Regional MWR Program Manager

Clarification from the agency

Current CNIC Employees only.

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

MAJOR DUTIES AND RESPONSIBLITIES:

Program Administration, Analysis, and Oversight duties include but are not limited to:

• Plans and executes Regional MWR Programs through the administration, operation, and technical direction of all delivery systems and program components.
• Manages, administers, and provides technical direction of MWR programs within Navy Region Southeast.
• Staffs/drafts replies to, or endorsements on correspondence about issues of the division which may include coordination with staff members of CNRSE staff, MWR Departments, CNIC, other services, Office of the Secretary of Defense, Secretary of the Navy (SECNAV), or higher authority as necessary.
• Periodically visits and tours other operations and incorporates best practices.
• Evaluates, suggests, and serves as the technical expert to the Director for QOL Programs in matters relating to MWR.
• Constantly updates and evaluates program components which are essential for provision of appropriate MWR programs and services.
• Collaborates with Ashore Galleys for integrated food service approach.
• Collaborates with Child and Youth Programs for integrated family readiness approach Liaison with CNIC Fleet Readiness.
• Obtains additional revenue to offset program expenses through an aggressive sponsorship and advertising program.
• Develops and oversees Executive Level Intern Program for MWR activities.
• Maintains database of installation programs, services, facilities, and specialized equipment.
• Makes changes in organization of work and or assignment of functions to improve workflow, promote job satisfaction and increase productivity and cost effectiveness.
• Recommends and justifies revisions in staffing levels, work priorities and deadlines.
• Responsible for affecting appropriate position management principles throughout the program.

• Performs special projects and research/studies in coordination with the CNRSE QOL Regional Program Director and various military and civilian professional technical experts in the development, administration, or operation of MWR programs and facilities.
• Assists installations in working towards achieving MWR Accreditation.
• Prepares information, analysis, and follow-up reports following site visits, conferences, meetings, briefs, or presentations.

• Interprets policy for MWR programs and operating policies that affect elements of the CNRSE MWR division and other MWR agencies and formulates correspondences concerning questions or policies for signature by the N92 or N9.
• Responsible for ensuring that each department is operated in compliance with CNICINST 1710.3, and all other applicable instructions and regulations and generally accepted standards of the profession.
• Technical authority for MWR manuals, instructions, and policy statements.

• Works with various teams to ensure regional Quality of Life Services Office (QOLSO), and at times installation business offices, are operating most efficiently and effectively.
• Promotes internal and external customer service and continuously keeps own skills alive by ongoing customer service training as provided.
• Performs general office functions including but not limited to filing, answering email, answering phones, copying, faxing, scanning, handling mail/FedEx, sorting mail, requesting supplies, etc.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be a currently CNIC Employee to apply.
• Must be willing to live within a 50-mile radius of NAS Jacksonville (32212).
• Must be willing to obtain and maintain a Secret Security Clearance and agree to an Executive Branch Personnel Confidential Financial Disclosure Report.
• Occasional travel of approximately 50% may be required.
• Must be a US Citizen in order to hold a secret clearance.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

A qualified candidate must possess the following:

• Knowledge of the application of the principles, concepts and methodology for the management of Navy MWR programs.
• Knowledge of appropriate DoD, SECNAV, CNIC, and other program policies and regulations covering all areas of administrative and operational policies and procedures.
• Ability to formulate management techniques or practices to accommodate unique or special problems or situations related to MWR.
• Skill and ability to perform as a leader to influence the actions of others in obtaining cooperation and assistance to accomplish the MWR mission.
• Knowledge and skill in the application of a wide range of qualitative methods for the assessment, improvement, and effectiveness of complex management programs and systems.
• Skill in program planning and projection, organizing, and administration to devise and carry out the variety of exceptionally complex program components and services in Navy Region Southeast.
• Knowledge of Equal Employment Opportunity program and objectives.
• Knowledge of budgeting, financial management and planning, project planning and initiation including knowledge of construction and special projects.
• Skill in the use of computers, a variety of software programs and methods of record keeping.
• Skill in writing reports and correspondence.
• Skill in dealing tactfully with contacts and utilizing negotiation skills.
• Ability to conduct orientations, briefings, general meetings, and extensive in-service staff training.
• Ability to appraise different program elements, and evaluate similarities and differences according to their respective missions as they relate to the regional MWR Programs.
• Ability to communicate effectively both orally and in writing.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION:

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

• Resume - limited to two pages, must use Time New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - https://help.usajobs.gov/faq/application/documents/resume/what-to-include
• Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
• Proof of certification, if applicable to position requirements.
• If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
• If you are a current federal employee, submit your last three evaluations.

APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.

WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:
1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
To claim this preference, you MUST:
-Submit a copy of your BBA Separation Notification indicating eligibility for RPL.

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
-Submit sponsor's PCS orders to installation you are applying for; AND
-If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.

3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.

To claim Veteran's preference, you MUST:
-Submit a copy of your DD-214 (member 4 copy); AND
-Submit completed SF15 from the Veterans Administration (VA); AND
-Submit any other supporting documentation (disability, official statements, proof of service, etc)

To claim Gold Star Veteran's preference, you MUST:
-Submit completed SF-15 from the Veterans Administration (VA); AND
-Submit a legible copy of DD-1300; AND
-Submit any other supporting documentation (official statements, document of service, court decree, etc).

***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.

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