Restaurant Regional Manager Job in Kelly AFB, TX

Vacancy No. 24-9PVBN688946 Department Air Force Services Agency
Salary $31.00 to $41.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 1/2/2025 Close Date 1/7/2025
Job Link Apply Online Who may apply Public
Locations:
Kelly AFB, TX


Summary

This position will be assigned to the Air Force Services Center at Port San Antonio, TX.

This is a regular full-time category position with guaranteed 40 hrs. per week. Employees appointed to a regular category position are eligible for benefits.



This job is open to

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

The incumbent of this position leads a team of restaurant General Managers from multiple units within assigned area of responsibility; functions as a liaison between the brand partner and the installation restaurant; resolves operational restaurant issues; responsible for the recruiting and training of restaurant managers. Ensures assigned restaurants run smoothly while meeting budget and sales goals. Provides administrative oversight and mentoring in strategic business methods to restaurant General Managers. The incumbent may perform installation level restaurant manager duties or other operational duties to meet business needs during site visits. Communicates and promotes the brand's image and standards to stakeholders, employees and customers.

Oversees and monitors the day to day operations of multiple installation level restaurants. Sets individual restaurant operational and financial goals. Assesses performance and improves profitability of assigned restaurants thru strategic business/marketing initiatives. Reports to senior management of the Name Brand Food Program Office and coordinates with the industry brand partner. Develops promotional and marketing concepts for assigned restaurants. Ensures marketing and sales campaigns are implemented and tracks results. Provides strategic direction to continuously improve the operational effectiveness, guest satisfaction, sales and profitability of assigned units. Determines the operational practices/procedures for restaurants within area of responsibility. Builds and maintains networks to facilitate restaurant needs. Attends meetings and communicates the strategic direction of the brand to business partners. Ensures staff comply with licensing, hygiene and health and safety legislation/guidelines. Generates and reviews financial reports to gauge restaurant's performance, identify trends, and monitor performance thru reports and tracking tools. Approves annual business plan for individual restaurants. Reviews and budgets and authorizes any deviation. Maintains statistical and financial records for assigned region. Prepares and presents staffing/sales reports. Creates and/or approves menu plans. Oversees equipment and bulk supply orders. Conducts site visits to individual restaurants ensuring they are properly stocked, clean and equipment is in proper working order. Interacts with customers, employees, suppliers, licensing authorities and sales representatives. Supervises/Leads a team of General managers. Provides technical and administrative support to managers and staff within assigned area of responsibility. Delivers performance objectives and feedback. Implements employee awards and recognition program. Identifies training needs based upon restaurant's operational performance. Develops sales plans and marketing initiatives to increase volume of sales and revenue and provides recommendations to assist in achieving objectives and goals. Advises on restaurant operations; achieving targeted sales; integration of system-wide programs; or develops initiatives relevant to the success of the business. Works with human resources in implementing and accomplishing personnel administration. Interviews, hires, disciplines store managers.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12651660

Requirements

Conditions of Employment

  • This position requires the incumbent to complete a background investigation with favorable results.
  • This position requires that the incumbent be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years.
  • This position requires the incumbent to work nights, weekends, and holidays in accomplishment of mission.
  • This position may require incumbent to work overtime as mission dictates.
  • This position requires the incumbent for official travel.
  • This position requires the incumbent to successfully complete brand immersion training within 90 days from the date of appointment to the position.
  • This position requires the incumbent to obtain and/or maintain ServSafe (or equivalent) certification within 90 days from the date of appointment to the position

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/09/2025

Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Bachelor's degree in the business or hospitality field of study or experience leading a business unit in the hospitality field or equivalent; experience developing or executing marketing and business plans; experience developing budget plans; experience leading and training a team in executing day to day operations.

Knowledge, Skills and Abilities (KSA's):
Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
  1. Skill to work with large sets of data
  2. Skill to improve the efficiency of daily operations
  3. Skill to implement team building activities
  4. Skill to ensure customer has positive dining experience and handle customer complaint effectively
  5. Skill to ensure compliance with food safety regulation across multiple locations



Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position.
  • U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
  • Male applicants born after December 31, 1959 must be registered for Selective Service.
  • Direct deposit is required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • A probationary period may be required.
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume


Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 01/09/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Agency contact information

AFSVC HQ NAF HR Office
Address
AFSVC Installation Support
AFSVC/VI
2261 Hughes Ave, Suite #156
Lackland AFB, TX 78236-9852
US
Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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