Retail Dining FOH Manager

Clarification from the agency

US Citizenship is required in order to obtain the necessary Tier 3 Non-Critical Sensitive security clearance.

• Duties include hiring, training, and scheduling staff; liaising with the kitchen, inventory, logistics, catering, and marketing to ensure day-to-day operations are properly planned, organized, and executed; creating revenue generating concepts; and providing revenue and labor analysis.
• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining of employees. Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures; identifying temporary worker requirements; engaging temporary agencies and supervising staff.
• Maintains fiscal year spreadsheets for a la carte operations; ensures a spreadsheet for fiscal year revenue, and an itemized sales list for food, beverage, and alcohol is updated monthly. Achieves a la carte service operational objectives by contributing information and analysis to functional strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, completing audits; participating in inventories; determining system improvements; implementing change.
• Maintains safe, secure, legal, and healthy work environment by following, and enforcing sanitation, quality of food preparation and service standards and procedures; conforming to the regulations of the alcoholic beverage commission.
• Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests. Must understand and be able to train on alcohol awareness procedures such as proper pouring, accountability and proper cut off procedures. Must be C.A.R.E Trained.
• Creates calendar of events/specials for a la carte locations as needed; Develops theme nights, Holidays parties, appreciation specials, etc. based on yearly calendar and Yard calendar. Works with Chef to ensure menus are produced in accordance with what is advertised, works with inventory team to ensure necessary product is available, and coordinates personnel schedules.
• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensil quality and placement; monitoring customer facing chill boxes, merchandisers, and condiment counters; monitoring food presentation and service.
• Ensure client satisfaction; identifies current and future customer service requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Investigates and resolves complaints regarding food, customer service, etc. Acknowledge, greet and thank all members and guests in accordance with NABSD Retail Dining and Hospitality client service standards
• Confirms all FOH service staff are in proper uniform, presenting a clean and professional image.
• Confirms reservations for The Alley restaurant and special events; ensures all reservation emails and phone calls have been returned and recorded, and prepares restaurant seating assignments in accordance with reservations.
• Communicates floor plans to include but not limited to setup of tables, chairs, linens, table settings, glassware, stanchions, etc., and ensures the room/space preparation is accurate.
• Acknowledge, greet, and thank all members and guests, and ensure client satisfaction by communicating with the members/guests throughout the day. Maintains customer satisfaction by investigating and resolving complaints regarding food and beverage quality and/or service.
• Assist FOH/BOH staff, and Retail Dining Supervisors (refilling drinks, delivering food, bussing tables, bar support, etc.).
• Participate and complete closing procedures by securing the facility in accordance with Standard Operating Procedure (SOP) guidelines and policies.
• Physical demands Include walking and standing, lifting a maximum of 50lbs. Incumbent will work in an office setting, kitchen setting and in the area of the catering events (at times, the events may be offsite).

Conditions of employment

• Must be able to obtain and maintain a security clearance – requires 18 years of age
• Males born after December 31, 1959 must be registered for Selective Service
• Verification of employment eligibility in the United States is required - We are an E-Verify participant
• Probationary period: Full Time employees serve a one-year probationary period. This position will also serve a concurrent one-year supervisory probationary period
• U.S. Citizenship is required for Tier 3 Positions
• Must be able to understand and communicate in English
• Participation in Direct Deposit
• Must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct

Qualifications

In order to meet the basic requirement of the Retail Dining FOH Manager position, NF-1101-03, you must meet one of the following requirements:
(a) Possess one (1) year of specialized experience in a food service role that equipped you to perform successfully the duties of this position. Specialized experience may include, but is not limited to: Front of House, Back of House, supervisory/managerial duties in the food service industry; OR
(b) five (5) years of education beyond high school; OR
(c) have three (3) years of general work experience.

YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION:

1. Experience in a Leadership, Supervisory and/or Managerial role. Experience in high-volume restaurant or banquet facility, or education in Business Administration, Hotel and Restaurant Management, or a closely related field is preferred.
2. Experience in customer service, with skill in written and oral communication.
3. Ability to multi-task in a high-volume, fast-paced setting.
4. Experience remaining organized under short time constraints with established deadlines.
5. Ability to manage and lead a team with little or no supervision.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All applications and supporting documents will be reviewed to determine if they meet the hiring eligibility and KSA requirements listed in the announcement, and will be rated based on the information provided. Best qualified applicants will be referred to the hiring manager.

The below items are accepted and may be needed to support a claimed preference.

• Resume (Not to exceed 2 pages)
• Cover Letter
• Transcript and/or Diploma ~ If using education screen-in for KSA #1
• If Claiming NAF RPL (Non-Appropriated Fund Reemployment Priority): Most recent separation BBA SF50 (or equivalent)
• If Claiming Veterans Priority Consideration ~ DD-214 page 4
• Current or Former Federal Employee ~ SF50 or equivalent

Next steps