Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Program management duties comprise 80% of incumbent's time and include but are not limited to:
Serves as the N92 Program Manager and principal advisor to N9 FFR Director, NRMA, for all matters pertaining to MWR, and Galley programs, policies, and services, including all associated financial and policy support functions. Responsible for ensuring timely, accurate and consistent execution of Department of War, Department of the Navy, and Commander Naval Installation Command plans, guidance and policies pertaining to management, operation, and administration of programs, facilities and services. The incumbent formulates, manages and ensures compliance with program related policies originated by CNRMA. Establishes and coordinates the overall achievement of operational and strategic management goals for NRMA N92 programs. Responsible for the overall planning, management and oversight of operations associated with all MWR and Galley programs and activities located throughout the MidLant Region. These programs and activities include but are not limited to: Indoor/Outdoor Fitness and Recreation programs and Deployed Forces Programs; Community Recreation and Business Activity Services . May provide oversight of the MidLant School Liaison Program. Provides oversight of all renovation, remodeling, alteration, minor construction and major construction involving all N92 facilities in close collaboration with N94 Services, NAVFAC and CNIC. Reviews requests, sets priorities and approves funding for the repair of existing N92 buildings. Evaluates requirements, sets priorities and directs the planning and coordination of future construction, renovation and remodeling projects to fulfill mission needs, including those funded by MILCON, O&MN, and NAF. Responsible for ensuring the proper management, control and use of N92 program financial resources, APF and NAF for CNRMA. Supports the overall management, administration and professional development of MWR and Galley Civil Service and NAF employees. Assess, evaluate and monitor the needs and preferences of eligible patrons; measures/evaluates customer satisfaction levels for existing program improvements, and utilizes business and communication strategies to maximize the reach, informing and attracting eligible patrons to the various N92 services programs. Conducts regular installation and program site visits within MidLant Region to evaluate the condition of programs and facilities, communicate with local leadership. Communicates and works with installation Commanding Officers, Executive Officers, Installation N9 Directors and/or N92 Installation Program Managers on a recurring basis to ensure that equitable and consistently high standards of performance and customer service are being maintained in the management and operation of programs and services. Identifies, on a continuing basis, areas for potential improvement in the management and operation of programs, including opportunities for controlling costs and/or realizing increased revenues through new ventures and right-sized services. Receives general guidance and direction from the NRMA N9 Director and is delegated the authority to represent at meetings/conferences pertaining to N92 programs, policies, operations and services. Hosts meetings and conferences to communicate and discuss matters of similar content and importance to Region and Installation managers and supervisors. Communicates directly with professional counterparts at CNIC (N92) and OPNAV (N46) on matters pertaining to N92 program policies and operations. Maintains liaison with management personnel of other military services, outside agencies and professional organizations that are involved in service type programs and operations. Manages/directs the general administration of the Regional N92 programs to ensure the timely and complete submission of the required technical, administrative and financial reports to higher authority. Reviews/directs official/unofficial correspondence pertaining to the management, operation, and administration of the N92 Programs. Administers and ensures compliance with comprehensive Region fire, safety, sanitation, security, facilities, and environmental and occupational health programs. Carries out Equal Employment Opportunities (EEO) policies and communicates support of these policies to subordinates.
Management/Supervisory duties comprise 20% of incumbent's time and include but not limited to:
Directly supervises (1) NF-03 Administrative Assistant (1) GS-13 Region Galley Program Manager and (1) NF 04 Deployed Forces Program Manager. Carries out Equal Employment Opportunities (EEO) policies and communicates support of these policies to subordinates.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)
• Must complete annual ethics training and submission of a Confidential Financial Disclosure Report (OGE-450) within thirty (30) days of hire and annually thereafter.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

• Extensive knowledge of the goals, principles and techniques of the administration, management and financial processes of a large community, industrial or military community support program.
• Extensive executive experience that demonstrates success in developing, managing and evaluating programs for many commands, and operations.
• Knowledgeable in the application of a wide range of quantitative and qualitative methods for assessment, improvement and effectiveness of complex management programs and systems.
• Comprehensive knowledge of appropriate DoW, DoN, CNIC and other policies and regulations covering all areas of N92 operations, resourcing and administration.
• Ability to interpret complex instructions, directives, and correspondence and to apply them to specific situations in the management and operation of N92 programs.
• Mastery knowledge of personnel management, food and beverage management, recreation, fitness, sports, community recreation, galley management, and complete command of NAF and APF financial management, including budgeting, cost and profitability analysis, internal controls, auditing, acquisition, contract administration, IT/POS functions and facility management. Must be able to discuss, evaluate and make decisions involving all aspects of N92 programs, policies and operations. Must be able to travel, visit other activities, appraise different program elements and evaluate similarities and differences.
• Possess the expertise and acumen to originate correspondence, including writing and editing documents and publications that encompass all Region N92 Program operational, administrative, and financial matters.
• Widely experienced, positive leader and consensus builder who is able to influence the actions of others in obtaining cooperation and assistance to meet the mission and operational goals of the N92 Programs. Able to make decisions/recommendations that will have positive impacts on MWR and Galley programs, operations and services.
• Skills in communicating and negotiating issues and operational requirements with employees, customers, base/installation Commanders, other military and government executives, and professional counterparts in the private and public sectors.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

The following documents are required at the time of application:

• Resume
• Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive:

• Vendors
• Dependents aged 18 and older
• Service Providers
• Veterans with service-connected disabilities
• Contractors
• Visitors (includes visitors in same vehicle with CAC holder)
• Transportation services (taxi, limo, ride share)
• Agent, Assist, Aid, Care Giver Letters
• Au Pairs, Child Care Providers

What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:

• U.S. passport or passport card
• Military ID card (Common Access Card or CAC, DoD retired ID card)
• Permanent resident card (Green Card)
• Transportation Worker Identification Credential (TWIC)
• Enhanced Driver's License (EDL)
• Other forms of identification accepted by the Department of Homeland Security

How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:

• Proof of identity (e.g., birth certificate, passport)
• Proof of Social Security number (e.g., Social Security card)
• Two proofs of residency (e.g., utility bills, bank statements)

Next steps