locations:
JACKSONVILLE, FL

Job Description (Please follow all instructions carefully)
Overview
  • Open & closing dates

    Opening and closing dates 10/11/2021 to 01/11/2022

  • Service

    Competitive

  • Pay scale & grade

    GS 6 - 7

  • Salary

    $39,311 to $56,790 per year

  • Appointment type

    Permanent

  • Work schedule

    Full-time

Locations

10 vacancies in the following location:

  • Naval Air Station Jacksonville , FL
Relocation expenses reimbursed

No

Telework eligible

No

This job is open to
  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens

Announcement number

DE-11254131-22-DAJ

Control number

616891000

  • Duties
    Duties Summary

    This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

    Learn more about this agency
    Responsibilities
    • You will receive emergency and non-emergency requests by telephone, mobile radio, mobile data computers or automatic alarms.
    • You will determine the response agency and services to be rendered in accordance with established guidelines.
    • You will be responsible for obtaining the necessary information from various monitoring sources or individuals and dispatching police, fire and medical emergency services assets for Department of Defense installations.
    • You will service as the key point of contact between field personnel, station management and other representatives of other public safety agencies during emergency response operations or assignments.
    • You will screen incoming communications and prioritize emergency/non-emergency calls and situations, making immediate decisions regarding the deployment of personnel, equipment, and deployment location.
    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    7

  • Job family (Series)

    2151 Dispatching

  • Requirements
    Requirements Conditions Of Employment
    • Must be a US Citizen.
    • Must be determined suitable for federal employment.
    • Must participate in the direct deposit pay program.
    • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
    • Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
    • Males born after 12-31-59 must be registered for Selective Service.
    • This is a bargaining unit position.
    • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
    • You will be required to successfully complete a pre-appointment physical examination.
    • You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
    • This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
    • You must have color vision adequate to distinguish between green, red and yellow lights on alarm and equipment control panels and to read information from a multi-colored computer screen.
    • You must be able to use a computer keyboard and perform frequent, repetitive typing motions.
    • You must be able to clearly hear conversations over the phone, radio and telephone operator headsets, with or without hearing corrective devices, regardless of the age or sex of the caller and to distinguish different alarm tones used in dispatch.
    • You must be able to write and speak English clearly and distinctly in order to be easily understood over the telephone and radio.
    • During emergencies, you may be required to work long periods without breaks.
    • You will be required to work a rotating schedule which includes day, swing, and night shifts including weekends and holidays.
    • You will be subject to mandatory overtime and recall.
    • You will be categorized as mission essential and as such may be ordered to report to duty for extended periods under emergency conditions.
    • You will be required to take limited medical surveillance examinations to assess your medical qualifications for duty including hearing and vision testing.
    Qualifications
    This position requires the ability to type at least 40 words per minute.

    GS-7: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Receiving and processing 911 calls of incoming fire alarms, emergency, and non-emergency calls for fire, medical, and police assistance; 2) Dispatching emergency services to the scene of emergencies based on the capacity of the personnel and apparatus being dispatched; 3) Providing information and initiating directions to incoming callers; and 4) Recording pertinent data, events, and logs.

    GS-6: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations.

    Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2100/dispatching-series-2151/
    https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=GS-CLER

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
    Education

    This job does not have an education qualification requirement.

    Additional information

    This announcement uses the Defense Industrial Base, Major Range and Test Facilities direct hire authority to recruit and appoint qualified candidates to certain positions in the competitive service.

    This position is covered by the Department of Defense Priority Placement Program.

    A forty hour work week is typical for this position.

    You will be required to attend and satisfactorily complete the following training/certification prior to advancement, within 8 months of appointment, and renew qualifications at required frequency: Telecommunicator, Incident Command System (ICS), Emergency Medical Dispatch (EMD) and cardiopulmonary resuscitation (CPR).

    Work is performed in a climate controlled communications facility. Although the physical activity of this job is that of an office environment, the emergency nature of the work, the rigid time constraints for response actions, the emotional state of the persons calling for service and the nature and consequences of the decision you will be required to make categorize this position as one of high mental and emotional stress.

    Recruitment incentives may be authorized to eligible new hires.

    A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized.

    If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.

    Several vacancies may be filled.

    A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

    Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf.

    Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.

    How You Will Be Evaluated

    In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

    As vacancies occur, the Human Resources Office will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this flyer. You will be rated based on the information provided in your resume, along with your supporting documentation.

    If selected, you may be required to provide additional supporting documentation.

    If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, you may be found ineligible/not qualified.

    Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    All qualification requirements must be met before being considered for any vacancies.

    Background checks and security clearance
    Security clearance

    Secret

    Drug test required

    No

  • Required Documents
    Required Documents

    A complete resume is required. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer's name, starting and end dates (Mo/Yr), hours per week, and pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience.TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume.

    Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.

    Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume or assessment questionnaire regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified.

    Are you a veteran claiming 5-point veterans' preference or claiming sole survivorship preference? You must submit a copy of your latest DD-214 Certificate of Release or Discharge from Active Duty (any copy that shows all dates of service, as well as character of service [Honorable, General, etc.] is acceptable) OR a VA letter that shows dates of service or service connected disability AND character of service. If you have more than one DD-214 for multiple periods of active duty service, submit a copy for each period of service. If you were issued a DD-215 to amend aforementioned information on the DD-214 you must submit that too. If you are not sure of your preference eligibility, visit the Department of Labor's website: Veterans' Preference Advisor

    Are you a disabled veteran or claiming 10-point veterans' preference?
    If you are eligible to claim 10 point veterans preference you must submit a DD-214 Certificate of Release or Discharge from Active Duty as described above for 5-point preference.

    You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf.

    Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

    Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application. You must provide an un-sanitized version of the documents if you are selected.

  • Benefits
    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    http://www.secnav.navy.mil/donhr/Benefits/Pages/Default.aspx

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply
    How to Apply

    Interested Applicants must submit resumes/application packages to:

    ANNETTE.C.WOODWARD.CIV@US.NAVY.MIL

    Please include ANNOUNCEMENT NUMBER (DE-11254131-22-DAJ) in the subject line of your email.

    Facsimile applications will not be considered.

    All resumes/applications must be received no later than the close date of this flyer.

    It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant.

    Failure to submit a complete application package will result in an ineligible rating and loss of consideration.

    Agency contact information Annette Woodward Annette Woodward
    Address

    COMNAVREG SE JAX
    PO Box 102
    Jacksonville, FL 32212-0102
    US
    Learn more about this agency

    The Navy and Marine Corps team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training. From pipefitters to accountants, scientists to engineers, doctors to nurses-the careers and opportunities to make a difference are endless.

    Civilian careers-where purpose and patriotism unite!

    Visit our careers page

    Learn more about what it's like to work at Commander, Navy Installations, what the agency does, and about the types of careers this agency offers.

    http://www.secnav.navy.mil/donhr/Pages/Default.aspx/

    Next steps

    Qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

    Our evaluation will be based on the information you provide. You should expect that we will verify performance, suitability, and security information and take that information into account in making employment offers.

    NOTE: Due to COVID19, if you have any questions or need assistance, please email the DON Employment Information Center at DONEIC@navy.mil

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.